Test 1 info systems Flashcards by Alexander Chamie

When we witness content and processes becoming expressed and performed in a digital form, we are in the presence of?

a) The Digitization Process

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Programmers, Network Admin, and webmasters all belong to the category of;
a) GMs
b) End-users
c) Analysts
d) info system professionals
e) Both A & B

D) Info System professionals

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A functional manager is a(n):
A. Knowledge worker in charge of an entire organization or business unit
B. Knowledge worker in charge of a functional area or team
C. Individuals with direct contact with software applications
D. Manager that sometimes acts as an end-user
E. Both B and D

B) Knowledge worker in charge of a functional area or team.

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What are some ways that today’s managers are affected by new IT trends?
A. The amount of money available for them to spend on IT has increased.
B. Consumers are changing and becoming more tech-savvy.
C. New software programs reduce productivity and efficiency.
D. Human interaction is no longer needed.
E. Both A and B

E) Both A & B
A: the amount of money available for them to spend on IT has Increased
B: Consumers are changing and becoming more tech savvy

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Which of the following is the reason why the use of IT and IS has increased dramatically in the last several years:
A. The increase in available processing power per dollar
B. The increase in the available storage capability per dollar
C. The decline in battery life
D. The increase in the network transmission costs
E. Both A and B

E) Both A&B
A: The increase in available processing power per dollar
B: The increase in available storage capability per dollar

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Which is NOT a good reason for managers to be involved with the management of information systems?
A. Almost every aspect of business operations involve IT.
B. Available new technology can serve the growing and changing needs of a business at many different levels.
C. All employees will come in contact with IT on a regular basis.
D. IT professionals do not make good CEOs and need to be managed.
E. To make sure that IT is used to support the business needs rather than having the business support IT needs.

Ans: D
D: IT professionals do make good CEO’s and need to be managed

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When the V.P. of marketing of the Grand Hotel is using his blackberry device to check emails while walking down the street, he is considered as:
A. A general manager
B. A functional manager
C. An end user
D. Both A and C
E. Both B and C

Ans: E (Both B&C)
B: A functional manager
C: an End user

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We have identified a number of IT trends of managerial interest. Which of the following is not one of them:
A. Increasing processing power of microchips
B. Increasing storage capacity
C. Increasing sophistication of end-user
D. Increasing ubiquity of network access
E. We have identified all of the above as IT trends of managerial interest

Ans: C
C: increasing sophistication of End-user

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Why is it important for business and functional managers to collaborate and form partnerships with IT professionals?
A. Managers must make sound decisions about IS with the aid of IT experts
B. Managers must ensure that IT professionals have people to work with
C. It is fun to work with IT people who know all about the new IT gadgets
D. It is not important since IT design is the sole responsibility of IT people
E. Managers must work with everybody in the organization

Ans: A
A: Managers must make sound decisions about IS with the aid of IT experts

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What are some ways today’s managers are affected by new IT trends?
A. The amount of money they have to spend on IT has increased
B. Consumers are changing and becoming less tech-savvy
C. New forms of entertainment created
D. New software programs reduce productivity and efficiency
E. Human interaction is no longer needed

Ans: A
A: the amount of money they have to spend on IT has increased

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The following are skills of a successful CIO except for:
A. Perpetually develop team/organization
B. Effectively manage change while in pursuit of maximum agility
C. Implementing IS to solve all business needs and issues
D. Raise the level of customer satisfaction
E. Matching technology to business need

Ans: C
C: Implementing IS to solve all business needs and issuues

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Why have we suggested that it is not enough for general or functional managers to hire good “IT people” and let them make information systems decisions?
A. Because software is increasingly easy to use
B. Because a truly “good IT person” does not exist
C. Because in general IT professionals have limited business training and knowledge
D. Because technology is increasingly complex
E. None of the above

Ans: C
C: because in general IT professionals have limited business training and knowledge

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Which of the statements below is related to Moore’s Law?
A. The costs of computer technology is continually declining.
B. The secondary storage capacity available per dollar doubles roughly every 24 months.
C. The speed of a network doubles roughly every 18 months.
D. The power available in new computer processors doubles roughly every 18 months.
E. The number of people that have access to the Internet will climb exponentially for the foreseeable future.

Ans: D
D: The power available in new computer processors 2x roughly every 18 months

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Which of the following typically statements is false?
A. Many modern automobiles have as much computing power as a personal computer.
B. At least a quarter of the world’s population has access to the Internet.
C. The power available in new computer processors has doubled roughly every 1-2 years since 1971.
D. The computational power available in an mainframe computer built in 1965 is expected to cost roughly a penny in less before the year2020.
E. As computer systems become more complex, they naturally become more difficult to use.

Ans: E
E: As computer systems become more complex, they naturally become more difficult to use.

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Which of the following statements demonstrates the ubiquitous nature of the Internet?
A. The average age of Internet users is increasing.
B. The Internet is available to almost everyone, everywhere.
C. The price of storing information on the Internet is decreasing rapidly.
D. The processing power of the computers on the Internet doubles every year or two.
E. The analog methods that information has been stored is being gradually replaced with digital methods.

