Study Deck

Question 1

Lean methodology

Answer 1

process used for eliminating waste by streamlining a job task or process.

Question 2

Business process mapping

Answer 2

documenting the steps involved in completing a business process in order to identify the bottleneck or inefficiencies

Question 3

Job analysis

Answer 3

Analyzing the job duties and responsibilities of a position to ensure the roles are clearly defined and aligned with organizational goals

Question 4

Scenario planning

Answer 4

Create multiple scenarios for the future of an organization by planning for each one to help identify potential risks and opportunities, adapt to changes, and improve overall resilience to disruptions.

Question 5

Strategic planning

Answer 5

Helps for understanding of industry trends that can impact the business in coming years

Question 6

Workplace safety

Answer 6

Has high positive correlation with employee engagement

Question 7

CHRO’s strategic role

Answer 7

Ensure org is living its purpose and values

Question 8

Preventing workplace injuries without disrupting production

Answer 8

Encouraging employees to report near-miss hazards helps prevent workplace injuries without impacting productivity. Annual safety training is great BUT it does not serve as a daily reminder for potential hazards.

Question 9

Best comp strategy for competitive industry

Answer 9

Pay at or above market base is best - bonus are great BUT not guaranteed.

Question 10

Biggest reason to train on positive ER culture

Answer 10

To avoid becoming unionized because leaders are equipped to handle ER issues

Question 11

Compliance requirements

Answer 11

ADEA - at least 20 employees; Affirmative Action - at least 50 employees AND handling federal work; FMLA - at least 50 employees; ACA - at least 50 employees

Question 12

Effectiveness of past staffing initiatives

Answer 12

Look at retention rate of high-performing employees

Question 13

Compa-Ratio

Answer 13

salary/market average * 100

Question 14

Vision vs Mission Statement

Answer 14

Vision - future and aspirations; Mission - present state and objectives

Question 15

Data breach

Answer 15

Provide affected employees with free credit monitoring and identity theft protection - this is the most proactive and clear approach.

Question 16

Code of ethics and conduct

Answer 16

Describes value system, ethical principles, and specific ethical rules; also handles confidentiality and conflicts of interest

Question 17

Recruiting Agency

Answer 17

Consider their reputation and track record - these are most important aspects

Question 18

EEO-1

Answer 18

Necessary for private companies with at least 100 and federal contractors with at least 50 employees AND contracts of at least $50k

Question 19

Adults Learning Research

Answer 19

Adult learners prefer self-directed and independent learning. They like to take charge of their own learning.

Question 20

Job Analysis

Answer 20

Establish essential functions of a job, which helps with accommodations and provides legal team with function of the role. Can also be used for wage rates and hiring competencies but that’s not primary function

Question 21

Improving retention

Answer 21

Improve employee engagement, promote work-life balance, and create competitive comp strategy

Question 22

Branding and Recruiting

Answer 22

Branding shows company culture, which impacts recruitment. Vision and mission are great but don’t necessarily impact recruitment.

Question 23

RFP

Answer 23

Effective RFP includes a timeline for delivery of services. including milestones and deadlines. It also provides a detailed overview of the evaluation criteria used to assess proposals

Question 24

Salary Offers

Answer 24

Fairest and most consistent is to avoid salary negotiations and let the candidate know the salary is fair and final

Question 25

Strategic Planning Phases

Answer 25

1) Clarify the Strategic Position is prep phase where consideration is given to internal and external stakeholders to ensure the correct ones are involved from the beginning. 2) Formula a Strategy includes identifying strategies required to accomplish goals, mapping a schedule and plan for communication of responsibilities, and creating alternative solutions for changing economic conditions. 3) Implement and Manage is action phase where it is rolled out. 4) Monitor and Evaluate is after it is rolled out where business adjustment can be made as needed.

Question 26

Voice of Customer (VoC)

Answer 26

Six Sigma process to capture feedback from customers from internal and external sources and translate it into something measurable so key issues can be identified.

Question 27

HRIS

Answer 27

Biggest benefit is improved data reporting which is strategic in helping executives make decisions

Question 28

J-Curve

Answer 28

Graphical depiction of growth patterns when a change is implemented

Question 29

Gathering Feedback

Answer 29

Best method is anonymous surveys because it allows for honest feedback about impact of efforts

Question 30

Outplacement services

Answer 30

Biggest benefit is positive employer branding as it shows company cares about wellbeing of employees even as they transition out

Question 31

Stock Options

Answer 31

Restricted Stock Units (RSU) - shares of stocks issued to employees upon hire or during employment with no vesting period. Employee Stock Option Plans (ESOP) - issued to an employee as part of fulfilling a condition (certain # of sales, etc) Employee Stock Purchase Plans (ESPP) - company allows employees to purchase stocks at discounted rate

Question 32

Union Grievance

Answer 32

Most important thing is to provide timely and transparent communication throughout process to promote good relationships and maintain trust

Question 33

Constructive Discharge

Answer 33

When an employee resigns due to hostile work environment which can lead to a termination lawsuit

Question 34

Common OSHA Form 300A Mistake

Answer 34

Not signing the form prior to posting it - should be posted from Feb 1 to April 30 showing previous year's recordable injuries

Question 35

Interview Tools

Answer 35

MBTI - personality type DISC - dimensions of personality Wonderlic - cognitive and problem-solving aptitude of prospective employees Predictive index (PI) - measures behavioral drives and cognitive abilities via self-reported measurement

Question 36

Project charter

Answer 36

Provides project description which allows stakeholders to determine if project is worth pursuing and if org has enough resources for project

Question 37

Timekeeping

Answer 37

FLSA does not dictate how time must be kept and reported within a timekeeping system.

Question 38

Gemba Walk

Answer 38

Walking through the workplace to observe specific processes, ask questions, and listen to employees. Can help improve processes and opportunities and fix problems; Is helpful to teach employees purpose of Gamba Walk so they don't feel like they are being evaluated and management should not use this as an opportunity to get involved