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1
Q

How do facilitate the transition of a new hire.. give acronym

A

EASE= Encourage, Align(with team), Solve(potential problems, End (distractions)

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2
Q

What is Negligent Hiring

A

Hiring candidate that manager knew or should have known would be a risk to the workplace

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3
Q

pre-adverse letter

A

When considering not hiring a candidate due to details revealed in a pre-employment background check

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4
Q

What is validity in pre-employ testing

A

Refers to degree to which the test actuality measure what it claims to measure

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5
Q

what is doctrine of unsconscionability

A

an argument in adhesion contracts when they are unfairly written with perhaps fine print or a hidden agenda

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6
Q

What is adhesion contract

A

contract written by one party where there is no realistic opportunity to negotiate

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7
Q

What is promisory estoppel

A

legal term that says even if no agreement ironed out, justice requires enforcement of one’s promise when another party has relied on promise, incurred detriment ex dvm offered job and moved then job was cancelled

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8
Q

another name for legal detriment

A

consideration ex. less than full payment on bill in exchange for payment in full lacks consideration since original bill was agreed upon

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9
Q

Consideration

A

when people promise to do something they are not legally required to do, or when they refrain from doing something that they have legal right to do ex. non compete

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10
Q

what contracts un statue of frauds must be in writing

A

1) real estate 2) leases over 1 yr 3) contracts not performed within the year 4)contracts answer debt of another person 5) sale of goods over $500

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11
Q

what 5 elements are essential in a contract

A

an offer , an acceptance, consideration, an intent to contract, a meeting of the minds

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12
Q

are oral contracts valid and enforceable

A

yes

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13
Q

What 3 situations regarding capacity to make a valid contract may void contract

A

Minor (18), Mental disability, Intoxication (courts frown on this one)

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14
Q

what are compensatory damages

A

award given when plantiff sustains considerable financial detriment

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15
Q

what are nominal damages

A

a breach of contract with minimal damages, usually award $1

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16
Q

Goods

A

All things which are movable at the time of identification to the contract of sale

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17
Q

what is an specific performance award

A

when court decides breaching party must comply with precise terms of contract- not usually in employment contracts

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18
Q

what are most important elements in sales of goods contract

A

intent of parties illustrated by actions “meeting of minds

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19
Q

what emphasis is placed on UCC contracts

A

what (intent) a reasonable person in the position of one party would conclude from the conduct of the other

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20
Q

Under meeting of minds- what is critically important

A

written fee estimates for sale of products and provision of services

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21
Q

When is an implied contract enhanced

A

when similar transaction occured prior and full payment was made

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22
Q

what is an implied contract

A

when animal dropped off at hospital w/o communication about services… it is implied they want the animal examined and cared for

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23
Q

what is express acceptance or express contract

A

a verbal agreement to accept an offer

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24
Q

what is restatement of contracts

A

says manifestations of willingness to enter bargain is not an offer if person (buyer) has reason to know the offer not intended to be finalize. ex spay of pyometra pet