Ans: B
B: The internet is available to almost everyone, everywhere

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Operational Level Employees

Managing the Knowledge of a department or a team

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Info Systems 6 strategic business objectives (ONCICS)

Operational Excellence
New products, services and business models
Customer and Supplier intimacy
Improved decision making
Competitive advantage
Survival

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Is a tech infastructure

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A whole Sociotechnical System

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Why do modern organizations build IT-enabled Information Systems?
A. To increase efficiency
B. To improve effectiveness
C. To comply with external requirements, such as regulations
D. All of the above
E. Only A and B

D: All of the above

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In class, we have defined Information Systems as socio-technical systems made up of four components. Such components are:
A. Technology, Process, Structure, People
B. Strategy, Culture, Information, Procedure
C. Input, Processing, Output, Feedback
D. Operators, Computers, Information, Feedback
E. Both A and B

A: Tech, Process, Structure and people

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The following is an example of an informal Information Systems
A. Facebook
B. Your university’s bursar system
C. Amazon.com’s billing system
D. Wal-Mart’s inventory system
E. The Internal Revenue Service income tax processing system

A. Facebook

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When discussing the fact that Information Systems exist in context, which of the following is not part of the organizational context of an Information System?
A. Firm’s strategy
B. Firm’s IT infrastructure
C. Firm’s culture
D. Firm’s external environment
E. Firm’s organizational structure

D: Firm’s External Environment

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First order change is the easiest to manage because:
A. Employees are typically trained when it occurs
B. Employees are typically on board and committed to it
C. The introduction on an IT innovation only impacts people
D. The introduction on an IT innovation only impacts structure
E. The introduction on an IT innovation only impacts process

E: the introduction on an IT innovaiton only impacts process

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Why do managers need to consider the context in which the organization is embedded when making an information systems decision? A. A genuine understanding of the people involved, their skills, interests, and motivations are necessary when designing and implementing a new information system. B. Every organization is unique and the type of information systems the firm needs depends on its unique characteristics C. The user resistance, incentive systems, and relationships within the information systems are crucial to information systems' success D. So that managers can stay abreast of current developments E. To identify best practices so that all companies in a given industry can work to become more identical to each other.

B: Every Organization is unique and the type of information systems the firm needs depends on its unique characteristics

The information systems and organizational changes which heavily involve the people, process, and technology components of the information systems is called: A. Robotics B. First-order change C. Second-order change D. Third-order change E. Fourth-order change

C: Second-order change

Which of the following is NOT defined as relating to Information Technology? A. Servers (webservers, fileservers, etc.) B. User equipment (PCs, cell phones, etc.) C. Telecommunication equipment (Routers, Switches, cables, etc.) D. People (Users, Managers, etc.) E. Software (Windows, Microsoft Office, etc.)

D: People (Users, Managers, etc.)

Which of the following is NOT one of the components of Information Systems? A. The collection of beliefs, expectations and values shared by the members of an organization B. The individuals or groups directly involved C. The organizational design, reporting, and relationships D. Both processing and telecommunications equipment E. Software used to manage data, information, and decision making.

A: The collection of beliefs, expectations and values shared by the members of an organization

“Systemic effects” refers to: A. The interdependence of the four components of information systems B. The achievement of the goals of information systems C. The effects of external environment on information systems implementation D. The effects of firm strategy on information systems success E. The effects of business output on business input

A: The interdependence of the 4 components of information systems

The information systems and organizational change which heavily involves all four components of the information systems is considered as: A. Automation B. First-order change C. Second-order change D. Third-order change E. Fourth-order change

D: Third-order change

We have defined Information Systems (IS) as socio-technical systems. What does the term “socio-technical” mean in this definition? A. That an IS is designed and built by people B. That an IS is enabled by IT C. That an IS has two subsystems, a social and technical one D. That an IS is generally built for the greater good of society E. That an IS requires that users be technically trained.

C: That an IS has two Subsystems, a social and technical one

13. A business process is: A. The series of steps that a firm performs in order to complete an economic activity B. The procedure manuals typically used in large organizations to train new hires C. The firm’s culture and its manifestations D. A methodology for streamlining business operations so as to achieve substantial performance improvements E. The way that information is handled within the company.

A: The series of steps that a firm performs in order to complete an economic activity

14. IT includes which of the following? A. Recorded data B. Software C. An organization’s structure D. Users E. Paper and pencil

B: Software

15. When designing an information system you must optimize the IS as a whole, not each individual component. This is because the components of an IS interact with one another. We have termed this phenomenon: A. Systemic effects B. Component interrelationship C. The architecture of the IS D. Mutual component dependency E. Enabler effects

A: The systemic Effects

16. A socio-technical system has the following fundamental components: A. Social Groups, Hardware, Software, and Technical Environment B. IT, Governance, Environment, and People C. Process, People, IT, and Structure D. IT, People, and Process E. IT, Process, and Social Groups

