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mgt > staffing (8) > Flashcards

staffing (8) Flashcards

1
Q

_____ has long been an integral part of the management process.

A

staffing

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2
Q

What are other traditional management functions aside from staffing?

A

planning, organizing

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3
Q

The growth of _____ reflects increasing environmental complexity and greater organizational sophistication.

A

staffing

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4
Q

______ involves the acquisition, retention, and development of human resources necessary for organizational success.

A

human resources management

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5
Q

___________ of staffing focused narrowly on hiring people for vacant positions.

A

Early definitions

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6
Q

______ is all about–attracting, developing, and maintaining and energetic workforce.

A

human resource management, HRM

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7
Q

What are the three major subunits of the human resource management process?

A

attracting a quality workforce, developing a quality workforce, retaining competent and high-performing employees

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8
Q

What are the processes involved in attracting a quality workforce?

A

human resource planning, recruitment/decruitment, selection

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9
Q

What are the processes involved in developing a quality workforce?

A

orientation, training

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10
Q

What are the processes involved in retaining competent and high-performing employees?

A

performance management, compensation and benefits, career development

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11
Q

______ is the process of analyzing an organization’s staffing needs and determining how to best fill them.

A

human resource planning

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12
Q

The foundations for human resource planning begin with ______.

A

job analysis

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13
Q

______ is the orderly study of job facets to determine what is done when, where, how, why, and by whom.

A

job analysis

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14
Q

The information obtained during job analysis is then used to write or update _____ that describe specific job duties and responsibilities.

A

job descriptions

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15
Q

______ describes specific job duties and responsibilities

A

job descriptions

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16
Q

The information in a job analysis is used to create _____

A

job specifications

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17
Q

_____ are lists of the qualification–such as education, prior experience, and skills–needed by someone hired for a given job.

A

job specifications

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18
Q

____ is locating, identifying, and attracting capable applicants.

A

recruitment

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19
Q

What are the two types of recruitment?

A

external, internal

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20
Q

The recruitment that takes place on college campuses is one example of ____, in which job candidates are sought from outside the hiring organization.

A

external recruitment

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21
Q

____, by contrast, seeks applicants from inside the organization.

A

internal recruitment

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22
Q

On the other hand, if HR planning shows a surplus of employees, managers may want to reduce the organization’s workforce through ______

A

decruitment

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23
Q

What are some options for decruitment?

A

firing, layoffs, attrition, transfers, reduced workweeks, early retirements, job sharing

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24
Q

____ is the permanent involuntary termination

A

firing

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25
Q

_____ is the temporary involuntary termination; may last only a few days or extend to years

A

layoffs

26
Q

____ is not filling openings created by voluntary resignations or normal retirement

A

attrition

27
Q

___ is moving employees either laterally or downward; usually does not reduce costs but can reduce intraorganizational supply-demand imbalances.

A

transfers

28
Q

____ is having employees work fewer hours per week, share jobs, or perform their jobs on a part-time basis

A

reduced workweeks

29
Q

____ is providing incentives to older and more senior employees for retiring before their normal retirement date

A

early retirements

30
Q

____ is having employees share one full-time position

A

job sharing

31
Q

Selection process: _______;
Reasons for rejection: Deficient qualifications, poor references, inappropriate use of social media

A

screening applicant information

32
Q

Selection process: _______;
Reasons for rejection: Not prepared, bad impression, poor interpersonal skills, lacking job skills

A

interview or site visit

33
Q

Selection process: _______;
Reasons for rejection: Poor test scores, negative personality indicators

A

employment testing

34
Q

Selection process: _______;
Reasons for rejection: Physically unfit for job, failed drug test, failed background check

A

Preemployment checks

35
Q

What are the three selection techniques?

A

reliability and validity, interviews, employment test

36
Q

_____ means that the selection technique is consistent in how it measures something.

A

reliability

37
Q

_____ means that there is a clear relationship between what the selection device is measuring and eventual job performance.

A

validity

38
Q

The ____ remains the most common method of assessment in the selection process.

A

traditional face-to-face interview with HR staff and/or hiring manager

39
Q

What are other forms of interviews aside from the traditional face-to-face?

A

telephone interview, virtual or online video

40
Q

_____ are often used to identify a candidate’s intelligence, aptitude, personality, interests, and even ethics.

A

employment tests

41
Q

_____ is the first formal experience of newcomers

A

orientation

42
Q

____ is a set of activities designed to familiarize new employees with their jobs, coworkers, and key aspects of the organization.

A

orientation

43
Q

_____ informs the new employee about the company’s goals, history, philosophy, procedures, and rules.

A

organization orientation

44
Q

____ is a set of activities that helps people acquire and improve job-related skills.

A

training

45
Q

What are 6 training methods?

A

on-the-job, job rotation, mentoring and coaching, experiential exercises, workbook/manuals, classroom lectures

46
Q

What are three technology-based training methods?

A

CD-ROM/DVD/videotapes/audiotapes/podcasts, videoconferencing/teleconferencing/satellite TV, E-learning

47
Q

____ employees learn how to do tasks simply by performing them, usually, after an initial introduction to the task

A

on-the-job

48
Q

____ employees work at different jobs in a particular area, getting exposure to a variety of tasks

A

job rotation

49
Q

____ employees work with an experienced worker who provides information, support, and encouragement; also called apprenticeships in certain industries

A

mentoring and coaching

50
Q

_____ employees participate in role playing, simulations, or other face-to-face types of training

A

experiential exercises

51
Q

_____ employees refer to training workbooks and manuals for information

A

workbooks/manuals

52
Q

____ employees attend lectures designed to convey specific information

A

classroom lectures

53
Q

_____ employees listen to or watch selected media that convey information or demonstrate certain techniques

A

CD-ROM/DVD/videotapes/audiotapes/podcasts

54
Q

____ employees listen to or participate as information is conveyed or techniques demonstrated

A

videoconferencing/teleconferencing/satellite TV

55
Q

____ internet-based learning where employees participate in multimedia simulations or other interactive modules

A

E-learning

56
Q

_____ establishes performance standards that are used to evaluate employee performance

A

performance management systems

57
Q

_____ is the process of formally assessing someone’s work accomplishments and providing feedback

A

performance appraisal

58
Q

Managers must develop a ____ system that reflects the changing nature of work and the workplace in order to keep people motivated.

A

compensation

59
Q

The total compensation package is composed of three components: _____, ______, ______

A

base compensation, pay incentives, indirect compensation/benefits

60
Q

_____ is the fixed amount of money the employee expects to receive in a weekly or monthly paycheck or as an hourly wage

A

base compensation

61
Q

____ is the compensation that rewards employees for high performance. It may be based on employees’ own contributions or the performance of the team, business unit, or entire company.

A

pay incentives

62
Q

_____ are indirect compensations, which accounts for almost 40 percent of the typical total compensation package. It can include health insurance, pension plans, unemployment insurance, vacations, and sick leave.

A

benefits

mgt (12 decks)

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