Week 7 P&L Flashcards
(9 cards)
What’s a 5 step process for responding to patient complaints and notifications?
- Engage with complaint
- Reflect on what’s happened
- Discuss with colleagues
- Reach out to insurance/indemnity people
- Seek support for own wellbeing
What are some characteristics of a ‘fit and proper’ person to practice medicine?
- Honest
- Moral
- Knowledgeable
- Ethical
- Trustworthy
- Compassionate
- Confidential
- Respectful
How do we maintain professional boundaries as a medical practitioner?
- Set expectations early, and stick to promises
- Avoid providing care to anyone you have a close/personal relationship with, unless in an emergency
- Manage emotional investment (e.g. ?accepting gifts)
What are three skills that are important for person-centered communication with adolescents?
- Tell the truth, but leave room for hope
- Meet someone where they’re at (this can vary day to day)
- By reading verbal or non-verbal cues, tailor how much information you share based on patients’ wants
What steps can we take to support an adolescent and their parent in healthcare decision making
- Acknowledge that the adolescent may have developed autonomy/reasoning skills earlier in serious illness cases
- They still look to their parents, though, so involve in decision making process
- Check in with patient/parents/MDT members to figure out where the child sits on the spectrum
How can we make decision making/planning more enjoyable/manageable for adolescents?
- Link to things they’re interested in
- Esp in rehab, try and get them doing things they enjoy
Biopsychosocial/developmental factors that contribute to an adolescent’s health and wellbeing. Which factors are most important?
- Biological factors (rehab, medications)
- Psychological factors
- Sociocultural factors (friends, school support religion etc)
Different strategies will work for different people, and often patients are more prepared for one thing than another.
What are some ways to build rapport with adolescent patients?
- Talk about their interests (know some popular artists, trends, and TV series)
- Use context-appropriate humour (check in first)
- Understand that rapport grows over time
Connect the issue of ageism with the importance of inclusive communication with patients.
- Ageism is a form of unjustified discrimination, which runs directly against the idea of inclusive communication
- Some strategies to avoid it include avoiding assumptions, speaking to them like normal humans (only adjusting language where actually necessary), being collaborative > paternalistic, Focusing on capabilities/autonomy, rather than deficiencies/dependencies where appropriate