C: Process, People, IT and Structure

17. Various levels of organizational change can be brought about by the introduction of new IT. They include: A. Intermediate B. Integrate C. Input D. Interface E. Transform

B: Integrate

18. First-order change includes the following components: A. Social Groups, Hardware, Software, and Technical Environment B. IT, Governance, Environment, and People C. Process, People, IT, and Structure D. IT and Process E. IT, Process, Social Groups, Business Process

D: IT and Process

19. Which of the following is not part of the organizational context of an Information System? A. Firm strategy B. Process C. Firm culture D. External environment E. Legal issues

B: Process

20. An Information System consists of the following components: IT, Process, ________, and Structure; these four components are then grouped into two subsystems; technical and ¬¬________. A. External environment, philosophical B. People, organizational context C. People, social D. Managers, strategy E. Data, informational

C: People & Social

21. Which of these definitions best describes hardware? A. A series of statements or instructions to the computer B. The contents of a computer’s memory C. The physical components of your computer system. D. Network routing tables E. Software loaded on a computer’s hard drive.

C: The physical components of your computer system

22. The term interface is used to represent: A. The source code for a software application. B. The part of a software application that a user interacts with. C. The information processing logic of a software application. D. The separation between the software and the user. E. The environment that a computer operates in.

B: The part of a software application that a user interacts with

23. A third-order change includes which of the following components: A. Process and IT B. IT, Structure, and People C. Process, People, IT, and Structure D. IT, People, Process, and Environment E. IT and People

C: Process, People, IT and Structure

24. When second-order change occurs, only the manner in which the process is performed changes, making it relatively easy to envision, justify, and manage. (T/F)

False

28. The organizational structure component includes the organization’s culture. (T/F)

True

35. Provide some examples of informal Information Systems /3

Answer: Facebook, Second Life, MySpace, etc

43. Please draw the socio-technical system diagram to show the components of information systems and the interaction among the components, and define a “third-order” information systems and organizational change?

A third-order change is the change involves technology, structure, people and process. It starts with the interaction between structure and technology when the there is a change in the way the organization selects, uses and manages technology. The interaction between the organizational structure and the people results in a change in the reporting and authority structure of the organization. The interaction between the organizational structure and process results in a new set of tasks or a new way to complete the tasks.

44. Define “information systems” and provide an example of an informal information system

Information Systems are formal, socio-technical, organizational systems designed to collect, process, store, and distribute information. Facebook and MySpace are informal information systems.

Formal Systems are:

Companies Supply Chain systems

The process component checks what?

The inventory and seeing quality/delivery

1sr Degree Change: Automate /2

1. Techincal System (Tech-Process) 2. When an IT innovaiton is introduced that modifies an exisiting process

Information Technology

Hardware, Software and telecommunication equipment

Systemic Effects

A change in one component affecting all other components of a system

The use of IT and IS has increased dramatically in the last several years for all of the following reasons: increase in processing power and storage capacity, decline in cost, shortened battery life, and steadily increasing storage cost. (T/F)

False

The rapid proliferation of easy-to-use computing devices has resulted in more digitization – the process by which content and processes become expressed and performed in digital form. (T/F)

True

General Managers are never end users.

False

The CIO must have a broad understanding of how the company is positioned to execute its strategy (T/F)

True

Functional managers are often end users of IT systems (T/F)

True

6. The CIO should only be responsible about the IT department and IT professionals. (T/F)

False

IT is becoming accessible to more and more people (T/F)

True

When second-order change occurs, only the manner in which the process is performed changes, making it relatively easy to envision, justify, and manage. (T/F)

False

Among the positive effects of an information system, we can include employee empowerment and the widening scope of their responsibility. (T/F)

True

Business Architecture Pyramid /3

1. Top Layer (Strategic Layer) 2. Middle Layer (Managerial Layer) 3. Bottom Layer (Operations Layer)

Which of the following has been a negative aspect of reengineering? A. Low costs associated with purchase of integrated technology structure B. Lengthy adoption by all employees C. Significant company downsizing and layoffs D. Easy communication across all functions of a business E. Improved organizational responsiveness

Ans: C Significant company downsizing and layoffs

2. Which of the following is correct regarding the characteristics of decision making at the executive level of an organization? A. It is concerned with high-level, long-term decisions B. It is highly unstructured and often ad hoc C. The objective is to predict future developments by evaluating trends D. It is often supported by Executive Information Systems (EIS) E. All of the above

Ans: E All of the above

3. We have defined “a system designed for the long-range planning and decision-making needs of senior managers as” A. A TPS B. A functional system C. An EIS D. A DSS E. None of the above

Ans: C An EIS

4. We have defined “a system mainly concerned with automating recurring activities and structuring day-to-day activities to ensure that they are performed with speed and accuracy”: A. A TPS B. A functional system C. An EIS D. A DSS E. None of the above

Ans: A A TPS

The book identifies different perspectives used to categorize organizational information systems and technologies, which include all of the following EXCEPT: A. Hierarchical perspective B. Transactional perspective C. Functional perspective D. Process perspective E. None of the above

