09 Workflows Flashcards by Vilde Hallin

When might you consider incorporating user onboarding into your app?

It is complicated to use

It requires users to enter data immediately

It requires users to apply a new mental model

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What is an example of static walkthrough best practice?

Keep them short

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What is an example of sign-in best practice?

Include a “Show Password” option

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What is an example of best practice for payment pages?

Increase the perception of security

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What is a characterisation of a microtask or mode?

Interface changes entirely

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What are workflows?

They are a sequence or collection of activities that take place in order to complete a spesific task.Process of screen and screen states

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What are the best practises for screen states?

Dont force registration unessecary
Dotn force social registration
Flag (explain) why you are asking for details
Inline validation

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What are inline validations?

Live checks vaidity of inputs
Real time feedback
shows errors immediately

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How much decrease in errors due to inline validation?

22%

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How much decrease in completion times due to inline validation?

42%

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How much increase in satisfaction rating due to inline validation?

31%

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Whats important to remember when it comes to input fields?

Always explain why you want the users information

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What are the top 7 reasons whyt paople uninstall apps?

Forced social registration
Privacy concerns
Intrusive ads
Bad UX/UI
Freezing
Complex registration
Annoying notifications

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What is onboarding?

The theory behind onboarding is that if we can quickly accumilate users to our software, teach them how to use it and explain why its useful. We will increase the chances that they will learn how to use it and actually find it useful

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When should you consider onboarding?

If you are introducing a new mental model
If your product is complicated (lots of different actions)
If users enter data immediately
If your product have just been redesigned and there are lots of new features

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What are the objectives of onboaring?

Getting people into your app or service
as smoothly and friction free as possible
answer critical questions upfront
Answer deal breakers

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Whats important to remember when it comes to static walkthroughs?

Keep them short
Keep them consise
Use images
allows users to skip them

Whats important to remember when it comes to static walkthroughs?

Keep them short
Keep them consise
Use images
allows users to skip them

What are interactive walkthroughs?

Get users using the service

Adress dealbreakers as they register

What are the reccomendations for onboarding?

Be sure you need onboarding
Define the key messages
Define the key features
Interactive walkthroighs are more effective
Tutor overlays are best for explainging features

How many users on average forgets their password at some point?

80%

What can we do to minimize the sign in hassle the user has to face?

Keep users logged in
Show passwords
Use finger print or face ID

Should you show users their password?

Yes - or give option to show their password. Unless you are a bank or someone else with high security clearance

What are the benefits of biometric ID?

Quick and convenient
cant forget a fingerprint or face
no more keyboards
no more password recovery or resets
more secure

What can we do to minimize the hassle for users in complex forms?

``` Choose a flow Structure as a conversation Adhere to high-level practise Minimize inputs Use smart defaults ```

What should the structure of the conversation look like when we are setting up a form?

Tell the user something > ask the user something | Repeat this

What is important to keep in mind when setting up a complex form?

-How many steps are there in the process? - What are the different choises - Asking redundant quetsions - Why are we asking for this information - What are the password rules - Be clear with terminiology - Dont tell me what I already know Dont present edge case options (special case users)

Should you top align og left align fields?

Top align

Should you use columns for fields?

Should you place checkboxes next to each other or on top?

On top

How many users abandon checkout?

80%

How many users have payment related issues?

50%

How many users have issues related to card inputs?

What can we do to minimize tha hassle for the user in payment?

Follow a conversational flow Minimize questions and inputs Use auto-formatting Increase perception of security

Does the numer of screens matter more or less than the flow?

Less

What is auto formatting?

Auto formatting takes the users data and structures it in a way that is conventional and also easier to read. Essentially it chunks it and this avoids error and helps users when things go wrong

What can give users and increased perception of security?

Credit card logos Confirm payment amount Padlocks Payment processor logo

What are micro tasks?

Micro-tasks are often used to add content or add data to your application or to edit pre-exsisting content. The interface of the app changes entirely to focus on completing that task - and the usual navigation and content are removed from view while the task is underway.

What is true about micro tasks?

Micro-tasks are often the only tasks critical for suíngle use case apps only way to manipulate content for many other apps require designers full attention

What are modes?

Micro tasks are also sometimes known as modes when the software is doing something spesific possible outside of its usual mode operation