Test 1 Flashcards
(22 cards)
5The project manager schedules an iteration review and learns that a few key stakeholders do not approve of how a feature has been developed. What should the project manager do first in order to address this issue?
SELECT THE CORRECT ANSWER
Invite project team members to a brainstorming session to identify an appropriate response.
Address the issue only after evaluating why these stakeholders are concerned.
Determine the impact of the conflict by listing the pros and cons of the situation.
Ask the project sponsor to act as a neutral party in negotiation with those stakeholders who are dissatisfied.
Correct Option:B
EXPLANATION
One of the required abilities of Project Managers is to identify when the conflict escalates. If it happens, the Project Manager should help to facilitate a satisfactory solution, addressing conflict early, in private and using a direct and collaborative approach. PMBOK Guide Sixth Edition (2018), 9. Project Resource Management / 9.5.2 Manage Team: Tools and Techniques, p348
17A Project Manager needs to ensure that the team delivers business value within the required timelines. The manager recently learned that key stakeholders are worried that the current release plan will not meet urgent business needs. What can the Project Manager do to effectively respond to the stakeholder concerns?
SELECT THE CORRECT ANSWER
Renegotiate scope with the project sponsor after examining the work breakdown structure (WBS)
In consultation with the stakeholders and team members, identify the minimum viable product needed for launch
Determine the schedule performance index (SPI) and escalate the schedule risk to the project sponsor
Monitor progress using a burndown chart after modifying the schedule baseline to meet stakeholder requirements
Correct Option:A
EXPLANATION
Assuming that the work can be completed may create new issues. It is best to work with the project sponsor and see if there is any scope that can be reduced to meet a more realistic timeline.
20A project owner repeatedly complains, saying that a function developed by the development team does not seem to align with the original design. What will help to solve this issue?
SELECT THE CORRECT ANSWER
Ask the product owner to sit in on the next iteration review meeting to learn more about the development status for the product.
Ask the quality assurance team to identify any mismatches in functionality compared to the initial design.
Ask the development team to rewrite the function so that it matches with the project scope.
Schedule time during the next retrospective session to discuss all corrective actions and ask the project owner to participate in the session.
Correct Option:D
EXPLANATION
Retrospective can discuss the product release status, whether the team reaches any other milestone. It can be used by project manage to survey all necessary parties to reach consensus and build understanding. PMBOK Guide Sixth Edition (2018), 8 Project Quality Management / 8.3.2.6 Meetings, p305 | The Agile Practice Guide (2017), 5. Implementing Agile: Delivering In An Agile Environment / 5.2.1 Retrospectives, pp 50-51
32A project team learns that there is a new compliance requirement from an international entity that may impact the baseline business case for the project. They learn this right after project charter is completed and the project sponsor has signed. How should the project manager proceed?
SELECT THE CORRECT ANSWER
Research the requirement and possible consequences, then give the sponsor a recommendation.
Address the requirement through the creation of a quality management plan.
Decline to address the issue, as the new requirement is not part of the project’s documented scope.
Ensure that the requirement is documented in the risk register, then ask for further guidance from all stakeholders.
Correct Option:A
EXPLANATION
The context of this scenario demands the Project Manager to influence the organization (sponsor) and recommend next steps after reviewing and understanding compliance requirements and consequences. PMBOK Guide Sixth Edition (2018),4. Project Integration Management / 4.1.1.3 Enterprise Environmental Factors p78
54A project manager receives the following for a new project: -assumptions -restrictions -preliminary scope After receiving this information, what should the project manager do first?
SELECT THE CORRECT ANSWER
Review and understand the business case and project goals.
Put together the project team and assign project tasks.
Build the project schedule and determine the critical path.
Ensure project charter approval is obtained from the sponsor.
Correct Option:A
EXPLANATION
The business case and project goals need to be understood first before a charter can be written. Building a team and a schedule come later in the process. PMBOK Guide Sixth Edition (2018), 1. Introduction / 1.2.6.1 Project Business Case, p30-32
58A project is in the execution phase. Three necessary changes are brought to the attention of the team. The team members all have differing opinions regarding how to implement the changes. What should the project manager do?
SELECT THE CORRECT ANSWER
Confirm that all team members and stakeholders understand and follow the change management plan.
Hold a meeting with the board and project sponsor to address the issue.
Organize a meeting with team members to review the issues and request changes where needed.
Ensure all requested changes are applied to the project and communicate directly with all team members.
Correct Option:A
EXPLANATION
The team and project manager must follow the documented and agreed upon change management processes. PMBOK Guide Sixth Edition (2018), 4. Project Integration Management / 4.2.3.1 Project Management Plan -Additional Components, p88 | PMBOK Guide Sixth Edition (2018), 3. The Role of The Project Manager / 3.1 Overview, p51
62A planned task in a sprint does not get completed due to an issue that appeared three days ago but did not get resolved. The Project Manager wants to prevent this type of situation in the future. What should the Project Manager do?
