Unit 9

Question 0

What is Therapeutic Communication?

Answer 0

Facilitates interaction focused on the partner and the patient and patient concerns.

Question 1

True or False:

The Nurse -patient relationship is the cornerstone of all nursing practice.

Answer 1

True

Question 2

What does it mean to communicate?

Answer 2

To impart information, to exchange ideas and to express one’s self in sucah a way as to e understood.

Question 3

What is written communication?

Answer 3

The writer selects and organizes words in a way that is legible and comprehensible to the reader.

Question 4

What is verbal communication?

Answer 4

Involves the spoke word and exchange using the elements of language

Question 5

What is nonverbal communication?

Answer 5

a person communicates by gestures, facial expressions, posture, space, apperance, body movement, touch, voice, tone and volume.

Question 6

What is metacommunication?

Answer 6

communication about communication or lack therof.

Question 7

What is a congruent relationship?

Answer 7

Patient and Nurse agree with one another on subject matter

Question 8

What is Incongruent relationship?

Answer 8

Nurse and patient agree to disagree. PT agrees on outside, but body language states in disagreement.

Question 9

Communication is defined as?

Answer 9

a system of sending and receiving messages, forming a connection between the sender and the recieiver.

Question 10

Encoding is?

Answer 10

The process of getting the purpose translated into the code.

Question 11

What is the communication channel?

Answer 11

The carrier of the message

Question 12

What is decode?

Answer 12

To understand the message.

Question 13

What is feedback?

Answer 13

Sender and receiver uses one another’s reaction to produce further messages.

Question 14

The nursing-patient relationship to be thought of in 3 phases?

Answer 14

Orientation-Introduction and agreement between nurse and patient about mutual roles
working phase-nurse and patient explore and develop solutions that are enacted and evaluated in subsequent interactions
termination-closure of relationship

Question 15

what is advocacy?

Answer 15

taking the patients side, supports the patients rights

Question 16

what is the circle of confidence?

Answer 16

when a patients info is shared with other professionals involved in the patients care

Question 17

what is empathy?

Answer 17

it encompasses the ability to look at things from another’s prospective, to walk in his or her shoes and to be able to share the essence of that understanding through verbal and none verbal communication

Question 18

what is positive regard?

Answer 18

refers to warmth caring interest and respect for the person, seeing the person unconditional or unjudgmentally

Question 19

what is restatemnt?

Answer 19

refers mainly to content portion of comunication

Question 20

what is reflection?

Answer 20

identifying the main emotional theme contained in a communication and directing them back to the patient

Question 21

what are the guidelines to interpreter dependent communicaotn?

Answer 21

take time to meet with the interperater before meeting with the patient, allow sufficient time-woking with an interpreter may take twice as long, speak directly to the patient, speak in short sentences, develop alternatives to direct questions, avoid ambiguous language, speak slowly and clearly, be aware of none verbal messages, avoid using family members as interpreeters

Question 22

what is reporting?

Answer 22

when 2 or more people share information about a patients care, either face to face, by audio tape or voice mail

Question 23

what is an audit?

Answer 23

review of records

Question 24

what is an never event?

Answer 24

things that should never happen like objects left in the body after surgery or infusion of incompatible blood

Question 25

what is computerized physician order entry(CPOE)?

Answer 25

allows authorized providers to enter all orders directly into the computer electronically communicating orders to the lab pharmacy and nursing personnel

Question 26

what is electronic medication administration record (eMAR)?

Answer 26

interfaces medication orders with pharmacy dispensers and allow direct computer charting of medication administration

Question 27

what is confidentially?

Answer 27

secrets, keeping information private

Question 28

what is point of care(POC) documentation?

Answer 28

documentation that takes place as care occurs

Question 29

what is batch charting?

Answer 29

waiting until the end of shift to record events on several patient, not encouraged

Question 30

what are flow sheets?

Answer 30

tables that have vertical and horizontal columns that allow nurses to document routine assessments and procedures

Question 31

what is charting by acception(CBE)?

Answer 31

it permits the nurse to document those findings that fall outside the standard of care and norms that have been developed by the institution

Question 32

what is a SOAP note?

Answer 32

progress note that relates to only one health problem

Question 33

what does SOAP stand for?

Answer 33

s-subective data o-objective data a-assesment p-plan

Question 34

what is PIE?

Answer 34

p-problem i-intervention e-evaluation

Question 35

when should plan of care be administered?

Answer 35

should be generated at admission and revised to reflect changes in the patients condition

Question 36

what is SBAR?

Answer 36

s-situation b-background a-assesment r-recomendation