Session 3 Poll Questions Flashcards
(17 cards)
True or False - Staff meetings are a good way to create team bonding and introduce new policies or products, but they rarely show a financial return on investment.
False
What are some ways to engage team members at a staff meeting? (Multiple choice).
a. Publicly praise work well done and celebrate successes
b. Do not allow meetings to turn into gripe sessions
c. Share important information, changes and progress towards goals so that people want to be at the meeting and not miss out on the announcements
d. Learning games or ice breaker exercies
All of the above
True or False: Training meetings should be 20-40 minutes long for attendees to remain engaged.
False
Employee Performance Reviews should include (multiple choice):
a. Conversations about wage and compensation structure
b. Clarity about goals and direction
c. Addressing team members accomplishments
d. Address concerns over policy and procedures
B, C and D
One potential employee performance review pitfall is:
a. managements pre-conceived ideas or expectations
b. measuring the trivial
c. Not giving the employee all the time they need to discuss their concerns
Measuring the trivial
Which element below is NOT included in the ABCDEF Formula?
a. Accountability
b. Decision Confirmed
c. Consequences
Accountability
Avoidance of the other person(s), personal attacks, hurtful gossip, barbed humor and lack of cooperation are all potential symptoms of what dynamic within your practice?
a. Vague guidelines/policies regarding conflict resolution
b. Symptoms of conflict within the practice
c. Lack of accountability and leadership
Symptoms of conflict within the practice
What are the top 3 that cause conflict in the workplace environment?
a. Gossip, lack of training, lack of communication
b. Lack of diversity, lack of training, lack of accountability
c. Lack of communication, lack of training, lack of accountability
a. Gossip, lack of training, lack of communication
After meeting with two team members who are experiencing conflict and you have told them that you have confidence in them to find a solution, how much time do you give them before you meet again to hear their solution?
One or two days
In what type of employment relationship can an employee only be disciplined or terminated for a sufficient reason (some examples are misconduct, negligence or theft)?
a. Justified action
b. Just grounds
c. Just cause
Just cause
Do not misrepresent the qualifications or character of a former employee if you have knowledge of that employee’s propensity for violence, or illegal behavior in order to avoid liability claims of ______.
a. Negligent referral
b. Derelict referral
c. Adverse referral
Negligent referral
True or False: An employment contract that details a specific length of employment is an exception to At will employment.
True
Which of the following statements are true about staff meetings (multiple choice)?
a. Appointing staff members to present topics during the meeting helps to develop leadership skills and a sense of pride among the staff.
b. A skilled facilitator can turn a gripe session into a positive. problem-solving meeting.
c. Meetings that begin with praise for accomplishments of team members or successful hospital initiatives will always end on a positive note.
d. It’s not necessary to share the agenda ahead of time as long as notes from the meeting are shared after the meeting.
A & B
Raises should always be tied to performance reviews to protect the practice against unemployment claims. True or False?
False
What are four common types of performance reviews? (Multiple choice).
a. Behaviorally Anchored Ratings Scales
b. 360 Peer Review
c. Management by Objectives
d. Self Review
e. Job Satisfaction Survey
360 Peer Review, Self Review, Job Satisfaction Survey
What is the best time frame for addressing conflict in the practice?
a. Immediately
b. Within 24 hours
c. Within 2-3 days
d. No later than 7 days after discovering conflict
Immediately
Which of these is not an example of grounds for immediate termination?
a. Insubordination
b. Timecard violation
c. Improper use of PPE
d. An employee performing poorly due to a death in the family
D