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25
in todays law, proof of 3 elements is required in enforceable contract, what are they
Understandable offer, knowledgable acceptance, meeting of minds
26
Traditional contract law
law that applies through the sales of services
27
What law principles apply to contracts for labor and serrvices
Common law principles
28
for sales of goods, what type of law applies
UCC, Uniform Commercial code
29
what is duty to mitigate damages
A duty of plantiff to not incur additional losses
30
what is restitution
award given when breaching party has been unfairly enriched by acts on non breaching party- usually for contracts that focus on defendent gain not plantiff losses
31
Law of unjust enrichment
when emergency care is required but no agency relationship exists
32
law of agency
agents have power to consent to treatment and bind the owners to payment even if owner unaware
33
non competition clause, restrictive convenent, covenant not to compete
all the same
34
why do DVM avoid employment contracts
time consuming, $ attorneys, want flexibility, they have been functional w/o for years, believe it sets up distruct between parties
35
does our legal system encourage good samitariatan to render life saving medical care
yes
36
what limitations are placed on the law of unjust enrichment
Value (pet) Severity emergency, Attempt to reach owner, stabilizing care
37
what is law of unjust enrichment
not allow one person to be unjustly enriched at expense of another
38
Is there a legal duty to be a good samitarian
NO
39
what is ten minute flex
most common due to flexibility, fastest growing 10 min increments for type of appointment
40
when must OSHA safety training be completed for each new hire
before employee is released from onboarding to train with team
41
what is ideal ration of staff to DVM
4.2/1
42
when comes to enhancing employee productivity, which below is not a suggestion
accountabiltiy and acceptance
43
Federal retention laws containing in laws dependent on # employees, what are these and the numberf
Title 7- Civil rights-15 employees, ADA 15 employess, Age Disc Act- 20 employees,
44
what are employee retention laws generally
Basic employee record- 3 yrs, Wage computations 2 years, application- 1 year from position fill date (2 years over 40)
45
Name different types interviews
telephone pre screen, direct one on one, panel interview, video interview, working interview
46
what are you looking to learn in interview
competency, knowledge base, skill set
47
basic interview steps- when designating questions.. what to think about in questions
list competencies and create questions based on this list, ask open ended questions, avoid protected class or personal questions. focus on skills, knowledge, abilities
48
what aspects looking for in interview. Fit
fit( culture hospital), impact- results past and future achievement, potential- growth over time or future vision of themselves
49
why use a rating scale
to compare consistently
50
example of rating scale
give 1-2 pts is identified problem, 3-4 pts if brought attention to leadership 5-6 if brought solutions to problem to leadership
51
it important to ask many types of questions, what are types
inititative, motivational, attitude, personal (job related) management
52
things to consider in calling employment references
checked prior to job offer, uniformly applied, all questions job related, no opinion (just the facts) most recent employer most valuable, dig deeper (not face value) bad reference
53
what is negligant referral
not informing reference call of potential for violence or embezzlement (may be held liable)
54
interview missteps
poor prep, no notes or rating scale, leading questions (dont), prejudices, what if questions, chemisty, armchair psychology, halo effect, ok to be tough
55
should you create pre employment testing
can be potential for discrimination, best to purchase
56
what are rights of FCRA fair credit reporting act
right to informed consentfor pre employment back ground check, right to review background check and correct mistakes, right to know when it is used against employment, right to appeal adverse decisions made based on data they believe incorrect
57
procedures in background checks
only after contingent offer made, outsourced, FCRA notification, authorizations, pre-adverse and adverses action letter required
58
name different types of background checks
criminal history, social security trace, motor vehicle records, confirm credentials, drug testing
59
what do confidentiality agreements protect
management personnel or medical systems, client informaiton, policy and procedural anuals, bus/medical records (mailing, software data, diagnositics)- ground for immediate dismissal
60
reasonableness of non compete- courts look at
relationship among parties, scipe of restriction, time limitations, geographic restraints, adequacy of consideration (exchange or money given)
61
employee selection and final process
make selection, make conditional offer, set date for OSHA training-new hire paper- agreement, send rejection letter, begin onboarding
62
onboarding- length
starts once the employee has accepted the offer and runs through 12 months of training
63
prior to new emplloyee first day- what are tasks
send a welcome letter with dates, where to park,, etc. Notify new employees and discuss expectations, Meet with assigned trainees to develop strategy. New new employee what to bring I9,direct deposit, license
64
What are 4 c's onboarding
compliance- educate simple day to day clarification-set expectations culture- practice norms, teams dynamic functions, connection-building relationships to strenghten bond with practice, invite coffee , be proactive
65
first day tasks
I9, Manuels Non-compete (advance notice not necessary) confidentiality agreement job description go over training schedule name tag, hand off trainer
66
safety training new hires- basic knowledge
first aid, eye wash ppe and how to use mandatory posters location hospital safety manuel copy applicaable OSHA standard must know hazards, aware of risks and how to mitigate prior working- they have right to know
67
name the five levels of emotional intelligence
empathy, relationship management (effective), self awareness, self control, self motivation.. use this card ERSSS
68
when defining the cored dimension of a job. what are the components
skill variety autoonomy feedback task identify task signficance
69
What are four steps in management process for every practice manager
planned, organized, directed , evaluated
70
the acronym for Charm in telephone etiquette is
c=cheerful h= say hello a= actively listen r= respond to client m= make the appointment
71
the acronym for Charm in telephone etiquette is
c=cheerful h= say hello a= actively listen r= respond to client m= make the appointment
72
When putting a client on hold
1) no hold without name and purpose of call- best to get callback number 2) team member writes down name caller before hold to use when picking back up 3) hold times should not be more 45 seconds
73
what is four step process for education clients
engage, empathize, educate, and enlist
74
What is 3 step process dealing with difficult cleints
lay the foundation conduct the communication stay connected through follow up care
75
Name an 4 step process for difficult clients in scientific terms
normalizing, disclosure paraphrasing active listening vc
76
what is breakeven price if you dont know the holding cost or the ordering cost
cost + 40%- you could also figure that ordering cost generally is 15-25 % while holding cost are generally 8-15%- add those together and you get about 40%
77
Payroll companies can represent you as what?
Attorney in fact
78
For audits by IRS whoo can represent you
CPA, attorney, Ann enrolled agent
79
What is an enrolled agent
Individually demonstrated technical competency in field taxation and licensed by federal government
80
Are enrolled agents required to demonstration competence in matters of taxation or all accounting principles
They are only required to show competence in taxation
81
Another name for genera ledger
Master ledger
82
Monetary records of properties and services purchases are maintained on the
Cost principles
83
What is cost principles
Cost to acquire
84
Other names for balance sheet
Statement of financial condition, statement of assets liabilities and owner's equity,
85
Another name for PL
INCOME statement, statement of operations, statement of revenue and expenses
86
Another name for statement of stockholders equity
Statement of retained earnings, statement of partners capital
87
Define human companion animal bond
Continuous bi directional relationship between a human and animal that brings significant benefit too each
88
What is basics framework dealing with clients in difficult situations.. distress from bad illness or euth.
Laying the foundation Conducting the communication Staying connected through follows up care
89
What are the 3 c's bank look at when requesting credit
cash flow, credit history and collateral (banks want debt load less than 35%) gross
90

VHMA flashcards selfmade (11 decks)

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