xfinity home security Flashcards Preview

2015 Eric > xfinity home security > Flashcards

Flashcards in xfinity home security Deck (150)
Loading flashcards...
1
Q
On the RJ 45 clip, what pins are used for power?
A
Pins 4, 5 and 7, 8Blue, white blue and White Brown, brown
2
Q
What are the 2 types of phone numbers required to setup Xfinity Home Secure?
A
Call to Verify, Call to Notify
3
Q
A new customer or an existing customer who has been with Comcast less than six months will have to have this performed before getting Xfinity Home Secure.
A
Risk Assessment (Credit Check)
4
Q
What port on the Xfinity Home router is used to pair a wireless camera
A
port 4
5
Q
Name 3 pieces of equipment that is only available with Xfinity Home Secure.
A
Touch Screen, WiFi Repeater, Curtain Motion Detector, Key Fob, Smoke Detector, Wireless Keypad, Siren Repeater, Glass Breaker, Sensor
6
Q
All employees who are (1) installing, (2) servicing, (3) designing, (4) selling or entering intocontracts, or (5) accessing circumventional information about a home security or low voltagesystem must be?
A
Licensed according to the requirements of the state(s) in which they perform
7
Q
What is the National Electric Code, the standard to which all electrical systems are to beinstalled?
A
NFPA 70
8
Q
How often does a Zigbee device send a heartbead/check-in message?
A
Every 27 minutes
9
Q
How do you cancel the emergency alarm via the XH touchscreen? 
A
By Entering your 4-digit master code.
10
Q
Who can provide a contract copy or originals to Comcast when requested?
A
Iron Mountain
11
Q
If a customer does not have a compatible panel and keypad but want to use their current sensors what will have to be done instead of a takeover?
A
A panel swap
12
Q
Person 18 or over who has authority to sign on behalf of the account holder attime of XFINITY Home system installation?
A
Authorized Signer (XFINITY Home Compliance GuidelinesENTERPRISE STANDARD)
13
Q
What are the three types of emergency buttons on the XH touch screen controller? 
A
1) Medical2) Fire3) Police
14
Q
What is the minimum iOS version that supports the XFINITY home app?
A
iOS 4.2
15
Q
In addition to a compatible panel, what else must be compatible for a system upgrade?
A
Keypad 
16
Q
What 3 of the 6 Android versions are supported by the XFINITY Home App?
A
Froyo, Gingerbread, Honeycomb, Ice Cream Sandwich, Jelly Bean, KitKat
17
Q
What Android OS versions support the XFINITY home app?
A
2.2 and higher
18
Q
The motion sensor is pet immune up to how many Lbs?
A
SMC motion sensor is immune to pets up to 40 pounds, and the Visonic motion sensor is immune to pets up to 85 lbs.
19
Q
What additional XH devices and enhanced services are not availible in all multi-dwelling unit locations? 
A
Thermostat and Ecosaver
20
Q
What are compatible panels for system upgrades?
A
Honeywell Vista 20p or 15p both require firmware updates of 3.0 or above
21
Q
License numbers must be displayed on XFINITY Home marketing materials including, butnot limited to:
A
Internet advertisements and webpages, print and radio advertisements, vehicles, website, and commercials and business cards
22
Q
This is an advanced technology that learns your heating and cooling preferences and then programs itself to help you save money on your energy bills while keeping you comfortable
A
EcoSaver
23
Q
What is the maximum number of videos that can be stored?
A
3,000
24
Q
What are the primary systemrequirements for Fire Protection?
A
Smoke alarms be present in each bedroom, outside each bedroom and on each floor of the home
25
Q
Which security device should be installed in areas clear of fans, heaters, curtains, and seasonal decorations?
A
Motion Detectors
26
Q
What level of services can be installed in a military base?
A
Xfinity Control only (Because local police do not have jurisdiction on bases and therefore cannot be dispatched in the event of an emergency)
27
Q
What is the web address to access Xfinity Home Security Web Portal?
A
www.xfinity.com/xhsportal
28
Q
What equipment is included with Xfinity Home Secure 350?