Ans: B Transactional Perspective

6. Which of the following are not one of the levels of an organization according to the hierarchical perspective? A. Strategic B. Transactional C. Managerial D. Operational E. None of the above

Ans: B Transactional

7. The notion of Business Process Reengineering (BPR) to refers to: A. A large, integrated software application designed to integrate old legacy systems B. A business process enacted to create a data warehouse C. The equivalent of paving the cow-paths D. The fundamental rethinking and radical redesign of a firm’s existing business processes E. The way a firm does business

Ans: D The fundamental rethinking and radical redesign of a firm's existing business processes

Atomicity is best associated with which of the following organizational levels? A. Strategic B. Transactional C. Managerial D. Operational E. None of the above

Ans: D Operational

9. Transaction logs are best associated with which of the following concepts? A. Atomicity B. Consistency C. Isolation D. Durability E. Exegency

Ans: D Durability

10. In manufacturing, which level of management is generally concerned with optimizing plant operations (e.g., inventory management, production schedules, labor utilization, etc.) A. Managerial Level B. Supervisory Level C. Executive Level D. Transaction Processing E. Strategic

Ans: A Managerial Level

11. Which level of an organization has a long-range focus? A. Managerial Level B. Supervisory Level C. Executive Level D. Transaction Processing E. Strategic

Ans: C Executive level

12. Which type of information system uses highly aggregated data and scenario analyses? A. Management Information Systems B. Transaction Processing Systems C. Executive Information Systems D. Decision Support Systems E. Supply Chain Integration Systems

Ans: C Executive Information Systems

13. Which type of the following is not typically categorized as one of the five primary organizational functions? A. Marketing B. Environmental Protection C. Human Resources D. Finance E. Accounting

Ans: B Environmental Proteection

14. Which type of perspective is focused on breaking down organizational silos and optimizing efficiency among all organizational levels and activities? A. Organizational B. Functional C. Managerial D. Process E. Profit

Ans: D Process

15. Enterprise systems are built around which concept? A. Atomization B. Durability C. Consistency D. Isolation E. Integration

Ans: E Integration

16. Knowledge Management involves all except which of the following with regard to knowledge EXCEPT which one? A. Creation B. Codification C. Gathering D. Disseminating E. Using

Ans: E Using

17. Which of the following is not a characteristic of a data warehouse? A. Large size B. Large scope C. Uses a single input source D. Enables data integration E. Supports analytics

Ans: C uses a single input source

18. A user-driven tool used to selectively extract and view data from analytical databases is called what? A. OLAP B. Data Mining C. Transaction Processing System D. CRM E. SOA

Ans: A OLAP

1. Integration helps a company decrease redundancy and inefficiency. (T/F)

True

2. Enterprise systems are rarely modular in nature. That is, all organization functionalities must be installed simultaneously in order to be effective. (T/F)

False

3. Knowledge management involves creating, codifying, gathering, and disseminating knowledge within an organization, in a way similar to managing purchased assets (such as land, money, etc.) (T/F)

True

4. Business Intelligence has to do with the ability of a particular manager with regard to managing his assigned business responsibilities. (T/F)

False

5. A data warehouse is a subset of a data mart. (T/F)

False

Decision Support System (DSS): /1

IS tht typically support the Managerial Level

Transaction Processing systems help what level?

Operational Level

Executive Info Systems (EIS) Help what level? /1

Executive level

Process Focused

A way of organizing work that centres on the steps necessary to create value for customers

Business integration means

Link between business activities

System integration means

Link between systems and databases

Limits of a CRM application /2

1. CRM is Firm Centric 2. CRM has limited predictive ability

A company is looking for a person with a business degree, a strong background in finance and leadership experience. What is the company most likely looking for? A. A developer B. A functional manager C. A general manager D. A systems architect

Ans: B A Functional Manager

According to Moore's law, if the current maximum number of transistors in a microchip is 10,000, in a year or two the number will be about: A. 10,000 B. 100,000 C. 20,000 D. 5,000

Ans: C 20,000

3. Given the following job brief: 'We are looking for an experienced IT professional to build and implement functional programs. You need the ability to focus, and prior knowledge with the Python and Java programming languages.' Do you believe it is appropriate for recruiting a project manager? A. No, it is missing one of the most important competencies: architecture experience B. No, it is missing one of the most important competencies: database management C. No, it is missing one of the most important competencies: team leadership D. Yes, it covers all the important competencies required by this job role

Ans: C no, it is missing one of the most important competencies; Team Leadership

4. Given the following job brief: 'We are looking for an experienced IT professional who will oversee and lead the IT function. You will also provide strategic guidance to the executive team in order to help our company to use IT to maximize value creation.' What position is it most likely advertising? A. Chief Information Officer (CIO) B. Network administrator C. Project manager D. Strategy administrator

Ans: A CIO

5. Java and Python are common programming languages used by organizations. At a party, you meet a lady who works at Exxon. She tells that she writes software using Java. What is her job role? A. Chief Information Officer (CIO) B. Developer C. Network administrator D. Project manager

