Session 5 Flashcards
What are the 6 c of care
Care
Compassion
Communication
Competence
Courage
Commitment
What happened between 2005 and 2009 at the mid Staffordshire NHS foundation trust
The Francis report- this refers to a series of reports published by sir Robert Francis following a public inquiry into failings in care, this report led to major changes in the NHS
What 2 pieces of context is there regarding the Francis report
-patients were neglected, left in unclean conditions and denied basic care (food, meds, water)
-this led to the first inquiry in 2010, followed by a public enquiry in 2013 chair by sir Robert Francis
What 4 findings were there following the Francis report
-chronic understaffing
-Poor leadership and culture
-lack of compassion and dignity
-failure of regulatory bodies (CQC failed to detect problems at the hospital early enough to take adequate action)
What does duty of candour mean
Being open and honest with patients even if its a difficult conversation, not promising anything you can’t uphold
What cultural changes were made after the Francis report
The report emphasised the need for a cultural shift in the NHS, moving away from a focus on bureaucratic targets and financial performance towards caring for patients with respect
How many recommendations were made by the Francis report in 2013
290 recommendations were made to improve care and prevent similar failures
What are 5 recommendations that were made to improve care
-patient centred care
-staffing levels
-transparency and openness
-regulation and inspection
-duty of candour
What is the NHS constitution
A document that outlines the principles, values, rights, and responsibilities that guide the NHS in delivering healthcare in the uk
What are 5 things the NHS constitution consists of
-the NHS 7 principles
-6 core values
-the legal rights of all who access the NHS (staff inc)
-pledges
-duties and responsibilities
What is the difference between principles and values
Principles are a set of rules that aren’t negotiable whereas values are beliefs and preferences
What are the 7 key principles that hide the NHS
-NHS provide comprehensive service, available to all
-access to NHS based on need, not ability to pay
-NHS aspires to the highest standard of excellence and professionalism
-patient will be the heart of everything the NHS does
-NHS works across organisational boundaries
-NHS is commuted to providing best value for taxpayers money
-NHS is accountable to the public, communities and patients that it serves
What are the NHS 6 core values
-working together for patients
-respect and dignity
-commitment to quality of care
-compassion
-improving lives
-everyone counts