A
Touch Screen, 3 door/window sensors, 1 motion detector, 1 wireless keypad, 2 indoor/outdoor cameras, 2 lighting controllers, 1 thermostat or 1 additional indoor/outdoor camera.
29
Q
XFINITY Home installation in a location with no existing system?
A
Greenfield
30
Q
The audible alarm when Fire Panic is pressed
A
Unique cadence (three warbled beeps with a slight pause)
31
Q
This app allows you to access a core set of remote monitoring and security system functions of Xfinity Home.
A
Xfinity Home app
32
Q
If a customer has Xfinity Home Secure 350, how much more per month does EcoSaver cost?
A
It is included with the package
33
Q
How long of a life does a smoke detector have?
A
10 years
34
Q
110V house-powered or 9V battery-powered standalone peripherals; notconnected to a burglar alarm system?
A
Household Smoke Alarm and Household Carbon Monoxide Detector
35
Q
A customer claim regarding false alarm fines and reimbursement, equipment failure, or requesting copies of alarm history, pictures or videos?
A
XH Escalation
36
Q
Where will the customer be notified that they have a low battery issue on one of their devices?
A
Message on the touchscreen
37
Q
XH will only ___________ when the fee was issued due to a proven faulty or system issue.
A
compensate the customer directly
38
Q
How many Zgibee devices can connect to a technicolor touchscreen?
A
63
39
Q
What are the two pieces of equipment that is covered for both warranty and non-warranty customers if the equipment is defective?
A
Touchscreen, Xfinity Home Router
40
Q
What 2 methods are used by the Touch Screen to communicate with the XFINITY home monitoring station?
A
Broadband and Cellular
41
Q
what is the Zigbee wireless standard.
A
802.15.4
42
Q
In apartment-style rentals or condos (i.e., high-rises or buildings with common areas, whether rented or owned) or Triplexes (or larger), you CANNOT sell or install:
A
ThermostatSmoke DetectorsCarbon Monoxide DetectorsIn-Wall LightingTakeovers, Panel Swaps, System Upgrades (because the original equipment may not belong to the tenant)Secure 350 or Control 150 (because we cannot sell thermostats in MDUs and therefore cannot offer the EcoSaver product included in those packages).
43
Q
How much money can a customer save on homeowners' or renters' insurance with Xfinity Home?
A
up to 20% but it depends on your market and insurance company
44
Q
How would a customer enter in a permit # on to their account?
A
Log in to the subscriber portal at www.XFINITY.com/xhsportal; go to the Security menu, select “Emergency Dispatch Setup” and enter the permit number along with the expiration date atthe bottom of the page
45
Q
How should customer's contracts be stored?
A
In a secure and locked location until delivery to Check-In
46
Q
The fee that is charged to customers in areas where verified response is required by the municipality?
A
$4.95 monthly fee
47
Q
Refers to the TouchScreen that is unable to communicate to the iControl system for XH to operate?
A
Broadband offline
48
Q
How often does the touchscreen send a broadband heartbeat?
A
20 minute
49
Q
How many cameras can our system have?
A
6
50
Q
Customer will be responsible for unreturned equipment charges upon disconnect. How much do we charge for the Touch Screen?
A
$250.00
51
Q
Xfinity Home Extended Warranty costs how much additional on qualifying packages?
A
$4.95 a month
52
Q
What are three of the five ways to prevent false alarms with Xfinity Home?
A
1) Know Your System2) Keep Your Contact Info Current3) Know Your Password4) Keep Areas Around Motion Detectors Clear5) Notify Xfinity if anything changes
53
Q
Secure users must have at least ___ ________ listed for the default, required alarm rule. 
A
one contact
54
Q
What Internet address is available to customers to customize rules and events?
A
Subscriber Portal - www.xfinity.com/XHSportal
55
Q
What is one feature that is included at no additional charge with Xfinity Home Secure that is not typically provided free from other providers?
A
Cellular Backup
56
Q
XH CANNOT be sold in:
A
HospitalsNursing HomesMilitary HousingDormsCommercial Properties or spaces (hotels, restaurants, etc.)