SELECT THE CORRECT ANSWER
During the retrospective, examine the issue
In the demo, address the issue
During the next iteration planning meeting, discuss the issue
In the next daily standup meeting, review the issue
Correct Option:A
EXPLANATION
A retrospective is a great opportunity to talk about what went right, what went wrong, lessons learned, and what to improve for next time.
79Because a deliverable does not meet the agreed-upon quality specifications, it is rejected by the customer. Team members find that the deliverable does not meet expectations because there is a problem with vendor-provided parts. The vendor says that they will not correct the problem. Before deciding on next steps, what should the project manager do?
SELECT THE CORRECT ANSWER
Check the service level agreement (SLA) established with the vendor.
Review the procurement management plan and contract agreements.
Check the internal quality assurance reports.
Review the resource management plan and document lessons learned.
Correct Option:B
EXPLANATION
A contract is a mutually binding agreement that obligates the seller to provide the speci?ed products, services, or results; obligates the buyer to compensate the seller; and represents a legal relationship that is subject to remedy in the courts. Project Manager’s Portable Handbook, 3rd Ed (2015), Section 6 Project Initiation and Execution / 6.8 Contract Negotiations and Administration
86A small group of users complain during a projects user acceptance stage. The users say that their expectations are not met. Which action could help avoid this issue on future projects?
SELECT THE CORRECT ANSWER
Make use of stakeholder feedback during the project.
Engage in risk assessments throughout the project.
Make use of conflict management techniques.
Create a professional relationship with users.
Correct Option:A
EXPLANATION
Managing stakeholder engagement helps to ensure that stakeholders clearly understand the project goals, objectives, benefits, and risks for the project, as well as how their contribution will enhance project success. Listening to their feedback is an important part of this engagement. PMBOK Guide Sixth Edition (2018), 13. Project Stakeholder Management / 13.3.2.2 Communication Skills, p527
94A new law is expected within the next four-to-five months that will affect the business type of products. The next product launch is starting and should be completed within three months. Unfortunately, the new product would not meet the requirements of the proposed law. How should the project manager respond to this potential problem?
SELECT THE CORRECT ANSWER
Option A: Schedule a meeting with the sponsor and key stakeholders to discuss risks and Using the results of the meeting, revise the assumption log and project charter.
Option B: Revise the risk management plan and Move ahead with planning the project.
Option C: Move ahead with the project; following the plan and Ensure on-time completion, so that the product will not be affected by any possible rule change.
Option D: Schedule a meeting with the sponsor and key stakeholders to warn them about the law and Advise them to cancel the project until the legislation is finalized.
Correct Option:A
EXPLANATION
This new law can have a profound effect on the project. It will certainly lead to new potential risks, new assumptions and a possible charter change. PMBOK Guide Sixth Edition (2018), 4. Project Integration Management / 4.1.3 Develop Project Charter: Outputs, p81
111A company has a goal of increasing customer satisfaction within 4 months. A project is initiated to meet this goal. The project manager needs to identify best practices. What should the project manager utilize to accomplish this?
SELECT THE CORRECT ANSWER
Benchmarking
Focus groups
Facilitation
Affinity diagram
Correct Option:A
EXPLANATION
Benchmarking involves comparing actual or planned products, processes, and practices to those of comparable organizations to identify best practices, generate ideas for improvement, and provide a basis for measuring performance. PMBOK Guide Sixth Edition (2018) PMI/PMI/8.1.2.2/281
116A medium-sized company is expanding into a new market. However, the company does not have previous experience in that market. A Project Manager needs to collect requirements. Which tool or technique should the Project Manager use?
SELECT THE CORRECT ANSWER(S)
Prototypes
Expert judgment
Product analysis
Create requirements traceability matrix
Correct Option:A, B
EXPLANATION
Experts come with many lessons learned. Given the increased risks of a new and potentially complex market, using expert judgement is recommended.
124A project manager is attending a periodic review with stakeholders. The project sponsor asks the project manager how deliverables will be verified for accuracy and accepted. In which project document is this information found?
SELECT THE CORRECT ANSWER
Scope management plan
Requirements management plan
Quality management plan
Work performance reports
Correct Option:C
EXPLANATION
The quality management plan identifies the quality requirements and/or standards for the project and its deliverables, and documenting how the project will demonstrate compliance with quality requirements and/ or standards. PMBOK Guide Sixth Edition (2018) PMI/PMI/8.1.3.1/324
132A project is underway and is 50% completed. An essential project team member requests 1.5 months leave for personal matters. What should the project manager do first?
SELECT THE CORRECT ANSWER
Check with this team member to see if the leave can be postponed.
Discuss the issue with the functional manager and request a replacement.
Assess how the leave will impact on the project.
Refer to the resource management plan.