Ans: B Developer

6. Marc Andreessen recently claimed that 'software programs the world'. What did he mean? 1. He meant that Machine Learning and IoT are critical for business success 2. He meant that software is now the primary driver of business success 3. He meant that the IT is pervasive in the world. As a consequence if you know programming you will have a job guaranteed 4. He meant that the IT is pervasive in the world. As a consequence machines will take over programmers' jobs

Ans: 2 he meant t software is now the primary driver of business success

7. One of your friends argues that you only need technical ability to get a job in IS. Is he right or wrong? 1. Right. IS jobs are mostly about technical skills. 2. Wrong! Companies like people with better social abilities, and technical skills don't even matter. 3. Wrong! IT Consulting is a huge industry and you need soft skills like teamwork to be successful 4. Wrong! You also need to have a the right IT to match your skills.

Ans: 3 Wrong! IT consulting is a huge industry and you need soft skills like teamwork to be successful.

8. One of your friends who is enrolled in the college of business tells you: 'it's not important for me to understand IT and information systems.' What evidence could you use to convince him that he is wrong? 1. The top 5 publicly traded companies are all energy companies, because the world's natural resources are scarce 2. The top 5 publicly traded companies are all technology companies, because everyone now has access to the Internet 3. The top 5 publicly traded companies are all technology companies, because everyone wants an iPhone 4. The top 5 publicly traded companies are all technology companies, because software is now a key driver of business success

Ans: 4 The top 5 publically traded companies are all tech companies, because software is now a key driver of business success

9. The observation that the number of transistors that can be etched on an integrated circuit doubles every one to two years is known as: 1. Computer law 2. Digitization law 3. Intel law 4. Moore's law

Ans: 4 Moore's Law

10. The process of encoding into bits an analog signal is called: 1. Bitization 2. Computerization 3. Digitization 4. Electronization

ans: 3 Digitization

11. What does the following definition refer to: 'a knowledge worker in charge of an entire organization or business unit'? 1. A developer 2. A functional manager 3. A general manager 4. A systems architect

Ans: 3 A General Manager

12. What is the distinguishing characteristic of technical staff in a typical IT function? 1. They spend much of their day-to-day activities performing data entry and fixing equipment 2. They spend much of their day-to-day activities working for consulting firms such Accenture or Deloitte 3. They spend much of their day-to-day activities working with clients (e.g., gathering system requirements) and organizing team activities (e.g., managing a project) 4. They spend much of their day-to-day activities working with specific technologies (e.g., database, programming language)

Ans: 4 They spend much of their day-to-day activities working with specific technologies

13. Which of the following definitions describes the term 'digital'? 1. The discrete representation of signals and data 2. The equipment and components that manipulate analog signals 3. The equipment and components that manipulate digital signals 4. The process of encoding signals into bits

Ans: A The discrete representation of signals and data

14. Which of the following definitions describes the term 'digitization'? 1. The discrete representation of signals and data 2. The equipment and components that manipulate analog signals 3. The equipment and components that manipulate digital signals 4. The process of encoding signals into bits

Ans: 4 The process of encoding signals into bits

15. Which of the following describes the role of analysts in an organization? 1. Developing frameworks with strong technical background 2. Getting better understanding of a subject area through gathering and examining information 3. Having ultimate responsibility for the successful completion of a project 4. Keeping systems well maintained

Ans: 2 Getting better understanding of asubject area through gathering and examining information

16. Which of the following increased in recent years? 1. Cost of computing power 2. Cost of storage 3. Difficulty of using computers 4. Processing power of microprocessors

Ans: 4 Processing power of Microprocessors

17. Which of the following is an example of a managerial staff position in the IT function 1. Analyst 2. Database architect 3. Developer 4. Network administrator

Ans : 1 Analyst

18. Which of the following is an example of digitization? 1. Painting an oil on canvass picture of the sunset over the ocean 2. Scanning your driver's license to email it to your parents 3. Taking notes in class using a paper notepad 4. Using a tape cassette to record a poem for your loved one

2Ans: 2 Scanning your driver's license to email it to your parents

19. Which of the following is NOT a consequence of Moore's law? 1. Computers becoming easier to use 2. Decrease in cost of computational power 3. Digitalization of music players 4. Pervasiveness of computing devices in people's daily lives

Ans: 3 Digitalization of music players

20. Which of the following is the best descriptions of the CIO position? 1. An IT professional in charge of a team of developers 2. An IT professional responsible for leading the IT function 3. An IT professional responsible for the completion of a project 4. An IT professional who consults for many organizations within the same business sector (e.g., transportation)

Ans: 2 An IT professional responsible for leading the IT function

21. Which of the following trends is due to Moore's law? 1. Anything that can go wrong will go wrong. 2. The number of transistors on an integrated circuit doubles every one or two years. 3. The price of an iPhone increases slightly every in one or two years. 4. The storage capability of a magnetic disk drive would double every one or two years

Ans: 2

22. Which of these statements is true about the current state of information technology? 1. IT is more affordable than ever before. 2. IT is only important for software companies 3. IT is used exclusively by technicians in organizations. 4. Non-profit organizations are not using IT just yet.