57
Q
A one week period directly following the installation of an XFINITY Home system where the central monitoring station will not dispatch emergency responders when an intrusion alarm is activated?
A
Familiarization Period
58
Q
How long of a recording time is each video clip with Xfinity Home Security?
A
15 seconds
59
Q
What is the National Fire Alarm Code, the standard to which fire alarm systems are to beinstalled?
A
NFPA 72
60
Q
A door/window sensor, motion detector, or glass breaker in Xfinity Home Web Portal would be referred to as what?
A
Security Zones
61
Q
Must be completed for all XFINITY Home Smoke Detector installations?
A
A fire location record
62
Q
Must happen in the first step to ensure that you are troubleshooting correctly? 
A
Pre-Check Verification
63
Q
What does the Emergency option on XH do?
A
Sends an immediate alarm to the central monitoring station, indicating an emergency of a specific type.
64
Q
How often is a home in the US burglarized?
A
14.4 seconds
65
Q
Customers must choose which setup to correctly update contact numbers: 
A
Emergency Dispatch
66
Q
What is the maximum number of pictures that can be stored?
A
3,000
67
Q
Other than licensing, all employees who service XFINITY Home in states without state mandated registration requirements must undergo?
A
A 3rd party criminal history check performed by XFINITY Home
68
Q
The Touchscreen and Router are considered “Comcast-owned” and must be returned within?
A
45 days or the customer will be charged an Unreturned Equipment Fee
69
Q
The battery for the Door / Window Sensor (SMC) is what type?
A
CR2 type battery and requires one (1) battery
70
Q
What are the three steps in arming your XH through your touch screen controller? 
A
1) Touch the [Press to Arm] button on the Home Screen.2) Select [Arm Stay] to arm your door and window sensors with a 120-second delay or select [Arm Away] to arm all your sensors, including door, window and motion sensors.  Select [Arm Night] to arm your door and window sensors with no entry delay, which will immediately activate the alarm if door and/or window sensors are triggered.3) Enter your 4-digit master code to arm the system.
71
Q
XFINITY Home Warranty can be purchased at any time, but will not be effective until how many days after enrollment?
A
30 days
72
Q
Name 5 things you can do in the Xfinity Home Web Portal.
A
Arm/Disarm, Check System Status, Change Alarm Settings, Update central station pass code, Update four-digit master code, Set rules, alerts, and automations If applicable, view secure live video and control lighting and temperature settings
73
Q
To mount a door and window sensor what two methods are used
A
tape and silicone
74
Q
Where do you find the current firmware under the settings
A
Advanced Settings
75
Q
Where would you go in the Xfinity Home Web Portal if you wanted to send a text message to your cell phone when your front door opens?
A
Rules
76
Q
Must be approved by the applicable region XH Compliance Senior Manager prior to their use
A
ALL third party contractors
77
Q
Name the 3 type of fire devices?
A
Smoke Detectors, Heat Detectors, and Carbon Monoxide Detectors
78
Q
Smart enough to let you "set and forget," it helps you reduce air conditioning and heating costs automatically.
A
EcoSaver
79
Q
When a municipality requires an eye-witness, visual verification of alarm activation before dispatching police?
A
Visual Verified Response
80
Q
RSSI should be no less than 
A
-85
81
Q
What is the maximum number of thermostats that can be used with Xfinity Home Security?
A
4
82
Q
How many pictures can you take daily with Xfinity Home Security?
A
150
83
Q
How long of life does a smoke detector have?
A
10 years
84
Q
Which 2 Xfinity Home Security packages offer 24/7 Security & Professional Monitoring Home Control Energy & Money Savings?
A
Xfinity Home Secure 300 and 350
85
Q
Which Xfinity Home package includes the Extended Warranty at no additional cost to the subscriber?
A
Xfinity Home Secure 350
86
Q
What is the technician setting entry code
A
4321
87
Q
What do customers do to exercise the 3 Day Right of Rescission?
A
A customer must, within three business days, mail or deliver the cancellation form provided in the Acceptance document or other form of written notice. The notice must be delivered to 1701 JFK Blvd.