Correct Option:C
EXPLANATION
The FIRST thing the project manager needs to do is to understand what impact (if any) this absence will have on the project. PMBOK Guide Sixth Edition (2018) PMI/PMI/11.3.2.3/461
133A project manager works for a company that is preparing to develop a new product. The new product will require currently unavailable skills. To initiate this project, what should the project manager do?
SELECT THE CORRECT ANSWER
Develop detailed project requirements
Focus on quality control
Focus on the assessment of high-level risks
Develop a competitor analysis
Correct Option:C
EXPLANATION
If you plan to deliver a product and do not possess the skills required, this is a risk. PMBOK Guide Sixth Edition (2018) PMI/PMI/11.1.1.4/441
136A product deliverable is undergoing acceptance testing. A senior-level stakeholder raises concern that an essential product feature for their department was not developed. The project manager wants to avoid this issue in the future. What is one way to accomplish this goal?
SELECT THE CORRECT ANSWER
Properly manage stakeholder expectations.
Prepare a change management plan.
Ensure a scope management plan gets approved.
Hold a product demo with stakeholders.
Correct Option:C
EXPLANATION
A scope management plan documents how the project and product scope will be de?ned, validated, and controlled. PMBOK Guide Sixth Edition (2018) PMI/PMI/5.1.3.1/137
137A skincare company reports that customers are increasingly complaining that a product is underweight. A project manager needs to determine if something needs to be changed in the production line. Which tool or technique can the project manager use for this task?
SELECT THE CORRECT ANSWER
Scatter diagram
Affinity diagram
Control chart
Histogram
Correct Option:C
EXPLANATION
Control charts are used to determine whether or not a process is stable or has predictable performance. PMBOK Guide Sixth Edition (2018) PMI/PMI/8.3.2.5/304
140A project manager is preparing the charter for a project. The project aims to automate 30 percent of product testing. The project sponsor advises the project manager to assign senior test engineers to identify the tests that can be automated. The test department manager, however, is uncooperative because they believe that the project will lead to downsizing in their department. What should the project manager do first?
SELECT THE CORRECT ANSWER
Have a meeting with the test department manager to review the statement of work (SOW).
Request for the project sponsor to provide a rationale for test automation.
Present data-driven, cost-benefit evidence of test automation to the test department manager.
Raise the risk that the senior testing engineers will be unavailable for the testing.
Correct Option:A
EXPLANATION
The FIRST thing the PM need to do is to make sure the project goals are clearly understood by the stakeholders. PMBOK Guide Sixth Edition (2018) PMI/PMI/13.3/523
143A project has the following characteristics: -It is in the execution phase. -A regulatory law has recently been approved that mandates immediate compliance. -This law will impact the project’s scope, schedule, and cost. The project manager needs to determine what to do first. What is the correct step to take?
SELECT THE CORRECT ANSWER
Initiate mitigation of the risk.
Ensure the project management plan is updated.
Escalate the issue to senior management.
Begin the change request process.
Correct Option:D
EXPLANATION
Since compliance is mandatory, a change request needs to be submitted. PMBOK Guide Sixth Edition (2018) PMI/PMI/4.3.3.4/96
144A project’s deliverable on the critical path is lagging behind schedule. The cost performance index (CPI) is 1.3. The Project Manager is able to put the project back on schedule. What is the most likely outcome for the project?
SELECT THE CORRECT ANSWER
There will be activities performed in parallel.
There will be a revised scope.
There will be an increase in costs and risks.
There will be rework.
Correct Option:C
EXPLANATION
The cost performance index (CPI) is above 1, therefore the project is spending money at a rate lower than planned. Since the project is behind schedule, its schedule performance index (SPI) is less than 1. In order to increase the SPI to 1, there is most likely an increase in cost (perhaps from crashing or fast-tracking) that will lower the CPI toward 1. This will most likely increase risks associated with the project when trying to do more in less time.
164A project manager is working on a software development project. Two customers are repeatedly submitting new feature requests. The completed scope definition for the product’s next version release has already been provided to stakeholders. What should the project manager do next?
SELECT THE CORRECT ANSWER
Ask to meet with the product manager and discuss reducing the number of new requests.
Meet with the sponsor immediately to discuss project boundaries.
Meet face-to-face with stakeholders to set expectations.
Assess the scope management plan and iterate it through the scope definition process.
Correct Option:D
EXPLANATION
The scope management plan is needed to help control the scope of the project. PMBOK Guide Sixth Edition (2018) PMI/PMI/5.6/167
166A project manager receives the following information for a new project: -assumptions -preliminary scope -restrictions After receiving this information, what is the first step the project manager should take?
SELECT THE CORRECT ANSWER
Discern the project goals as well as the business case.
Determine the project team and provide the team with tasks.
Decide on the project schedule and determine the critical path.
Seek approval for the project charter from the sponsor.
Correct Option:A
EXPLANATION
The project charter will require a list of assumptions, the preliminary scope, and some of the restrictions. Additionally, the project goals and business case will also be needed. PMBOK Guide Sixth Edition (2018) PMI/PMI/4.1/75
