STUDY

Question 1

What file system did Apple use in older versions of macOS?

Answer 1

HFS

Question 2

What are the 2 major file systems used in Microsoft Windows?

Answer 2

NTFS
ReFS

Question 3

What does ReFS stand for?

Answer 3

Resilient File System

Question 4

Which best describes a block of memory?

Answer 4

The smallest readable or writable unit which can be accessed on the disk.

Question 5

What does NTFS stand for?

Answer 5

New Technology File System

Question 6

What command is used to install software on Ubuntu?

Answer 6

sudo apt-get install

Question 7

How are most software installers obtained today?

Answer 7

The Internet

Question 8

To which operating system is the file extension .dmg native?

Answer 8

Apple macOS

Question 9

Of the following answers, which is the easiest way to configure macOS system startup?

Answer 9

Third party software like CleanMyMac

Question 10

Is it possible to configure Windows to launch any installed application at system startup?

Answer 10

Yes

Question 11

Please define the type of USB connector shown in the picture below.

Answer 11

Mini-USB

Question 12

Looking at the graphic, which USB port is MOST LIKELY to be a USB 3.0 connector?

Answer 12

Blue

Question 13

An input device sends information to a computer and an output device receives information from a computer?

Answer 13

True

Question 14

Which of the following is NOT a way that you can connect a printer to a computer?

Answer 14

Display port cable

Question 15

Which part of an inkjet printer contains the print head?

Answer 15

Ink cartridge

Question 16

You have just finished setting up your new printer and when you go to print your first page it comes out with a lot of random characters and letters. What is most likely the problem?

Answer 16

bad driver

Question 17

Inside of Device Manager on Windows 10, which of the following is not an available option to do with a device when right-clicked?

Answer 17

Device Specialization

Question 18

You plugged in a USB mouse and keyboard to your laptop but they are not connecting correctly and are not responding to all your movements. Where should you go to check on the device drivers?

Question 19

Device drivers allow hardware devices to communicate with the OS of a computer.

Answer 19

True

Question 20

What digital connection type can support resolutions up to 15360 × 8640 @ 60 frames/second (hint: 20-pin)?

Answer 20

DisplayPort

Question 21

Does Windows 10 automatically recognize multiple monitors when connected to a computer?

Answer 21

Yes

Question 22

Inside of most web browsers, you can change your default search engine to one that will help provide you with the best searching results?

Answer 22

True

Question 23

You are trying to fix a problem where your laptop runs very slow when you first turn it on, you aren’t sure why it is doing this or how to fix it so you decide to google your question, what would be the best search keywords for the best results?

Answer 23

Computer runs slow on startup

Question 24

When doing a Google search for current IT news and documentation, what is the EASIEST way to make sure you are getting current and updated information?

Only choose results on the first page

Open every website and check the date published

Change search settings time frame

Put the date in the search bar

Answer 24

Change search settings time frame

Question 25

You are working as a Network analyst and are asked to configure a new large business sized network switch. You decided to read some of the forums on switches, which of these forums will most likely give you the answers you need? Cisco Community Forums Intel Community Forums Microsoft Community Forums Dell Community Forums

Answer 25

Cisco Community Forums

Question 26

You have a user contact you saying that their Outlook view has changed and you are unable to find out how to change it back, what would be the best online resource to use to find answers about this problem? Yahoo Answers The Verge Article Microsoft Community Answers Google Images

Answer 26

Microsoft Community Answers

Question 27

Where would be a good place to keep all of your documentation on the steps you took to solve the IT problems you have encountered? Keeping it in your head Notebook Knowledge Base Telling your co-workers

Answer 27

Knowledge Base

Question 28

Adam has just purchased a new Canon TR4550 series printer but does not know how to set it up, he decides to search on youtube for a video to watch, which video will most likely give him the answers that he needs?

Answer 28

C

Question 29

John is trying to run some terminal commands to fix some network problems he is experiencing but he is struggling to find the answers online from his own research, he decides to look for a Facebook group for help, which group would be the MOST help to John?

