1
Q
Give me a context of how you would deal with quality assurance issue from a supplier?
A
- suppliers who I work with have several KPIs in place within their contracts
- such as reporting timeframes, quality of report (queries), response to queries (days)
- financial incentive to deliver on KPI’s (can withold 10% of fees until improvement seen or costs disallowed in more serious cases)
- monthly performance meetings which I feed in to as case manager between commercial team, leads and delivery
2
Q
How would you manage suppliers?
A
- feedback to senior team on supplier performance
- ensure deadlines are met through KPI’s
- scrutinise and approve supplier fees
- develop collaborative relationships
3
Q
What is supplier management?
A
the management of internal and external facilities service providers.
4
Q
Have you been involved with procurement of suppliers?
A
- in order to ensure a competitive tender process suppliers receive an invitation to tender
- recently a new supplier was appointed and was one of 7 companies who tendered for the work
- scored on resource, rates, experience in the work and benchmarked against each other
-single tender actions are also used - the action of awarding a contract, without undertaking a competitive tendering exercise. However benchmarking will be carried out to ensure VFM is achieved.
5
Q
What is an early warning notice?
A
It places a requirement on both parties to notify the other if they become aware of any matter that could affect time, cost or quality.
