TUM CERT EXAM

Question 1

Should any injury or accident occur the first step is to:
A. Notify the authorities
B.  Get witnesses testimony
C. Contact WH insurance
D. Administer first aid if possible

Answer 1

D. Administer first aid if possible

Question 2

Which of the following is important when trying to achieve a 20 minute table turn?
A.do not drink orders first
B. Pre-bus
C. Greet every customer
D. All are important

Answer 2

D. All are important

Question 3

The red Star certification process ensures:
A. All associates are cross trained
B. All associates have a red star pinned to their uniform
C. Basic proficiencies are learned
D. All associates work as a trainee for their first three days

Answer 3

C. Basic proficiencies are learned

Question 4

Which of the following topics can you ask about in an interview?

a. Sexual orientation
b. Previous workers’ compensation claims
c. Other family working at Waffle House
d. Military discharge

Answer 4

c. Other family working at Waffle House

Question 5

What is the minimum production speed required for Blue Star Certification?

a. $100/hour alone and $225/hour with backup
b. Cooking 16 orders per hour
c. $150/hour alone and $200/hour with backup
d. Cooking 25 orders per hour

Answer 5

c. $150/hour alone and $200/hour with backup

Question 6

Which of the following is a long-term consequence of being short staffed?

a. It’s easier to write the schedule
b. Higher Customer volume
c. Poor Customer service due to limited staff
d. Lower food cost

Answer 6

c. Poor Customer service due to limited staff

Question 7

The Unit Manager must Home Run Recruit:

a. When they are 2 Associates short
b. When they are 1 Associate short
c. When they are fully staffed
d. All of the above

Answer 7

d. All of the above

Question 8

The Red Star certification process ensures that:

a. All Associates are cross trained
b. Menu test is 100%
c. Basic proficiencies are learned
d. All Associates have been through Orientation

Answer 8

c. Basic proficiencies are learned

Question 9

In order to receive a Banking Bonus, you must:

a. Have 24 of 30 bank deposits per OP made on time
b. Have 23 of 28 bank deposits per OP made on time
c. Have all 28 bank deposits per OP made on time
d. Have 24 of 28 bank deposits per OP made on time

Answer 9

d. Have 24 of 28 bank deposits per OP made on time

Question 10

What is the required minimum internal temperature for Waffle House pork chops?

a. 145⁰F for 15 seconds
b. 135⁰F for 25 seconds
c. 155⁰F for 15 seconds
d. 165⁰ for 15 seconds

Answer 10

c. 155⁰F for 15 seconds

Question 11

An example of cross contamination is when contaminated water comes into contact with
potable water (like a running water hose nozzle submersed into a sink of dirty dish water).

Answer 11

FALSE

Question 12

) When calling the mark for cheese grits, you would say “grits covered.”

Answer 12

FALSE

Question 13

The 10% To-Go service charge is added after the Guest Check total is taxed.

Answer 13

TRUE

Question 14

Chili is served with 2 packets of crackers for a regular bowl and 3 packets for a large bowl.

Answer 14

FALSE

Question 15

Your attitude is the single most observed thing about you

Answer 15

TRUE

Question 16

Which of the following is a benefit of expediting?

a. Higher food cost
b. Customers can hear if their order is accurately placed
c. Makes Hourly Associates’ jobs easier
d. Limits communication between Salespeople and Grill Operators

Answer 16

c. Makes Hourly Associates’ jobs easier

Question 17

If an Associate is injured, the Workers’ Compensation department should be notified:

a. Immediately
b. By the injured Associate
c. Within 24 hours
d. After the Associate has been seen by a doctor

Answer 17

c. Within 24 hours

Question 18

Associates are paid ___________________________ when attending Unit meetings.

a. Regular pay
b. Minimum wage
c. Time and a half
d. Overtime

Answer 18

b. Minimum wage

Question 19

The PRC should be conducted:

a. Weekly on Sunday
b. Prior to the holidays
c. Prior to special events
d. All of the above

Answer 19

d. All of the above

Question 20

Which of the following is one of the six critical behaviors on the Behavioral Checklist section
of the Red Star certification form?
a. Properly cooking meats to the correct temperatures
b. Knowing the 11 Critical Systems
c. Follow up on Customers
d. Counting down the change drawer correctly

Answer 20

c. Follow up on Customers

Question 21

If a Customer walks out without paying for their meal, chase after them and demand
payment.

