1 Flashcards
(17 cards)
A healthcare profession concerned with the care of the teeth and surrounding tissues, including prevention and elimination of decay, replacement of missing teeth and structures, aesthetics,
and correction of malocclusion.
Dentistry
the process of providing quality care for patients while following standards of care established by governmental agencies and by the profession itself.
Service
An enterprise in which one is engaged to achieve a livelihood.
Business
Give examples of Service
• Provide oral health education
• Promote prevention
• Participate in professional activities.
Examples of Business in dentistry
• Practice ethically.
• Operate efficiently
• Operate safely
- What is service?
What is business?
- The process of providing quality care for patients while following standards of care
- An enterprise in which one is engaged to achieve a livelihood
primarily assigned to the management of the dental business office
Administrative assistant
Role of Administrative assistant
maintaining records
implementing
business systems
maintaining
communication
managing business
operations
Business office (7)
- financial transactions
- patient and staff communication
- appointment management
- recall
- inventory
- insurance management
- records maintenance.
ability of the system to provide
care to patients with diverse
values, beliefs, and behaviors,
and it includes adapting
treatment delivery to meet the
patients’ social, cultural, and
linguistic needs
Cultural competency
plan, schedule,
organize
A. Linear-actives
B. Multi-actives
C. Reactives
Linear-actives
pursue action chains
A. Linear-actives
B. Multi-actives
C. Reactives
A
do one thing at a
time.
A. Linear-actives
B. Multi-actives
C. Reactives
A
lively, loquacious peoples
who do many things at
once
A. Linear-actives
B. Multi-actives
C. Reactives
B
plan their priorities not
according to a time
schedule but according to
the relative thrill or
importance that each
appointment brings with
it
A. Linear-actives
B. Multi-actives
C. Reactives
B
prioritize courtesy
and respect,
listening quietly
and calmly to their
interlocutors, and
reacting carefully
to the other side’s
proposals.
A. Linear-actives
B. Multi-actives
C. Reactives
C
Organizational Culture
beliefs
attitudes
experiences
values
