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Flashcards in TL Skills Deck (21)
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1

Observing is simply seeing...

another person without distorting or judging

2

Observing involves consciously receiving information about another person from___________ ________ ____________

all visible sources

3

Observers need to be______________. As this skill is a prerequisite for suspending______________

Objective
own frame of reference

4

Suspending frame of reference is recognizing that others ______ is not the same as one's own __________.

reality/reality

5

The skill of suspending frame of reference simply put is inner strength for ________ _________ of ___________ that impact your own feelings judgements based on personal belief systems and premature advice

self control of emotions

6

The skill of a leader to temporarily suspend his frame of reference is perhaps the most critical important of all skills because

Credibility and effectiveness can solely at times rests solely on the performance of the skill

7

A person's frame of reference is made up of(11)

Beliefs, assumptions, values, feelings, judgments, emotions, advice, moods, thoughts, perceptions and stress level at a given moment

8

Suspending which is based on the fax of accurate observation is the foundation of(6)

Patience, gentleness, kindness, respect and effectiveness in leadership counseling and communication situations

9

Practicing the skill of being assertive means sending part of a persons _________ ________ __________ to other in a ____ _________. Letting them know your own(7).....

frame of reference
respectful manner
Feelings, ideas, opinions, reactions, believes, judgments or point of view

10

Assertiveness involves _______ _____ _______about yourself to other in a patient kind and understanding manner.

speaking the truth

11

Self control involves self discipline..A person is disciplined if he/she makes.....

whatever sacrifice to achieve a goal

12

Confrontation is telling people...

the truth about unacceptable behaviour.

13

Assertiveness is mainly concerned with presenting yourself ______ and ______ in tight situations.

honestly and realistically.

14

Confrontational communication is focused on other peoples _______ ________ or _______ and the need for them to change to be more effective with there______ ______ ______ _______

problem behaviour or attitudes
Supervisors, and their jobs, and their own lives, with others

15

Confronting someone on their behaviour requires a certain amount of ________ before the others will receive feedback in a positive manner. The right to confront must be_______

trust
Earned

16

average person can process ____ negative confrontational statement if it is prefaced by _____positive .

1/4
4 to 1 law

17

Challenging is a skill especially reserved for encouraging people to look at unused opportunities or ______ _____ thus stimulating them to take ________ __________.

personal strengths
positive change

18

The skill of challenging focuses more on the_________ and it is_________ _________

Positive
Less risky

19

Observing The observer and

The world of another person

20

Women notice_____________ more keenly than men

Nonverbal cues

21

Selection of information influenced by perceiver could include their

Belief system, values and life experience that may cause a perceptual difference