88
Q
What section in Xfinity Home Portal is utilized to update your Alarm Permit and Expiration date?
A
Emergency Dispatch Setup
89
Q
When setting up a rule to capture images, how many images are saved in Xfinity Home when the rule is triggered?
A
5 images
90
Q
How long is the back up battery rated to last for?
A
24 hours
91
Q
Should be selected from the main screen in order to correctly update the CTV/CTN numbers.  
A
Security Dropdown
92
Q
The connectivity range controller (TouchScreen or Hub) for the Indoor/Outdoor Camera (Black) is: 
A
40 feet
93
Q
What size resistor is needed on a Vista panel zone?
A
2000 ohms
94
Q
XHome Wi-Fi levels should be above
A
-75 dBm
95
Q
Customer will be responsible for unreturned equipment charges upon disconnect. How much do we charge for the Security Router?
A
$30.00
96
Q
The Subscriber Agreement must be executed by the customer before the system is installed EXCEPT for?
A
The Equipment Locator Record and Fire Record Locator, which must be completed and signed by the customer after installation
97
Q
What percentage of false alarm dispatches occur within the first seven days following an installation?
A
90%
98
Q
What number should a customer call in the event of a false alarm?
A
1-800-455-1207
99
Q
What are the two different package tiers we offer with Xfinity Home?
A
Control and Secure
100
Q
What languages can be set on the Xfinity Home Web Portal?
A
English, Spanish
101
Q
Certain municipalities within a given state require Home Security system users to obtain this?
A
an alarm registration or user permit
102
Q
What Keypads are compatible with a system upgrade? 
A
Honeywell 6160 6150 6148
103
Q
All devices have batteries that are available at local retail stores except which device?
A
Touchscreen
104
Q
How many text messages can Xfinity Home Security send daily?
A
100
105
Q
How many Xfinity Wifi devices can be connected at 1 time?
A
8(1 Touchscreen, 6 cameras, and 1 wifi repeater)
106
Q
LQI should be no less than
A
236
107
Q
Use these 5 steps to Prevent False Alarms
A
1. Know your system2.Keep your contact info current3. Know your password4. Keep areas around motion detectors clear5. Notify us if something changes
108
Q
EcoSaver is included at no additional cost with what Xfinity Secure package?
A
Xfinity Home Secure 350
109
Q
What is the only Xfinity Home package that must be purchased online and is not available through a CAE?
A
Home Control 100
110
Q
What is the current recommended broadband internet speeds (upload/download) for Xfinity Home Secure?
A
750kbps Upload/Download
111
Q
A technician does not need to be licensed to perform these things?
A
1) Removing equipment from a customer’s home following termination of their service2) A technician servicing other Comcast equipment or services that do not directly affect the XFINITY Home equipment.3) A technician removing other Comcast equipment or services that do not directly affect the XFINITY Home equipment.
112
Q
What is covered under the 30 day limited warranty?
A
The cost of the truck roll and repair/replacement of any defective customer-owned equipment.
113
Q
What are the two steps in Disarming XH through your touch screen controller?
A
1) Touch at the [Press to Disarm] button on the Home screen.2) Enter your 4 digit master code to disarm the system.
114
Q
Technicians must ensure delivery of the contract to Regional Check-in within?
A
10 days of completion of installation
115
Q
What is the maximum number of thermostats that can be installed with XFINITY home?
A
4
116
Q
What is the purpose of the Subscriber Agreement?
A
To limit Comcast’s liability in the occurrence of an alarm event and to have the customer information necessary to provide the services
117
Q
If not included, how much does EcoSaver cost for applicable packages?
A
$6.95 per month
118
Q
With Xfinity Home Control, what is the only piece of equipment not available for SIK?
A
Powerline Adapter
119
Q
Zigbee operates on this wireless frequency.
A
2.4 GHz
120
Q
Following the initial install of system or add-on equipment, how long is the customer covered with limited warranty protection?
A
30 days limited warranty
121
Q
The Xfinity Home Portal supports what browsers?
A
Internet Explorer 8.0 or later and Mozilla Firefox 16 or later Chrome 23 or later Safari 6
122
Q
If the customer calls in requesting compensation for a false alarm, they must?
