Cost of glass break sensor
99.95
Cost of Water Detector
39.95
Cost of smoke detector
99.95
Cost of outlet controller
49.95
Cost of keychain remote
49.95
Cost of wireless keypad
99.95
Cost of 3 door/window sensor pack
129.95
Cost of 5 door/window sensor pack
199.95
How many xfinity home window stickers are provided in the XH welcome kit?
6
Cost of Motion Sensor
49.95
With this setting, the motion sensor will trip immediately if motion is detected when in arm away mode.
Interior follower
With this setting, an entry delay will be provided if the motion sensor is tripped when the motion sensor is in arm away mode.
Interior with delay
With this setting,the motion sensor will trip immediately if motion is detected when the system is armed in night mode.
Interior follower arm night
With this setting, the motion sensor will provide a delay equal to entry delay if it is tripped while the system is armed in arm night mode.
Interior delay arm night
By default, motion detectors are disabled when the system is in these two arm modes
Arm stay and arm night
Where can a technician go to find updates to COPS passwords?
CU XFINITY Home community
110V house-powered or 9V battery-powered standalone smoke alarms that are not connected to a burglar alarm system.
Household smoke alarms
12V system-powered (wired) or 9V battery powered (wireless) smoke detectors that are connected to a burglar alarm system.
System smoke detectors
Existing customer-installed household smoke alarms are present in each area, outside each sleeping area and on each level of the home
Primary smoke detection system
How often the COPS MPower login password changes
Monthly
If am installed camera requires a permanent Ethernet connection to the the XB2, which port needs assigned to the Xfinity Home network?
Port 4
What steps does installer take to assign port 4 to Xfinity Home on XB2?
Login to 10.0.0.1Click hardwareThen select LANCheck the box for “Associate Ethernet Port 4 to Xfinity Home Network” Hit SAVE button
7 steps in a XH Completion Checklist
- Access Subscriber Portal2. broadband online3. cellular online4. Two ctv phone numbers5. Two ctn phone numbers 6. Sensor Testing Valid7. cancels -XH removal or false churn
Which brand of Garage Door opener is now compatible with xfinity home?
Chamberlain
myQ Garage, myQ Internet Gateway, myQ Internet Gateway Connectivity Kit
compatible chamberlain garage door opener devices
What site can a customer visit to get additional easy-to-use device installation kits as well as bundles and add on packs?
Http://www.xfinity.com/home-security
Where can a customer go on the Internet to watch “how-to” videos, download their user manual, and check out help and support forums and FAQs?
Http://customer.xfinity.com/help-and-support/home-security/
What is the only medium a customer can use to view functionality of 3rd party partner devices?
The Xfinity Home app
These partner devices are now compatible with Xfinity Home.
August Smart Lock
Lutron Caseta Light Switch and Dimmers
Nest Thermostat
Chamberlain MyQ Garage Universal Control
Is the August Doorlock zigbee or wifi?
wifi
What Lutron Caseta Lighting Controls are supported?
In wall light switch pro
In wall dimmer
In wall dimmer pro
Plug in lamp dimmer
What security sensor options are available for secure 300 and 350?
3 d/w and 1 motion
5 d/w
2 motion 1 d/w
Great power batteries (yellow casing) should be replaced with
GETAC battery (black casing)
To ensure a touchscreen records a battery swap transaction, what must a technician do with touchscreen during the battery swap?
Keep the touchscreen plugged in
Latest touchscreen firmware is
Oahu
The next touchscreen firmware to be deployed after Oahu is
Padre
What 6 apps will no longer appear or be available with the release of the Padre firmware?
News Calculator Word of the day Xfinity voice Sports Sudoku
CVR
Cloud video recording
Due to low customer penetration and supplier challenges, what devices are likely to sunset during the next several months?
Glass break sensor
Targeted motion sensor
Remote key fob
Six main components of a security system.
Control panel Keypads Power supply Inputs Outputs Communicator
A built in dialer which can text, email, or call. It can be digital, cellular, radio, or over the internet
communicator
Sirens are one type of this
output
Consists of ac power, a transformer, and battery backup
Power supply
The component which receives the input device signal and then activates the appropriate output device and monitors system wiring, primary power and processes any programmed instructions.
Control panel
A user interface device allowing the user to control the system, arm/disarm, and trigger a panic
Keypad
Install fee for secure 300 with contract
$99
Install fee for secure 350 with contract
$399
Install for control 150
$99.99
Non discounted installation fee for secure 300
$499
Non discounted fee for secure 350 installation
$899
Secure 300 System upgrades include what devices?
3 door/window sensors, 1 motion sensor, 1 PIM, and touchscreen, Xhome router
What equipment is included in a secure 300 panel swap
1 Honeywell Vista 20P panel, 1 Honeywell 6160 alpha keypad, 3 door/window sensors, touchscreen, 1 motion detector, 1 PIM, xh router
5 zone types
Perimeter Interior Entry/exit Fire 24-hour inform
4 zone conditions
Ready, fault, trouble, alarm
What is the data transfer rate on zigBee devices?
250kbps
How often is a cellular heartbeat
Every 60 min
Siren output of touchscreen
85dB at 10 feet
Amber LED means
Sensor faulted
Technicians cannot install cameras in what areas of homes?
any location where there is a reasonable expectation of privacy i.e. Bathrooms bedrooms neighbors houses
C.o.p.s
Central office processing service
Broadband server ip
69.252.80.244
cellular ip
69.252.80.250
This program will allow android customers to integrate compatible devices from other vendors with the Xfinity home platform
Works with Xfinity home
Sensor batteries need replaced if they are below
2,700mV
Acceptable sensor signal strength is greater than
40%
Which model of thermostat is to be returned to the warehouse and no longer installed?
RTCoA CT-30
What is the C terminal on the thermostat for?
Common
What is the Y1 terminal on the thermostat for?
Cool Control/Compressor
What is the G terminal on a thermostat?
Fan
What is the W2 terminal on a thermostat?
Second-Stage Heat or Heat Pump Auxiliary Heat
What is the W1/B terminal on a thermostat?
Heat Control/ Heat Pump Changeover
What is the Y2/0 terminal on a thermostat?
Second-Stage Cool Control/Heat Pump Changeover
What is the RC terminal on a thermostat?
Power from Cooling
What is the RH terminal on a thermostat?
Power from Heating
What is the I1 terminal on a thermostat?
Auxiliary Input Signal
What is the IC terminal on a thermostat?
Auxiliary Input Common
