Stakeholders & Communication (week 11)

Question 1

What are the tools & techniques for identifying stakeholders?

Answer 1

• Stakeholder analysis
• Meetings
• Expert judgement
• Environmental factors
• Classification

Question 2

Describe prioritising stakeholders.

Answer 2

Level of power vs. Level of interest

• High vs. high: manage closely
• High vs. low: keep satisfied
• Low vs. high: keep informed
• Low vs. low: monitor

Question 3

What does the Stakeholder Register comprise of?

Answer 3

• name & contact details
• role in the project
• type of stakeholder
• reporting lines

Question 4

What are the steps of Communication Management?

Answer 4

1. Plan
2. Manage
3. Control

Question 5

What are the types of communcation?

Answer 5

• internal/external
• formal/informal
• vertical/horizontal
• official/unofficial
• written/oral
• verbal/nonverbal

Question 6

What is the formula for communication channels?

Answer 6

n(n-1)/2

Question 7

What is the communication model?

Answer 7

Encode -> Transmit message -> Decode ->Acknowledge -> Feedback/response

Question 8

What are the critical items for a Communication Plan?

Answer 8

• stakeholder communication requirements
• information and reason for distribution
• time frame / frequency of distribution
• receipt / acknowledgement requirements
• responsibility for communication
• methods used to convey information
• escalation process (management chain)
• glossary of common terminology
• flow charts

Question 9

What is Project Governance?

Answer 9

The management framework within which project decisions are made. The role of project governance is to provide a decision making framework that is logical, robust and repeatable. The alignment of the project with stakeholders’ needs & objectives, and business strategy. Fits within the larger context of the portfolio, program or organisation.

Question 10

What does Project Governance include?

Answer 10

• documented policies
• procedures & standards
• stakeholder management
• communication plan