Ans:1 IT is more affordable than ever before

23. Which one of the following positions identifies the IT professional with strong technical skills who is in charge of developing the overall framework for the development of a database? 1. Database administrator 2. Database architect 3. Database consultant 4. Database manager

Ans: Database architeect

24. You own a company and you realize that your firm has very weak IT strategy. Who should you replace? 1. Chief Information Officer (CIO) 2. Network administrator 3. Project manager 4. Strategy administrator

Ans: 1 CIP

25. Your firm is developing a new customer database. You have assembled a team with: a database architect, three developers, two business analyst and a system analyst. You should add one more person from the following list. Who would you select? 1. Database administrator 2. Information systems manager 3. Network administrator 4. Project manager

Ans: 4 Project Manager

1. Apple introduced Face ID in 2017, a facial recognition feature that generates a 3D depth digital map of the iPhone owner’s face. The Face ID replaces the Touch ID fingerprint sensor and is used to unlock the iPhone. In this case, which kind of change it produced? 1. First-order change 2. Informate 3. Second-order change 4. Third-order change

Ans: 1 First-order change

2. Following the news of a recent cyber attack, your company has introduced new software to protect the employees. Following the announcement, a massive training campaign has started. Which level of organizational change do you believe was produced? 1. First-order change 2. Informate 3. Second-order change 4. Third-order change

Ans: 3 Second-order change

3. In the context of airport operations, which of the following is an example of the people element of a modern information system? 1. Airline check-in procedures 2. Airport gate agents 3. Check-in kiosks that print boarding passes 4. The reporting relationships between security agents and supervisors

Ans: 2 Airport gate agents

4. In the context of airport operations, which of the following is an example of the process element of a modern information system? 1. Airline check-in procedures 2. Airport gate agents 3. Check-in kiosks that print boarding passes 4. The reporting relationships between security agents and supervisors

Ans: 3 Check -in kiosks tha tprint boarding passes

6. Information systems were born when digital computers entered organizations during the postwar boom. 1. True 2. False

Ans: 2 False

7. Organization design, report and relationships within an information system are examples of which component? 1. People 2. Structure 3. Structure 4. Technology

Ans: 3 Structure

8. The external environment has no impact on the design of an IS. 1. True 2. False

False

9. The new system that your company introduced was amazing. Finally, everybody had access exactly to the information she needed. However, the pursuit of a flawed strategy, lead the company to fail. While the firm went bankrupt, do you believe the IS was a success? 1. No, because the firm failed anyway 2. No, because the firm wasted resources 3. Yes, because apparently the system beat the intended goals

Ans: 3

10. The organizational changes which heavily involve the people, process, and technology components of the information systems is called: 1. Automation 2. First-order change 3. Second-order change 4. Third-order change

Ans: 3 Second-order change

11. There can be discrepancies between official business process and the informal steps employees take to complete a business activity 1. True 2. False

True

12. There is only one way to perform a business process. 1. True 2. False

False

13. We consider information systems as sociotechnical systems to: 1. Account for the interplay of IS components in determining IS outcomes 2. Account for the negative outcomes of IT innovation 3. Evaluate the impact of new technologies on the external environment 4. Extract value from IT investments

Ans: 1 Account for the interplay of IS components in determining IS outcomes

14. We have defined Information Systems as sociotechnical systems made up of four components. Such components are: 1. Data, process, technology, people 2. Decision, management, transactions, data 3. Information technology, process, structure, people 4. Strategy, culture, information, procedures

Ans: 3 Information tech, process, structure and people

15. What did Bob Lewis mean with his famous phrase: 'Every piece of software is an opinion'? 1. He meant that project managers must ensure that developers have the right opinions 2. He meant that software design depends on choices made by developers 3. He meant that software developers sometimes create software bugs that make the system malfunction 4. He meant that software is like free speech, constitutionally protected in modern democracies

Ans: 2

16. What does the term 'systemic effect' mean? 1. The achievement of the goals of the information system 2. The effects of external environment on the implementation of the information system 3. The effects of firm strategy on information system's success 4. The interdependence of the four components of the information system

4. The interdependence of the four components of the info system

17. What is a 'business process'? 1. A methodology for streamlining business activities to achieve substantial performance improvements 2. The procedure manuals describing in detail the business activities 3. The series of steps necessary to complete a business activity 4. The way that information is handled within the company

Ans: 3 Series of steps necessary to complete a busineess activity

18. When a second-order change occurs, only the manner in which the process is performed changes making it relatively easy to envision, justify, and manage. 1. True 2. False

Ans: False

19. When an IT innovation is introduced, what happens when this generates a first-order change? 1. The IT modifies how an existing process is performed 2. The IT modifies how people perform a process 3. The people change the way they performed a process 4. The structure is modified generating a change in the processes

Ans: 1 The IT modifies how an existing process is performed

20. When an IT innovation is introduced, what happens when this generates a second-order change? 1. The IT modifies how an existing process is performed by affecting the individuals who perform it 2. The IT modifies the organizational structure 3. The people change the way they performed a process 4. The structure is modified generating a change in the processes