Question 30

Looking at the graphic below, what part of the website could help you collaborate and get answers to questions via a social media communication method?

Answer 30

Join Slack

Question 31

What is the difference between the chat feature and team feature in Microsoft Teams?

Question 32

Robert has been invited to a Google Meet by his supervisor but when he clicks on the link it won't allow him to join, it only says “Ask to Join” like in the graphic below. What is causing this problem? His camera needs to be on He is not using the correct Google account He needs to wait for other people to join the meeting first He is not connected to the internet

Answer 32

He is not using the correct Google account

Question 33

What is Microsoft's main video conferencing software? Skype for Business Teams Zoom GoTo Meeting

Answer 33

Teams

Question 34

You can restore your Google doc to any previous version where you made a change to the document.

Answer 34

True

Question 35

You must remember to save your Google docs, sheets, or slides or all of your changes will be lost.

Answer 35

False

Question 36

You have been assigned a project by your boss, you decide to complete the work inside of Google Docs due to its cloud capabilities. You copy the URL link and send it to your boss but he tells you that he cannot see the document when he clicks on the link, what is most likely the problem? You boss needs to be the owner of the document The boss needs to have the correct sharing permissions applied The boss doesn't have Google Docs on his computer The document needs to be created under the boss's account

Answer 36

The boss needs to have the correct sharing permissions applied

Question 37

You are downloading your Google doc to your computer, which of the file format options below is not an available option for download?

Answer 37

.png

Question 38

You were working with some of your files inside of One Drive and accidentally deleted one of them, where would you go to recover this file? The One Drive recycle bin online The recycle bin on your desktop You cannot recover deleted documents in the cloud The Exchange server recycle bin

Answer 38

The One Drive recycle bin online

Question 39

Which of the following Microsoft products allows you to upload and access files from Windows PC’s, Macs and mobile devices anywhere with an Internet connection? Exchange Microsoft Access Share Point One Drive

Answer 39

One Drive

Question 40

Allison would like for her co-workers to all edit a Microsoft Word Document at the same time, what does she need to do to allow for collaboration on a document? Find a third party that allows for collaboration on documents Upload and share the document in One Drive She needs to present her screen using Microsoft Teams Email the document to all of her co-workers

Answer 40

Upload and share the document in One Drive

Question 41

You are using Outlook 365 to schedule a meeting with multiple people in your organization, which Microsoft tool would make it easy to see when everyone is available? Scheduling Assistant Contacts Address Book Shared Calendars

Answer 41

Scheduling Assistant

Question 42

You are trying to send an email to some of your co-workers, you want your boss to see the email but you don’t want your co-workers to know that your boss is aware of the email, what email function could you use to complete this action? Reply Forward BCC CC

Answer 42

BCC

Question 43

What is considered the brain of the computer?

Answer 43

CPU

Question 44

After assembling a new PC, you turn on the power and hear a series of beeps, there is no display on the monitor. Which of the following would be a valid troubleshooting step to try next?

Answer 44

Resseat the RAM and memory

Question 45

What is the first thing you check when your computer does not turn on?

Answer 45

Power

Question 46

Which of the following do you NOT need to connect to the internet within your SOHO network?

Answer 46

BIOS

Question 47

RJ11 ports are what you are going to need to be able to plug into computers and connect other devices to your router with a wired connection.

Answer 47

False

Question 48

Your boss has asked you to make sure that only specific devices are allowed to connect to the router, what feature would allow you to complete this? DHCP SSID MAC address filtering WEP

Answer 48

MAC address filtering

Question 49

The 2.4GHz band signal can reach a larger range with less bandwidth, while the 5GHz band can provide more bandwidth with a smaller range.

Answer 49

True

Question 50

What does the WPS button do on the router? Whitelist Power System Wired Protected System Wireless Phone Setup Wifi Protected Setup

Answer 50

Wifi Protected Setup

Question 51

Your work is going to hold a conference with at least 35 guests that will need to be able to wirelessly connect to the network, which device are you going to need to install in that conference room? Switch Access Point Router Firewall

Answer 51

Access Point

Question 52

It is good practice to make the password to your router the same as your wireless password.

