Session 2 Poll Questions Flashcards
(15 cards)
What is the ideal ratio of staff to veterinarians that allows the hospital to leverage vets to perform tasks it takes a DVM degree to perform?
4.9 to 1
Which to these interviewing mistakes refers to allowing a candidate’s good qualities to overshadow the challenges they present as a candidate?
a. Prejudice & Stereotypes
b. Leading Questions
c. Halo Effect
d. Armchair Psychology
Halo Effect
When must OSHA Safety Training be completed for each new hire?
Before the new employee is released from onboarding to train with the team.
Veterinary Staff Ratio, Vet production, team member production, efficiency and staff payroll percentages are 4 of the key factors involved in considering when to hire. What is the 5th Key factor?
Hospital work flow
______ refers to the degree to which the test actually measures what it claims to measure.
Validity
A pre-adverse action letter should be used when?
When considering not hiring a candidate due to the details revealed in a pre-employment background check.
When it comes to enhancing employee productivity, which of the below answers is NOT one of the suggestions?
a. Engage and Empower
b. Personal focus
c. Accountability and acceptance
d. Performance standards
Accountability and acceptance
When it comes to individual development plans; what are the three main details that should be addressed?
Development, training, career management
On-board with EASE stands for Encouragement, Align, Solve and _________
End
A doctor is using 2 exam rooms simultaneously for appointments, what type of scheduling is this considered?
High Density
Regarding the practice client schedule; what is the definition of an emergency?
Where no doctor is immediately available and one must be pulled from another client.
Your practice has decided that they want clients to bond with the entire practice, what are the risks associated with that Bonding Philosophy (multiple choice).
a. Clients may not like all the doctors.
b. Lack of continuity of patient care.
c. Doctors find it an unrewarding way to practice.
A & B
When empowering a team member, it is important to define the task/tasks with clarity. Which part of the SMART system will do that?
Specific
When it comes to management of daily work assignments _______ and ______ are the keys to a successful veterinary practice.
a. Delegation and Instruction
b. Delegation and Empowerment
c. Delegate and Responsibility
Delegation and Empowerment
The benefits of cross-training include (multiple choice):
a. employee knowledge of the practice as a whole, and the roles of others in the practice grows.
b. When team members are ill are absent, client service and wait times do not have to decline.
c. Places another level of employee accountability into the system, helping to reduce the occurrence of fraud and theft.
All of the above.
