Week 7 P&L

Question 1

What’s a 5 step process for responding to patient complaints and notifications?

Answer 1

1. Engage with complaint
2. Reflect on what’s happened
3. Discuss with colleagues
4. Reach out to insurance/indemnity people
5. Seek support for own wellbeing

Question 2

What are some characteristics of a ‘fit and proper’ person to practice medicine?

Answer 2

• Honest
• Moral
• Knowledgeable
• Ethical
• Trustworthy
• Compassionate
• Confidential
• Respectful

Question 3

How do we maintain professional boundaries as a medical practitioner?

Answer 3

• Avoid providing care to anyone you have a close/personal relationship with, unless in an emergency