Answer 52

False

Question 53

You have your ethernet line from your ISP and need to connect it into your router, what port are you going to plug it into? WAN port LAN port USB port DSL port

Answer 53

WAN port

Question 54

Which of the following could be a valid IP address?

Answer 54

192.168.0.1

Question 55

Which of the following binary expressions below represents a 255.255.255.0 subnet mask? 00000000. 00000000.11111111.11111111 00000000. 00000000.00000000.11111111 11111111. 11111111.00000000.00000000 11111111. 11111111.11111111.00000000

Answer 55

11111111.11111111.11111111.00000000

Question 56

What tool would you use to backup macOS Catalina? Time Machine System Restore Image Restore Using OneDrive

Answer 56

Time Machine

Question 57

Which option is the best way to navigate to the Backup tool in Windows 10? Settings \> Update & Security \> Backup Using the Control Panel CTRL+Alt+DEL \> Backup There is no Backup tool built into Windows 10, you must use third party software.

Answer 57

Settings \> Update & Security \> Backup

Question 58

Which drive technologies store data on flash memory chips? SSD HDD CAT 7 SATA III

Answer 58

SSD

Question 59

Which drive technology is the smallest form factor? M.2 HDD 2.5 inch SSD PCIe

Answer 59

M.2

Question 60

What is the last evolution of a connection option that works with both HDD and SSD?

Answer 60

SATA III

Question 61

What best describes Spyware?

Answer 61

Malware designed to spy on you.

Question 62

Which one of the following Malware is not always malicious in nature?

Answer 62

Adware

Question 63

What best describes a computer Virus? A file that attaches to non infected files and infects other clean files. An infective agent that typically consists of a nucleic acid molecule in a protein coat, is too small to be seen by light microscopy, and is able to multiply only within the living cells of a host. A subprogram in a computer, often called up to execute by a higher level program. A bug that permanently slows down and destroys computer hardware.

Answer 63

A file that attaches to non infected files and infects other clean files.

Question 64

What best describes a Rootkit? Collection of computer software designed to provide continued privileged access to a computer. Malware that locks down your computer and your files, and threatens to erase everything unless you pay a ransom. Malware designed explicitely to spy on you. Disguises itself as legitimate software, or is hidden in legitimate software that has been tampered with.

Answer 64

Collection of computer software designed to provide continued privileged access to a computer.

Question 65

What best describes a computer Trojan?

Answer 65

It disguises itself as legitimate software, or is hidden in legitimate software that has been tampered with.

Question 66

Which of the following is a famous Ransomware?

Answer 66

CryptoLocker

Question 67

What is the route to run a patch update on Windows 10?

Answer 67

Start \> Settings \> Update & Security

Question 68

How do you navigate to configure the Windows 10 Firewall?

Answer 68

Start \> type in search bar "Firewall" \> Windows Defender Firewall with Advanced Security

Question 69

You have been asked to recommend a computer upgrade to the CEO of your company. The computer he is currently using is a 2015 Apple MacBook Pro with upgraded processor, RAM and storage. Which of the following would be the best strategy for recommending a new computer to your CEO?

Answer 69

Conduct a short interview with the CEO to look at the latest MacBook models and point out which upgrade options will be most beneficial.

Question 70

When evaluating a hardware purchase, which of the following are usually the best criteria to base your decision on?

Answer 70

Compatibility, Features, Product Reliability, and Price

Question 71

Which companies are Desktop Processor manufacturers? Select ALL that apply. Klipsche Intel Apple AMD Dell

Answer 71

Intel and AMD

Question 72

What do HDD have over SSD? Price/Storage Ratio Aesthetics Speed Durability

Answer 72

Price/Storage Ratio

Question 73

When working inside a computer, what is the first tool you should use? Screwdriver ESD strap The Internet Gloves

Answer 73

ESD strap

Question 74

Which is a common portable storage device? HDD Flash Drive Ziploc Zip drive

Answer 74

Flash Drive

Question 75

Which of the following is NOT a peripheral device?