Ans: 1 The IT modifies how an existing process is performed by affecting the individuals who perform it

22. Which of the following is a level of organizational change that can be generated by the introduction of new IT 1. Evaluate 2. Informate 3. Interface 4. Intermediate

Ans: 2 Informate

23. Which of the following is an example of an informal information systems: 1. Amazon.com's billing system 2. Tinder at school 3. Wal-Mart's inventory system 4. Your company’s accounting system

Ans: 2 Tinder at school

24. Which of the following is NOT an example of the process element of an information system 1. A laptop used by a sales agent to quote prices to a client 2. A tablet used to take restaurant orders at the table 3. The revenue management software that airlines use to change ticket prices 4. The security process using body scanners at modern airports

Ans: 4 The security process using body scanners at modern airports

25. Which of the following managerial actions appears DOUBTFUL when seeking information system success? 1. Adopt the most innovative and cutting-edge Information Technology and let the IS adapt 2. Consider the implicit or explicit rules that govern the relationships between the people involved in the IS 3. Develop a genuine understanding of the people involved, such as their skills and motivation 4. Observe the implicit or explicit rules that govern relationships between the people involved in the IS

Ans 1

26. Which of the following statements is true? 1. IS and IT are the same concepts 2. IS is a component of the IT 3. IT is a component of the IS 4. IT is a use of the IS

Ans: 1 IS and IT are the same concepts

27. Why is an information system a system? 1. Because it has four interrelated components 2. Because it has systemic effects 3. Because it is a system that processes information 4. Because it uses information technology

Ans: 1 Because it has 4 interrelated components

28. Why is it important to realize that: 'Every piece of software is an opinion'? 1. Because in business organizations a firm can be liable in court for software that does not operate correctly 2. Because in business organizations organizational structures determine the quality of software design 3. Because in business organizations software design choices will both enable and constraint business processes 4. Because in business organizations the political landscape has a strong effect on performance

Ans: 3 Because in business orgs software design choices will both enable and constraint business processes

29. You are a business consultant troubleshooting a failed information system. You discover that employees were not trained after the system implementation. Which component is causing the failure? 1. People 2. Process 3. Structure 4. Technology

Ans: 1 People

30. You are a business consultant troubleshooting a failed information system. You discover that employees face negative incentives to using the system. Which component is causing the failure? 1. People 2. Process 3. Structure 4. Technology

Ans: 3 Structure

1. A NoSQL database adheres to the relation model. 1. True 2. False

False

2. Author Geoffrey Moore recently commented that 'Without big data analytics, companies are blind and deaf, wandering out onto the Web like deer on a freeway.' To which category of analytics was he referring in this quote? 1. Descriptive analytics 2. Predictive analytics 3. Prescriptive analytics 4. All of them

Ans: 4

3. Batch processing is a vestige of the past and is increasingly abandoned. 1. True 2. False

False

4. BitTorrent is a software that enables data and file sharing on the Internet directly among users. Which of the following best describes its architecture? 1. Centralized 2. Client-server 3. Distributed 4. Peer-to-peer

Ans: 4 Peer-to-Peer

5. Dropbox.com is a cloud file hosting service providing storage and file synchronization through a specific software. On which architecture is it based? 1. Centralized 2. Client-server 3. Distributed 4. Peer-to-peer

Ans: 2 Client-server

6. In a recent board meeting the CFO remarked the necessity to 'attack' on capital expenditures (CAPEX) favoring more variable cost structures. What could the CIO do to support this transition? 1. To accelerate the planned investments in the IT infrastructure 2. To migrate part of the infrastructure to the cloud 3. To migrate to a NoSQL architecture 4. To reduce the non-local IT staff

Ans: 2 To mitigate part of the infastructure into the cloud

7. In a recent book MIT's professors McAfee and Brynjolfsson referred to humans as 'walking data generators.' Which trend is most likely responsible for this observation? 1. Computing power in constantly increasing 2. Life is increasingly computer mediated 3. Ubiquitous network access 4. Ubiquitous things access

Ans: 2 Life is increasingly computer mediated

8. In a recent brief the CIO announced the decision to adopt a new ERP system embedding industry's best practices. What did it mean when he referred to 'best practices'? 1. That best-in-class solutions are integrated to provide optimal performance 2. That industry's optimal techniques, activities and processes are identified and codified in the software 3. That the best software applications are integrated in the new ERP 4. That the coders made the greatest effort to improve the efficiency of the ERP

Ans: 2

9. In a recent conversation with your CIO she evoked the need to adopt, for certain operations, a document-oriented database with dynamic schema. To which category of DMBS was she referring? 1. MySQL databases 2. NoSQL databases 3. Relational databases 4. SQL databases

Ans: 2 NoSQL databases

10. In the client-server model: 1. A single machine process everything and the other stores the data 2. Two or more machine runs the database and two or more process the data 3. Two or more machines process the same information 4. Two or more machines share the load of executing the instructions in a software application

