Week 2: Operations Performance Flashcards
(2 cards)
1
Q
What are the four perspectives of operations strategy (Slack & Lewis)?
A
Top-down: Derived from business strategy
Bottom-up: Emerges from operational experience
Market requirements: Based on customer needs
Operations resources: Based on capabilities and assets
2
Q
What is the Operations Strategy Matrix
A
A framework that links market requirements (order winners/qualifiers) to operations capabilities (resources and processes).