Answer 75

Graphics Card

Question 76

This component improves video performance. NUC NAS GPU CPU

Answer 76

GPU

Question 77

Where does your computer store short term information.

Answer 77

RAM

Question 78

What is used to cool a processor?

Answer 78

Heatsink

Question 79

A workstation is having intermittent connection issues suddenly. What hardware may be malfunctioning. Network card Power Supply Computer Case Motherboard

Answer 79

Network card

Question 80

What is the first thing you check when your computer does not turn on? Peripherials Software updates Power Temperature

Answer 80

Power

Question 81

What device stores your data when the computer is turned off? HDD or SSD RAM Memory Cache Flash Drive or Thumb Drive

Answer 81

HDD or SSD

Question 82

What is considered the brain of the computer?

Answer 82

CPU

Question 83

After assembling a new PC, you turn on the power and hear a series of beeps, there is no display on the monitor. Which of the following would be a valid troubleshooting step to try next? Reseat the video card and RAM modules Send the motherboard back for replacement Plug in a different mouse and keyboard Search the Internet for a BIOS update

Answer 83

Reseat the video card and RAM modules

Question 84

Some desktops cannot natively support the output of audio, what expansion card would enable the system to do so. Expansion Card Graphics Card Daughter Board Sound Card

Answer 84

Sound Card

Question 85

The GPU is considered the most integral part of the computer.

Answer 85

FALSE

Question 86

What is the predominant file system used in Linux? XFS FAT ReiserFS Ext

Answer 86

Ext

Question 87

What does FAT stand for? Flow Allocation Table File Allocation Table File Access Table Feature Attribute Table

Answer 87

File Allocation Table

Question 88

What best describes Copy-on-Write?

Answer 88

Data is not written over the existing data, but into new disk space.

Question 89

Can some file systems be used with multiple operating systems?

Answer 89

Yes

Question 90

What best describes Journaling when looking at file systems?

Answer 90

Keeps a log or “journal” of changes that are made to a disk.

Question 91

To which operating system is the file extension .exe native?

Answer 91

Microsoft Windows

Question 92

What is a SuperUser in Linux? A user who has returned from the Grid. A user who has access to the sudo command. A user who has used a login shell. Someone who has earned many industry certifications.

Answer 92

A user who has access to the sudo command.

Question 93

What command in Ubuntu is used to uninstall software?

Answer 93

apt-get remove

Question 94

What is the recommended way to uninstall an application within macOS? Apple Menu \> Preferences \> Uninstall Applications Start Menu \> Settings \> Apps & Features \> Select the App \> Uninstall Search Siri for Uninstallers. Click the Finder icon in the Dock \> click Applications in the Finder sidebar \> Drag the application’s icon to the Trash \> Empty the trash.

Answer 94

Click the Finder icon in the Dock \> click Applications in the Finder sidebar \> Drag the application’s icon to the Trash \> Empty the trash.

Question 95

What are the most efficient routes to configure system startup in Windows 10? Select all that apply. Start \> Settings \> Apps \> Startup sudo install package Start \> Search bar \> msconfig \> Startup \> Task Manager CTRL+ALT+DEL \> Task Manager \> Startup

Answer 95

Start \> Settings \> Apps \> Startup CTRL+ALT+DEL \> Task Manager \> Startup

Question 96

Of the following answers, which is the easiest way to configure macOS system startup? Using the macOS Terminal Using the Control Panel Through Finder Third party software like CleanMyMac

Answer 96

Third party software like CleanMyMac

Question 97

If the monitor in use is flat what could it be? LCD Projector CRT

Answer 97

LCD

Question 98

Where is the best place to download a driver?