Answer 21

False

Question 22

When expediting, always take the blame when something goes wrong.

Answer 22

True

Question 23

With proper portion control, each tomato should yield 6 slices.

Answer 23

True

Question 24

If the Manager Trainee falls behind on assignments, it’s okay to let them complete their
manual at home.

Answer 24

False

Question 25

All Rock Star Grill Operators must be able to cook the Waffle House Way.

Answer 25

True

Question 26

Which of the following are automatic “no hires” from the top of the “It Takes Two” Hiring Guide? a. Lack of reliable references b. No restaurant experience c. Application incomplete/not signed d. Lives outside of 15 miles from home unit

Answer 26

c. Application incomplete/not signed

Question 27

Written warnings: a. Provide documentation b. Are given if verbal warnings do not change behavior c. Are final attempts to modify undesirable behavior d. All of the above

Answer 27

d. All of the above

Question 28

In order to be eligible to attend WHU, a Manager Trainee must: a. Complete their MTS Manual b. Be ServSafe certified prior to attending WHU c. Be a Rock Star status Grill Operator d. Be willing to relocate

Answer 28

a. Complete their MTS Manual

Question 29

The “A” in the HEART steps of service recovery stands for: a. Analyze the situation b. Ask questions c. Acknowledge who messed up d. Apologize for the inconvenience or problem

Answer 29

d. Apologize for the inconvenience or problem

Question 30

Which of the following is Rule 1? a. See reality and take action b. Show up c. Build strong relationships d. It’s all about the Customers and Associates

Answer 30

b. Show up

Question 31

When sending a potential new hire to Division Interviews, the candidates need to have: a. 2 forms of ID for their I-9 b. Their Salesperson or Grill Operator manual c. 3 references d. A voided check for direct deposit

Answer 31

a. 2 forms of ID for their I-9

Question 32

``` A piece of glass, a broken finger nail, and a piece of bone found in a Customer’s food are all examples of: a. Poor food handling b. Cross contamination c. Physical hazards d. Foodborne illness ```

Answer 32

c. Physical hazards

Question 33

If an Associate has a questions about W2, FMLA, Service & Production, or Waffle House Stock, they should call: a. The Associate Job Line 1-877-698-9394 b. The Associate Help Line 1-844-393-4552 c. The Training Department 770-729-5937 d. The Hotline 1-800-818-6943

Answer 33

a. The Associate Job Line 1-877-698-9394

Question 34

The C&t is used by Unit Managers to: a. Grade and rank Associates b. Serve as the initial training manual for all new Associates c. Improve production and service in the Unit d. Keep receipts

Answer 34

c. Improve production and service in the Unit

Question 35

``` The _________________ is read and the sign off sheet is signed before any meeting or group event. a. Welcome Letter b. Smart Start c. Waffle House Creed d. Blackbook ```

Answer 35

b. Smart Start

Question 36

``` _____________ before shift change, verify line temperature checks, dish machine temps, and marked food dates. a. 10 minutes b. 1 hour c. 30 minutes d. 15 minutes ```

Answer 36

c. 30 minutes

Question 37

Mission modules are to be completed each OP by day 28

Answer 37

True

Question 38

The P&L is divided into 3 parts: Food Cost, Operating, and Total Direct Expenses.

Answer 38

False

Question 39

``` ) The 4 legs of The Waffle House Sales Stool are Outside events, Defense, Offense, and ______________. a. Attitude b. Outreach c. Marketing d. Retention ```