A
Send in the request in writing along with any paperwork received from the municipalityregarding the fine
123
Q
The XFINITY Home touch screen controller can operate in what languages?
A
English and Spanish
124
Q
How much power will a Vista system support in basic configuration?
A
600 mA
125
Q
Information that can be used to bypass the security system, affect its operations,or interrupt and disrupt signals to the central monitoring station?
A
CircumventionalInformation
126
Q
What is the speed offered for the Xfinity Home Cellular backup?
A
3G
127
Q
Name 4 features that Xfinity Secure offers that Xfinity Control does not?
A
Touch Screen Controller, Connected to the Central Monitoring Station (CMC), Arm/Disarm Functionality, Combination of customer own and leased equipment.
128
Q
Name 3 applications that can be installed on the Xfinity Home Touch Screen.
A
Clock, Calculator, Weather, Word of Day, Sports, News, Help & FAQs, Xfinity Voice
129
Q
A statutory right customers have to cancel service made following in-home sales (i.e., Secure Product and Control Product sold by a DSR) and we are required by law to give customers notice of this right?
A
3 Day Right of Rescission
130
Q
By default, how long do you have to exit your home when arming Xfinity Home Secure?
A
120 seconds
131
Q
A customer claim regarding injury to a person, damage to property, an emergency event at the customer home, or an allegation made against Comcast related to our XFINITY Home security, control, and automation services?
A
XH Priority Event
132
Q
To replace a battery for a TouchScreen, an agent must do what?
A
Schedule a Truck Roll
133
Q
What is the maximum number of wired keypads for a Vista system?
A
3
134
Q
Explain how EcoSaver works in three steps:
A
1) Set Your Preferred Temperature Schedule2) Wait while EcoSaver learns the temperature changes in your home and the weather outside your home.3) Let EcoSaver make small adjustments to your thermostat that save you money and keep you comfortable.
135
Q
What are the 3 different types of Rules that can be configured from the Xfinity Home Portal?
A
Schedule, Event, Non-Event
136
Q
how do you factory reset a centrlite thermostat
A
hold the hold button and press reset and keep holding the hold button till the temp comes back up, then releash the hold button.
137
Q
How many videos can you take daily with Xfinity Home Security?
A
150
138
Q
How many numbers can you have for Call to Notify?
A
2
139
Q
Name the 3 arming modes available on the Touch Screen, Mobile App, and Web Portal.
A
Arm Stay, Arm Away, Arm Night
140
Q
When an alarm is triggered with Xfinity Home Secure, the Central Monitoring Center will call and verify what?
A
Central Station Pass Code
141
Q
With Xfinity Home Secure, what equipment can be sent via SIK?
A
Appliance Controller, Lighting Controller, In-Wall Dimmer, In-Wall Relay
142
Q
What are the 3 common features to both Xfinity Secure and Xfinity Control packages?
A
Mobile app, Subscriber portal, Email & text alerts
143
Q
Name 3 add-ons that come with Secure 350 that is not included with Secure 300.
A
Thermostat, Indoor/Outdoor Camera, Lighting Controller
144
Q
Video Monitoring with Alerts/Rules on Secure 300 costs how much extra per month?
A
$6.95 - Included with Secure 350
145
Q
The Xfinity Home Mobile Application is compatible with what software?
A
Any iPhone/iPad/iPod Touch device running iOS 4.2 or higher.Any Android device running version 2.2, 2.3.7 and 4.1.2.
146
Q
What is not available for MDU customers?
A
Smoke Detector, Thermostat, Co Detector
147
Q
What equipment is included with Xfinity Home Secure 300?
A
Touch Screen, 3 door/window sensors, 1 motion detector, 1 wireless keypad
148
Q
What is included with Xfinity Home Secure 300?
A
Touch Screen, 3 door/window sensors, 1 motion detector, 1 wireless keypad
149
Q
What wireless format do XHome sensors use to communicate
A
zigbee
150
Q
What website do you use to put alarm system in test mode
A
C.O.P.S. or https://copalink.copsmonitoring.com/login/