Answer 98

Manufacturers website

Question 99

What is the minimum resolution to be considered “HD”? 720p 4k 1080p 240p

Answer 99

720p

Question 100

What connections are digital? VGA HDMI Serial USB

Answer 100

HDMI, USB

Question 101

What connections are analog. VGA HDMI Serial USB

Answer 101

VGA, SERIAL

Question 102

What are common refresh rates? 60hz 44hz 144hz 220hz

Answer 102

60hz,144hz

Question 103

What display type offers the best viewing angles? IPS TN VA OLED

Answer 103

IPS

Question 104

Which display suffers from burn-in? OLED miniLED microLED Quantum Dot

Answer 104

OLED

Question 105

Which display technology typically is the least expensive? TN IPS OLED VA

Answer 105

TN

Question 106

Which display technology offers the best color reproduction? IPS TN CRT

Answer 106

IPS

Question 107

Adam is trying to set up his new Canon TR4550 printer that he just purchased but has never set up a printer like this before, he decides to watch a youtube video on how to set up his new printer, what would be the best keyword search combination for the best results? How to set up Canon TR4550 printer How to setup new printer Canon printers install How to set up Canon printers

Answer 107

How to set up Canon TR4550 printer

Question 108

In the IT industry the content and technology moves very quickly, when reading forums online be sure to always look at the _____ to make sure you are getting the latest and correct content. Date created Content Author Security

Answer 108

Date created

Question 109

Most video conferencing tools will allow you to share your screen and allow a participant to remotely take control of your screen if you give them access. Which video conferencing solution does NOT have that capability? Microsoft Teams Zoom Google Meet Webex

Answer 109

Google Meet

Question 110

Which of the following is NOT a valid way to join a Zoom meeting? Join Zoom Meeting link Using the Zoom VPN Personal Link Name Typing in Meeting ID and Password

Answer 110

Using the Zoom VPN

Question 111

Besides being the owner of a Google document which of the options below is not an available permission sharing option? Uploader Editor Commenter Viewer

Answer 111

Uploader

Question 112

You know that you are going to be going out of town and not have access to the Internet, you still want to be able to work on your Google sheets. What option are you going to need to change on your sheet to make this possible? Publish to the web Make available offline Add shortcut to drive Make a copy

Answer 112

Make available offline

Question 113

Which of the programs below match this description: Microsoft _________ is a program for free-form information gathering and multi-user collaboration. It gathers users' notes, drawings, screen clippings, and audio commentaries. These can be shared with other users over the Internet or a network. Outlook Word One Note One Drive

Answer 113

One Note

Question 114

Where do all Microsoft Office 365 email accounts get stored at? Outlook online Microsoft Exchange One Drive Outlook locally on the computer

Answer 114

Microsoft Exchange

Question 115

Please select the correct answer regarding the archive and trash features of Gmail Email trashed will also appear in the “all mail” section of Gmail Emails trashed will automatically be deleted after 30 days, Emails archived will go to the “all mail” section of Gmail. Emails trashed or archived will both be deleted after 30 days. Emails archived will automatically be deleted after 30 days, Emails trashed will go to the “all mail” section of Gmail.

Answer 115

Emails trashed will automatically be deleted after 30 days, Emails archived will go to the “all mail” section of Gmail.

Question 116

You can only connect Microsoft email accounts with Outlook?

Answer 116

False

Question 117

Which of the options below is not a characteristic of a SOHO? Wired Connections Wireless Connections Same Physical Location 50-100 Employees

Answer 117

50-100 Employees

Question 118

Which of the following do you NOT need to connect to the internet within your SOHO network? IP address Subnet Mask BIOS Default Gateway

Answer 118

BIOS

Question 119

When you configure a SOHO network with DHCP you will need to set the IP address that will be used on each device.

