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Flashcards in Unit 3 - Module 3 Deck (37)
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1

5 departments that make up a modern organization.

Marketing
Human Resources (HR)
Accounting / finance
Research and Development (R&D)
Information Technology (IT)

2

This department serves as the "face" of the company

Marketing

3

What is the Marketing department responsible for?

Customer market research
Target market identification
Branding
Advertising

4

Department deals with all employee-related issues.

Human Resources (HR)

5

What is the HR department responsible for?

Labor Law Compliance
Recruitment / OnBoarding
Payroll
Benefits
Internal relations

6

Department responsible for product development and improvisation.

Research and Development (R&D)

7

Organization's initiative to design work processes so they align with the organization's strategic goals.

Process Management or Business Process Management (BPM)

8

Strategies that govern how an organization maintains relationships with an audience (customers, other businesses)

Relationship Management

9

What job titles are typically held by employees in a top management role?

CEO, COO, CFO, President, Vice President

10

What job titles are typically held by employees in a middle management role?

Regional manager, Director, department Manager

11

What job titles are typically held by employees in a first-line manager role?

Assistant Manager, Supervisor, Foreman

12

What does an individual contributor use to contribute to a team?

Their personal skills

13

What is a manager responsible for? (OPI)

Planning
Implementing
Organizing

14

What are the three categories of skills a manager must possess? (DII)

Interpersonal
Informational
Decisional

15

Provide an example of Interpersonal skill

Communicating with employees and stakeholders

16

Provide an example of Informational skill

Collects and shares data with those above and below them.

17

Provide an example of Decisional skill

make decicions to guide resources to meet goals

18

Which level of management needs the most conceptual skills?

Executive

19

Which level of management needs the most human skills?

First line Managers

20

What is the role of top level management?
(A) Analysis
(B) Communication
(C) Technical

(A) Analysis - to comprehend, visualize, and analyze abstract knowledge and concepts

21

What is the role of middle-level management?
(A) Analysis
(B) Communication
(C) Technical

(B) Communication: listening and understanding employees' issues, motivational factors, and their team's group dynamics. and handle conflicts.

22

What is the role of frontline management?
(A) Analysis
(B) Communication
(C) Technical

(C) Technical: For managers to understand everyday challenges, propose a solution, represent the team, and redesign procedures.

23

The _________ department oversees the installation and maintenance of computer network systems within a company. Its primary function is to ensure that the network runs smoothly.

(A) Marketing
(B) HR
(C) Accounting and finance
(D) R & D
(E) IT

(E) IT

24

The _________ department promotes the business and drives sales of its products or services. It provides the necessary research to identify the company's target customers and other audiences.

(A) Marketing
(B) HR
(C) Accounting and finance
(D) R & D
(E) IT

(A) Marketing

25

The _________department handles accounts payable, accounts receiveable, and payroll.

(A) Marketing
(B) HR
(C) Accounting and finance
(D) R & D
(E) IT

(C) Accounting and finance

26

The _______ department is responsible for recruiting, screening, interviewing and placing workers. They may also handle employee relations and training.

(A) Marketing
(B) HR
(C) Accounting and finance
(D) R & D
(E) IT

(B) HR

27

The ______ department plays an integral role in the life cycle of a product. While the department is usually separate from sales, production and other divisions, the functions of these areas are related and often require collaboration.

(A) Marketing
(B) HR
(C) Accounting and finance
(D) R & D
(E) IT

(D) R & D

28

Over the last five years, the Georgia Widget company has noticed a decrease in efficiency and productivity and an increase in costs. For these reasons, leadership has undertaken an initiative to design work processes so that they align with the organization's strategic goals. The hope is that these changes will correct these problems. This is an example of __________.

(A) Operational management
(B) Process management
(C) Relationship management

(B) Process management

29

_______involves strategies that govern how an organization maintains relationships with an audience.

(A) Operational management
(B) Process management
(C) Relationship management

(C) Relationship management

30

_______ perform formal functions such as planning, organizing, leading, controlling, and coordinating.

(A) Informal
(B) Leader
(C) Manager
(D) Process management
(E) Operational management
(F) Relationship management

(C) Manager