Week 4 - Communication // Non-Violent Communication & Appreciative Inquiry Flashcards
Which of the following is not one of the five principles of Appreciative Inquiry?
Empathetic
Expressing empathy is a skill based on Nonviolent Communication. One example of demonstrating empathy is to make observations and not evaluations as a coach. “You failed to drink 8 cups of water each day last week” is an example of a ___________ vs “You drank 8 cups of water on Monday, Tuesday, and Wednesday last week” is an example of a ___________.
Evaluation; observation
In expressing empathy, it is important to express feelings, not thoughts. Doing so staves off the tendency to judge, exaggerate, criticize, etc. Which of the following is an example of expressing a feeling?
I feel frustrated
A 50-year old female client is meeting with her coach for their 5th session. The client has been working toward trying to wind down each night with a meditation to relax and improve her sleep habits but has been struggling. Client: I failed to meditate every day this week but Wednesday. On Wednesday I meditated and got to bed before 10pm. Coach: You meditated on Wednesday, and actually got to bed before 10pm! The coach has reframed an evaluative statement to a statement of observation. This technique is considered a tenant of what coaching skill?
Nonviolent Communication
The following scenario represents the coach utilizing which of the 5 Ds in the cycle of appreciative inquiry? Coach: Tell me about a time where you did really well managing stress during finals week? Client: I did well last spring semester when I was living by myself.
Discover
A 55-year old female client speaks to her coach for her 3rd session. One of her goals is to do physical movement for 30 minutes at least 5 times per week. The client says her daughter is always reminding her to get some movement / Get off the couch / and do something! The daughter’s insistence is beginning to annoy the client. Which of the following is the most appropriate to reframe the client’s perception?
“Your daughter really seems to care about your health…”
A 35-year old male client comes into his 9th session. He began coaching after relocating for his job and creating a fresh start. In the earlier sessions the client has been positive and made significant progress. After many co-workers had been laid off and the client’s workload had almost doubled, the client’s mood has shifted from optimism to sad/unhappy. Today the client is visibly slumped with an appearance that is unkept – not usual for him. The coach gently reflects these observations, and the client responds, “Life’s too rushed and hard right now; and I don’t know when it’s going to get better.” Which is the coach’s best response?
Advise the client that his situation is outside the coach’s scope of practice and offer to connect him with a mental health professional.
