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IPC > T2 - Final (Cumulative) > Flashcards

T2 - Final (Cumulative) Flashcards

(47 cards)

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1
Q

What is the Pharmacists Patient care process?

A

A systematic, consistent process for delivering patient-centered care in any setting

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2
Q

What is collect in PPCP?

A

Collecting relevant subjective and objective information

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3
Q

What are we collecting in the PPCP?

A
  1. Complete medication list
  2. Medical history, lab results, physical
  3. Lifestyle
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4
Q

What is assess in the PPCP?

A

Identify and prioritize problems

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5
Q

What is plan in the PPCP?

A

Plan should be patient-centered and collaborative

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6
Q

What is implement in the PPCP?

A

Put the plan into action and collaborate with the patient

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7
Q

What is follow up in the PPCP?

A

Monitoring and evaluating
1. How are things going?
2. Is the plan effective
3. What changes should we make?

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8
Q

What is an open ended question?

A
  1. Asking who, what, where, why, and how
  2. Requires more than a yes or no
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9
Q

What is a closed-ended question?

A
  1. Will, can, do, and did
  2. Yes or No
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10
Q

What is the difference between open and closed questions?

A

Open: gathers info
Closed: clarifies info

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11
Q

How do we show professionalism during patient interviews?

A
  1. Dress
  2. Speech
  3. Timeliness
  4. 10%words, 30% sound, 60% body language
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12
Q

What are the 3Cs for successful patient interviewing?

A
  1. Character
  2. Chemistry
  3. Competence
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13
Q

How do we have character for patient interviews?

A

Establish trust by integrity, honesty, and reliability

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14
Q

How do we have chemistry for patient interviews?

A

Build rapport

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15
Q

How do we build rapport?

A
  1. Seek first to understand
  2. Use active listening
  3. Practice cooperation
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16
Q

How do we have competence for patient interviews?

A

Be prepared by being diligent, skilled, and taking initiative

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17
Q

How do we active listen?

A

Listen for:
1. content (information)
2. Intent (motivation)
3. Feeling (emotion)

Showing interest and reflecting back

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18
Q

What are the forms of active listening?

A

Verbal and nonverbal cues

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19
Q

What are some verbal cues?

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A
  1. Remember
  2. Question
  3. Reflect
  4. Clarify
  5. Summarize
20
Q

What are some non-verbal cues?

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A
  1. Smile
  2. Eye contact
  3. Posture
  4. Mirroring
  5. Minimizing distractions
21
Q

What are the 5 domains of emotional intelligence?

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A
  1. Self-awareness
  2. Self-regulation
  3. Motivation
  4. Empathy
  5. Social skills
22
Q

What is the Rx connection for self-awareness?

Study These Flashcards
A

Our emotions impact out interactions with those around us

23
Q

How can we be self-aware?

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A
  1. Knowing your own emotions
  2. Recognizing feels as they happen
  3. Awareness of how your emotion and mood impact others
24
Q

What is the Rx connection for self-regulation?

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A

We can’t control others, only ourselves

25
How can we self-regulate?
1. Managing your own emotions 2. Ability to control emotions and behaviors and channel them in a positive, productive manner
26
How can we motivate?
1. Use emotions to work toward a goal 2. Self-motivation is a unifying trait of highly successful people
27
What is the Rx connection for motivation?
Our motivation impacts the quality of patient care provided
28
How can we practice empathy?
1. Being attuned to social signals that indicate what people need or want
29
What is the Rx connection for empathy?
We serve patients best when we know what they need/want
30
How does social skills build EQ?
Managing emotions in others
31
What are the components of social skills?
1. Organizing groups 2. Negotiating solutions 3. Personal connection 4. Social analysis
32
What is organizing groups?
Coordinating the efforts of a network of people
33
What is negotiating solutions?
Preventing/resolving conflict, diplomacy
34
What is personal connection?
Recognizing and responding fittingly to other's feelings and concerns
35
What is social analysis?
Detecting and have insights about other's feelings, motives, and concerns
36
What is the Rx connection for social skills?
We use social skills to build good working relationships
37
What is empathy?
The capacity to understand another person's experience from within that person's frame of reference
38
What is motivational interviewing?
1. an approach to counseling that helps people resolve their ambivalence about change 2. Helping a patient through the changing process
39
When do we use MI?
1. Smoking 2. Physical inactivity 3. Unhealthy eating habits 4. Alcohol misuse 5. Unsafe sexual behavior 6. Poor self-care
40
What are the principles for MI?
1. Express empathy 2. Develop discrepancy 3. Avoid argumentation 4. Roll with resistance 5. Support self-efficacy
41
How can we express empathy?
1. Seek first to understand 2. Focus on others, not self
42
How can we develop discrepancy?
1. Use active listening 2. Encourage goal setting 3. Identify the pros and cons of change
43
How can we avoid argumentation?
1. Recognize that defensiveness is a protective response 2. Diffuse defensiveness
44
How can we roll with resistance?
1. Remember that resistance is natural 2. SHift your approach 3. Affirm the patient's autonomy
45
How can we support self-efficacy?
1. Build the patient's confidence 2. Let the patient know you believe in them 3. Offer the patient hope
46
What are the risk factors for suboptimal medications adherence?
1. Mental status 2. Difficult living conditions 3. Substance abuse 4. Language/culture/health beliefs 5. Complex treatment 6. Lack of transportation 7. Physical handicaps 8. Previous adherence history 9. Disease state 10. Ability to pay
47
What are the behavior interventions to improve adherence?
1. Develop a routine 2. Simplify the treatment regimen 3. Minimize the cost 4. Tailor the regimen 5. Confirm administration technique 6. Reward patient success 7. Increase attention 8. Enlist support of others 9. Use adherence aids 10. Use motivational interviewing

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