Ans: 4 2+ machines share the load of executing the instructions in a software applicaiton

11. Online transaction processing (OLTP) systems are designed to provide real-time or near real-time results 1. True 2. False

True

13. We identified four main eras of data processing in business, what characterizes the 'big data era'? 1. The use of new technologies and management practices to leverage the increasing amounts of collected data 2. The use of transactions data for decision support 3. Transactions were batched and processed by a mainframe as they occurred 4. Transactions were stored in large mainframe databases called 'batch'

Ans: 1 The use of new tech and management pracftices to leverage the increasing amounts of collected data

14. We identified four main eras of data processing in business, what characterizes the 'business intelligence era'? 1. The use of new technologies and management practices to leverage the increasing amounts of collected data 2. The use of transactions data for decision support 3. Transactions were batched and processed by a mainframe as they occurred 4. Transactions were stored in large mainframe databases called 'batch'

Ans: 2 The use of transactions data for decision support

15. We identified four main eras of data processing in business, what characterizes the 'transaction era'? 1. The use of new technologies and management practices to leverage the increasing amounts of collected data 2. The use of transactions data for decision support 3. Transactions were batched and processed by a mainframe at periodic intervals 4. Transactions were processed as they occurred

Ans: 4 Transactions were processed as they occured

16. Werner Vogels, CTO of Amazon.com, commented on the capabilities of current databases that 'Data inconsistency in large-scale reliable distributed systems has to be tolerated.' To which aspect of modern data management was he referring? 1. That database need to implement sophisticated locking mechanisms 2. That in distributed database systems there is no choice but to trade-off ACID properties 3. That once a transaction is complete, then its data need to be consistent 4. That SQL databases trade-off ACID properties

Ans: 2 That in distributed database systems there is no choice but to trade-off ACID properties

17. What does the term 'business analytics' mean? 1. The activities performed by business analysts 2. The examination of business data in an effort to reveal useful insight for better decision making 3. The use of advanced data processing techniques on business data 4. The use of computers to explore large pools of data

Ans: 2 The examination of business data in effort to reveal useful insight for better decision making

18. What is the focus of 'descriptive analytics'? 1. To better understand what has occurred 2. To better understand what should occur 3. To better understand what will occur 4. To guide managerial decisions

Ans: 1 To better understand what HAS occured

19. What is the focus of 'predictive analytics'? 1. To better understand what has occurred 2. To better understand what should occur 3. To better understand what will occur 4. To guide managerial decisions

Ans: 3 To better understand what will occur

20. Which among these trends was the catalyst for the current attention to analytics? 1. Analytics becoming more important 2. Declining costs of computing power 3. Declining storage costs 4. Proliferation of data generated by sensors, machines and humans

Ans: 4 Proliferation of data generated by sensors machines and humans

21. Which are the three dimensions in trade-off considered by the CAP theorem? 1. Certain, available, and processed 2. Coherence, access, and portion 3. Compliance, analysis, and processing 4. Consistency, availability, and partition

Ans: 4 Consistency, availability and partition

22. Which are the three layers of software applications? 1. Data access, business, application 2. Data management, application, presentation or user interface 3. Data, logic, presentation 4. Physical, logical, application or business

Ans: 2 Data management, application, presentation or user interface

23. Which kind of analytics are typically present in reports and visualizations through executive dashboards, OLAP tools, or scorecards? 1. Big data analytics 2. Descriptive analytics 3. Predictive analytics 4. Prescriptive analytics

Ans: 2 Descriptive analytics

24. Which kind of analytics consists of optimization algorithms that seek to identify targets to guide decisions or monitor current operations? 1. Big data analytics 2. Descriptive analytics 3. Predictive analytics 4. Prescriptive analytics

Ans: 4 Prescriptive analytics

25. Which kind of analytics make use of statistical modeling and machine learning algorithms? 1. Big data analytics 2. Descriptive analytics 3. Predictive analytics 4. Prescriptive analytics

Ans: 3 Predictive analytics

26. Which of the following best describes the cloud delivery model of Amazon Web Services (AWS)? 1. Infrastructure as a service (IaaS) 2. Packaged software 3. Platform as a service (PaaS) 4. Software as a service (SaaS)

Ans: 1 IaaS

27. Which of the following is an example of predictive analytics? 1. The election result projections using exit polls data 2. The election results 3. The geographical distribution of voters 4. The statistics on the number of voters

Ans: 1 The election result projections using exit polls data

28. Which of the following is an example of prescriptive analytics? 1. The forecasts on your competitors' prices 2. The new price you recommend to practice 3. The pricing recommendation produced by an airline's revenue management system 4. The statistics on the historical prices

Ans: 3 The pricing recommendation produced by an airlines revenue management system

29. Which sofware layers are most likely executed on a personal computer? 1. Application, operation, and virtualization 2. Only presentation 3. Presentation and applicaiton logic 4. Presentation, application logic, and data management

Ans: 4 Presentation, application logic and data management

Test 1 info systems Flashcards

(178 cards)