Unit 5: Module 6 & 7 Flashcards Preview

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Flashcards in Unit 5: Module 6 & 7 Deck (31)
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Define emotional intelligence (EI).

The capacity to be aware of, control, and express one's emotions and handle interpersonal relationships judiciously and empathetically


Relationship management, Social awareness, Self-management and Self-awareness are the building blocks of ________?

Emotional Intelligence


How is self-awareness different than self-management?

Being able to understand your emotions abd the ability display appropriate emotions


How is a person's EI measured?

Self assessment, feedback, behavioral event interviews


What is the difference between EI and IQ?

IQ is a measure of intellect and the abiity to learn. EI is the abiity to regulate emotions and behavior


What can EI enable people to do?

Build relationships, relate to others, and work in a team environment.


What are the benefits of leaders having a high EI?

They are more likely to be successful, better able to work with different personalities and diverse groups


How does high EI help global leaders?

They are better at self-regulation and are able to adapt to new cultures and diversity


Emotional intelligence, Moral strength, Grit, Courage are the four things an ________ needs?

Ethical Leader


How people want to see themselves ethically

Moral Identity


What role does courage play in being an ethical leader?

Courage allows people to do the right thing regardless of consequences


What role does grit play in being an ethical leader?

Drives someone to succeed dispite hurdles and challenges.


People that are master manipulators exhibit_________



Self awareness, Self management, Social awareness and Relationship management are the 4 areas of _______________

Emotional Intelligence


Self awareness, Self Regulations, Empathy, Social skills and Motivation are the five principles of ________________

Emotional Intelligence


What are some traits associated with people with High EI?

Assertive, social skills, decisive, warm


How can EI be beneficial in the workplace and your personal life?

EI can bring balance to both professional and personal aspects of a person's life. It helps to manage stress and conflict, build replationships, negotiate conflict and work as part of a team


What is the difference between EI and IQ?

EI is the ability to recognize, understand and manage our own emotions. Recognize, understand and influence the emotions of others. IQ is a number indicating a person's relative level of intelligence: it is the mental age (as shown by intelligence tests).


How can having high EI affect making ethical decisions?

Having a strong moral identity


Describe the five principles outlined by Sellie-Dosunmu.

Social Skills, self-awareness, self-regulation, motivation, empathy,


Define the techniques for improving EI.

Meditation and Mindfulness, journaling, self reflection, feedback


How is meditation different than mindfulness?

Meditation is the skill of focusing 100 percent of your energy and attention on one specific area. Mindfulness is being in the moment and focusing on what you are doing.


How is self-reflection different than mindfulness?

Mindfulness is being in the moment and focusing on what you are doing.
Self reflection is about how and why you act certain ways


Describe the three tools outlined by Sellie-Dosunmu to guide feedback.

Behavioral event interviews
Simulation feedback


Define supportive communication.

Preserving a positive relationship while addressing an issue or conflict


You can support others in their EI evolution by helping them develop what two competencies?

Personal and Social


Jaden spends 15 - 20 minutes each night writing down his thoughts on self-improvement, and how and why he acts a certain way. What technique for improving EI is this?

(A) Meditation
(B) Journaling
(C) Feedback

(B) Journaling


As part of their employee training, Lisa and Jerome are role playing in some challenging EI situations. Their trainer/coach will provide feedback on what went well and where improvements are needed. What EQ assessment tool is this?

(A) Behavioral event
(B) nterviews
(C) Simulation feedback surveys

(C) Simulation feedback surveys


Figuring out when to talk and when to listen requires social skills. Active listening should be outwardly focused, with an ____ listening-to-speaking ratio.

(A) 50/50
(B) 60/40
(C) 70/30
(D) 80/20

(D) 80/20


You witness an incident where you see someone display a low EI behavior. Later that day, you visit the person to transparently discuss it. This demonstrates what strategy for developing EI?

(A) Incident debrief
(B) Coaching Program
(C) Emotional Labels
(D) Passive Aggressiveness)

(A) Incident debrief