Answer 39

a. Attitude

Question 40

Which of the following is part of the process for Coaching Associates? a. Work hard b. Pay c. Discipline d. Show me

Answer 40

d. Show me

Question 41

) Hourly Associates automatically receive vacation pay after: a. 6 months of continuous service, having worked 23 of the previous 26 weeks working an average of 24 hours/week b. Working for Waffle House for 1 year c. Their first “meets expectations” performance assessment d. Their first 30 days

Answer 41

a. 6 months of continuous service, having worked 23 of the previous 26 weeks working an average of 24 hours/week

Question 42

On day 4 of training of Hourly Associates, Associates should be training on: a. How to write guest checks b. ServSafe Test c. Proficiency Test d. Expediting

Answer 42

d. Expediting

Question 43

Which of the following is a benefit of working for Waffle House? a. 401K options b. Health Insurance Options c. Unlimited free food d. Tuition reimbursement

Answer 43

b. Health Insurance Options

Question 44

Which of the following is the best/most realistic order for training Associates? a. Trainee is productive during shift, Trainee reads while taking a break, TUM and Trainee initial completed tasks, Trainee takes the “Test Your Knowledge” quiz b. Trainee reads the assignments from the training manual, Trainee takes the “Test Your Knowledge” quiz, Trainee is productive during shift, TUM and Trainee initial completed tasks c. Trainee reads the assignments from the training manual, Trainee is productive during shift, Trainee takes the “Test Your Knowledge” quiz, TUM and Trainee initial completed tasks d. Trainee takes “Test Your Knowledge” quiz, TUM and Trainee initial completed tasks, Trainee reads the assignments from the training manual, Trainee is productive during shift

Answer 44

c. Trainee reads the assignments from the training manual, Trainee is productive during shift, Trainee takes the “Test Your Knowledge” quiz, TUM and Trainee initial completed tasks

Question 45

42) Which of the following is an approved Pest Prevention step? a. Keeping all bread in the cooler b. Using fly swatters around Customers c. Using Raid in areas where there are ants or cockroaches d. Ensuring that food is kept 6 inches above the floor

Answer 45

d. Ensuring that food is kept 6 inches above the floor

Question 46

If a Unit Manager prefers, they can pay a Rock Star Grill Operator a higher or lower pay rate than what is outlined in the Rock Star pay program.

Answer 46

False

Question 47

When expediting, let dinner and egg orders guide your ticket calling.

Answer 47

False

Question 48

When serving a T-Bone & Eggs plate, the T-Bone is placed on a separate plate.

Answer 48

True

Question 49

The C&t binder, Food Safety Baton, Dish Inventory, Payroll, and Hiring are all part of the 11 Critical Systems.

Answer 49

False

Question 50

For security reasons, vendors should enter the restaurant through the front door only

Answer 50

True

Question 51

Which of the following is an appropriate method of investigating sales problems? a. Look for common signals like shortages, higher food cost, etc. b. Show up c. Check trash liners; food can be taken out and picked up later. d. All of the above

Answer 51

d. All of the above

Question 52

According to the Waffle House Exclusion & Restriction Policy, which of the following needs to be reported by the affected Associate to the Manager? a. Sore throat with fever b. Cough c. Runny nose d. Lethargy

Answer 52

a. Sore throat with fever

Question 53

Which of the following is true regarding Waffle House Stock? a. The stock price is tied directly to the fluctuations in the public stock market b. All Waffle House, Inc. and Franchise Associates are eligible to participate in the Stock program after 1 year c. Deductions of up to 10% of your gross eligible wages can be made to invest in and buy Waffle House stock d. Even after leaving Waffle House employment, ex-Associates can continue to invest in Waffle House stock until the age of 65

Answer 53

c. Deductions of up to 10% of your gross eligible wages can be made to invest in and buy Waffle House stock