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T2 - Week 2 Lecture Flashcards

1
Q

What is emotional intelligence?

A
  1. Recognizing, understanding, and managing our own emotions
  2. Recognizing, understanding, and influence emotions of others
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2
Q

Why does EQ matter?

A
  1. Enables us to interact more effectively with patients, providers, and coworkers
  2. Helps us develop leadership qualities
  3. Makes us more employable
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3
Q

What are the domains of EQ?

A
  1. Self-awareness
  2. Self-regulation
  3. Motivation
  4. Empathy
  5. Social skills
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4
Q

How does EQ relevant to RxConnection?

A

Hight emotional intelligence leads to positive patient outcomes

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5
Q

How does one become more self-aware?

A
  1. Knowing your own emotions
  2. Recognizing feelings as they happen
  3. Awareness of how your emotions and mood impact others
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6
Q

What is the RxConnection of self-awareness?

A

Our emotions impact our interactions with those around us

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7
Q

What is self-regulation?

A
  1. Managing your own emotions
  2. Ability to control emotions and behaviors and channel them in a positive, productive way
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8
Q

What is the RxConnection of self-regulation?

A

We can’t control others only ourselves

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9
Q

What is motivation?

A
  1. Using emotions to work toward a goal
  2. Self-motivation is a unifying trait of highly successful people.
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10
Q

What is the RxConnection of motivation?

A

Our motivation impacts the quality of patient care provided

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11
Q

How do we practice motivation?

A
  1. Goal setting
  2. Motivation/vision board
  3. Medication
  4. Empowering questions
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12
Q

What is empathy?

A

Being attuned to social signals that indicate what people need or want

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13
Q

What is the RxConnection of empathy?

A

We serve patients best when we know what they need/want

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14
Q

What are some non verbal cues to empathy?

A
  1. Eye contact
  2. Facial expression
  3. Posture
  4. Affect
  5. Tone of voice
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15
Q

What are social skills?

A

Managing emotions in others

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16
Q

What are the components of social skills?

A
  1. Organizing groups
  2. Negotiating solutions
  3. Personal connection
  4. Social analysis
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17
Q

How can we organize groups?

A

Coordinating the efforts of a network of people

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18
Q

How do we negotiate solutions?

A

Preventing/resolving conflict, diplomacy

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19
Q

How do we make personal connections?

A

Recognizing and responding fittingly to others feelings and concerns

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20
Q

How can we socially analyze?

A

Detect and have insights about other’s feelings, motives, and concerns

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21
Q

What is the Rx Connection of social skills?

A

We use social skills to build good working relationships

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22
Q

What is intrapersonal?

A
  1. Access feelings, discriminate among feelings, use feelings
  2. Self-awareness
  3. Self-regulation
  4. Motivation
23
Q

What is interpersonal?

A
  1. Discern others’ feelings and respond appropriately
  2. Empathy
  3. Social skills
24
Q

What is motivational interviewing (MI)?

A
  1. Approach to counseling that helps people resolve their ambivalence about change
  2. Assumes patients have inherent motivation and ability to change
  3. Avoids persuasion and advice
25
Why do we use MI?
1. Collaborative partnership 2. Patients are responsible for resolving ambivalence, not interviewers. 3. Patients choose their own means of change.
26
When do we use MI?
1. Smoking 2. Physical inactivity 3. Unhealthy eating habits 4. Alcohol misuse 5. Unsafe sexual behavior 6. Poor self-care
27
What are the components of the spirit of MI?
1. Partnership 2. Autonomy 3. Compassion 4. Evocation
28
How is partnership part of the spirit of MI?
The patient is the expert of their own experiences, therefore we need to use cooperative conversation
29
How is autonomy part of the spirit of MI?
Acknowledge the person’s freedom to choose by affirming the person and not the behavior
30
How is compassion part of the spirit of MI?
Actively promoting the person’s welfare by giving priority to the patient’s needs
31
How is evocation part of the spirit of MI?
Evoking the patient’s own motivation and resources for decision making or change
32
What are the 5 principles for utilizing MI?
1. Express empathy 2. Develop discrepancy 3. Avoid argumentation 4. Roll with resistance 5. Support self-efficacy
33
What is empathy?
The capacity to understand another person’s experience from within that person’s frame of reference
34
How can we express empathy?
Seek first to understand where empathy focuses on others and not self
35
How can we develop discrepancy?
1. Use reflective/active listening 2. Encourage goal setting 3. Identify the pros and cons of change
36
How do we avoid argumentation?
1. Recognize that defensiveness is a protective response 2. Diffuse defensiveness
37
In what ways can we diffuse defensiveness?
1. Remain calm 2. Use reflecting statements 3. Identify what the patient values
38
How do we roll with resistance?
1. Remember that resistance is natural 2. Shift your approach by using reflective listening and practice reframing 3. Affirm the patient’s autonomy
39
How do we support self-efficacy?
1. Build the patient’s confidence 2. Let the patient know you believe in them 3. Offer the patient hope
40
What are the 4 strategies of MI?
1. Open ended questions 2. Affirmation 3. Reflective listening 4. Summarizing
41
How does character pertain to MI?
Spirit of MI
42
How does chemistry pertain to MI?
Principles of MI
43
How does competence pertain to MI
Strategies of MI
44
What is the pharmacist role in stages of change?
1. Pre-contemplation 2. Contemplation 3. Preparation 4. Action 5. Maintenance 6. Relapse
45
How do we achieve pre-contemplation?
Engage, build relationship, determine knowledge deficit, review reasons for and against change, increase awareness of risks and problems with current behavior
46
How do we achieve contemplation?
Tip the decisional balance, strengthen self-efficacy, explore ways to overcome barriers, develop discrepancy
47
How do we achieve preparation?
Help develop a plan, find resources, role play change
48
How do we achieve action?
Help implement the plan, problem solve, support self-efficacy, plan for potential challenges
49
How do we achieve maintenance?
Help identify and use strategies to prevent relapse, anticipate potential challenges and determine strategies to overcome them
50
How do we achieve relapse?
Help recycle through the stages without becoming stuck or demoralized
51
What is a growth mindset?
1. People have the capacity to change 2. Effort leads to success
52
How do we have a fixed mindset?
1. Abilities are fixed and unchangeable 2. Effort does not lead to success
53
What is the underlying principle for MI?
All motivation is self motivation

IPC (41 decks)

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