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By:
Lucy Richardson
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Decks in this class (26)
Duties Undertaken by a Senior Administrative Assistant
Filing information,
Recording information,
Creating and updating
6
cards
Skills and Qualities of a Senior Administrator
Good organisation skills,
Motivational skills,
Communication skills
5
cards
Time and Task Management
To do lists priorities lists,
Gantt charts,
Diaries and e diaries
5
cards
Benefits of Time and Task Management in an Organisation
Reduce staff absences,
Increases productivity levels,
Positive working environment
4
cards
Benefits of Time and Task Management to an individual
Lower stress levels,
Increase in morale,
Increased productivity
5
cards
Methods of Monitoring and Evaluating Progress
Mentoring systems,
Appraisals,
Audit or system checks
5
cards
Features of Effective Teams
Team size,
Team membership,
Team development
6
cards
Team Roles
Motivator,
Ideas person,
Organiser
6
cards
Team Development
Forming,
Storming,
Norming
4
cards
Skills of an Effective Team Member
Professionalism,
Good listening skills,
Organised
6
cards
Team Leadership
Autocratic,
Democratic,
Laissez faire
3
cards
Features of Effective Targets
Specific,
Agreed,
Realistic
4
cards
Methods of Evaluating Customer Service
Written surveys,
Telephone survey,
Face to face interviews
4
cards
Features of an Effective Complaints Procedure
Clear information,
Speedy acknowledgement,
Time limit
4
cards
Reasons for setting targets in an organisation
Measures the,
Managers organise,
All employees understand what
5
cards
Features of using Database Software
Sorting data,
Using forms,
Secure information
7
cards
General Data Protection Regulation Principles
Purpose limitation,
Data minimisation,
Accuracy
4
cards
How to comply with GDPR
Restrict access rights on the int...,
Irrelevant data destroyed,
Regular data check
4
cards
How to communicate GDPR changes with staff
Intranet,
Email,
Virtual learning
4
cards
Consequences of breaching GDPR
Customers may lose confidence,
Customers may switch,
Legal procedures
4
cards
Effective Communication
When information is,
When the communication,
When the communication achieves
4
cards
Benefits of Good Communication
It can help to motivate,
Better communication with customers,
Improve relationships with
6
cards
Consequences of Poor Communication
De motivated staff,
Poor relationships,
High staff turnover
5
cards
Types of Meetings
Informal meetings,
Extraordinary general meeting,
Board meeting
3
cards
Reasons for Sending Out an Agenda
Legal,
Allows members to decide,
Allows members to prepare
6
cards
Digital Technology to Plan and Organise
E mail,
2
cards
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higher admin
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