Week 1: Who Am I? Flashcards
1
Q
How can you make sense of different communication styles and move forward in a professional manner? Name 3 points.
A
- Understand that styles are adaptable
- Define and understand your comfort zone
- Learn to adapt
2
Q
What are 2 ways you can do to define and understand your comfort zone? Describe.
A
-access self-assessment tools (MBTI)
-engage in reflective practices
>audio/video recording
>peer feedback
>instructor feedback
3
Q
2 types of listening
A
- active
- passive
4
Q
Active Listening Process
A
- Hearing accurately
- Comprehending/Interpreting
- Evaluating
- Responding
5
Q
3 nonverbal communications
A
- facial expression
- emphasis/tone of voice
- body language
6
Q
3 things that can impair someone’s ability to evaluate fairly.
A
- prejudgment of speaker
- prejudgment of idea
- jumping to conclusions
7
Q
5 ways to respond.
A
- ask question
- give opinion
- give advice
- argue/disagree
- express empathy
8
Q
7 speaking strategies that you can use to communicate productively.
A
- Focus on audience
- Share the conversation
- Use clear, concrete, unambiguous language
- Support your message with appropriate nonverbal communication
- Avoid upward inflection
- Avoid language that triggers negative response
- Be aware of gender specific styles
9
Q
What does ACE stand for? (not ace trappola)
A
Analyze
Compose
Evaluate