Answer 119

False

Question 120

Which of the following is used to identify the name of a WiFi network? WPA2 password WEP key MAC address SSID

Answer 120

SSID

Question 121

What is a SOHO network? Single Operating Home Office Small Office Home Office Single Owner Home Office Safety and Occupational Health Office

Answer 121

Small Office Home Office

Question 122

You receive an update from the manufacturer of your SOHO router that they have discovered a security vulnerability, what should you do to try and resolve this security flaw? Enable MAC filtering Disable DHCP Enable content filtering Check for and apply firmware updates

Answer 122

Check for and apply firmware updates

Question 123

As a technician you are installing a SOHO router for a children’s center, they don’t want the children to access inappropriate sites, which of the following options should you configure? Update the firmware Disable SSID Disable DHCP Enable content filtering

Answer 123

Enable content filtering

Question 124

You are setting up a brand new SOHO wireless router, which of the following tasks below should you do FIRST to secure the router? Press the WPS button Disable SSID broadcast Change the router's default password Set up an obscure network name

Answer 124

Change the router's default password

Question 125

What is the term for the auto-configuration technology responsible for addresses that start with 169.254? IPv6 IPv4 APIPA DHCP

Answer 125

APIPA

Question 126

\_\_\_\_\_\_ converts human readable names into IP addresses. DHCP DNS Port forwarding Subnetting

Answer 126

DNS

Question 127

A static IP address is an IP address that is manually assigned to a device and remains constant until it is manually changed.

Answer 127

True

Question 128

Which of the following could be a valid IP address? 192. 168.0.1 www. icann.org 127. 0.0.1 10. 0.250.261

Answer 128

192.168.0.1

Question 129

What is the best way to create a full system backup of Ubuntu? Using the third party Deja Dup application Using OneDrive Using the built in Backup tool in Ubuntu Using Time Machine

Answer 129

Using the third party Deja Dup application

Question 130

What drive technology delivers the fastest speeds? NVMe M.2 SSD Disc Doppling NVMe HDD NVMe 2.5 SSD

Answer 130

NVMe M.2 SSD

Question 131

What best describes Malware? Any malicious program or code that is harmful to systems. An .exe file that can harm your computer A malicious driver system A form of government espionage

Answer 131

Any malicious program or code that is harmful to systems.

Question 132

Which one of the following Malware is not always malicious in nature? Adware Virus Worm Trojan

Answer 132

Adware

Question 133

What best describes Ransomware? Malware that locks down your computer and your files, and threatens to erase everything unless you pay a ransom. Software used for kidnapping. A virus that allows an external source to view your installed programs. Expired hardware warnings.

Answer 133

Malware that locks down your computer and your files, and threatens to erase everything unless you pay a ransom.

Question 134

Which two options would best benefit a company to avoid being compromised by hackers? Select all that apply Using reliable anti-virus programs and other security software. Educating employees on cyber security hygiene. Putting armed guards at every entry point to the building. Prohibit employees from using any apps not pre-installed on their computer.

Answer 134

Using reliable anti-virus programs and other security software. Educating employees on cyber security hygiene.

Question 135

What is a Firewall? A software program or hardware device that restricts communication between a private network or computer system and outside networks. A piece of software designed to prevent viruses entering a computer system or network A peice of software that downloads software patches to the OS. A tool to configure user access to files on a computer.

Answer 135

A software program or hardware device that restricts communication between a private network or computer system and outside networks.

Question 136

What is the most common form factor for motherboards? ATX mini-ITX nano-ITX Micro-ATX

Answer 136

ATX

Question 137

What system of rating is used to determine a Power Supplies rated efficiency? 80 Plus IEEE Power Rating System Modularity Power Measurement The Grid

Answer 137

80 Plus

Question 138

What is the minimum amount of RAM a typical modern build should have? 16GB 8GB 32GB 12GB

Answer 138

16GB

Question 139

Which is the correct order to use when determining your hardware for a build? CPU \> Motherboard \> RAM \> Storage Solution \> Case \> Power Supply Power Supply \> RAM \> CPU \> Storage Solution \> Case \> Motherboard Power Supply \> CPU \> RAM \> Storage Solution \> Case \> Motherboard RAM \> Motherboard \> CPU \> Storage Solution \> Case \> Power Supply

Answer 139

CPU \> Motherboard \> RAM \> Storage Solution \> Case \> Power Supply