Recall System Flashcards
(23 cards)
A recall or re-care system in which appointment are scheduled at the time that the patient leaves the
office.
A. Advanced appointment system
B. E-mail or text-messaging system
C. Mail system
D. Recall or re-care system
E. Telephone system
A
Advantages:
• No cost involved
• No time required of the business assistant
• Simple
A. Advanced appointment system
B. Telephone system
C. Mail system
D. Recall or re-care system
E. Telephone system
A
Disadvantages:
• Lack of knowledge of future commitments
A. Advanced appointment system
B. Telephone system
C. Mail system
D. Recall or re-care system
E. Telephone system
A
◻ Allows the most immediate response
◻ A good practice builder for a new practitioner; but
an exhausting and time-consuming task in a large
well established practice
A. Advanced appointment system
B. Telephone system
C. Mail system
D. Recall or re-care system
E. Telephone system
B
Use the word “preventive recall appointment”
A. Advanced appointment system
B. Telephone system
C. Mail system
D. Recall or re-care system
E. Telephone system
B
Suggestions:
• Don’t call too early in the morning
• Voice should convey a positive attitude
• If the patients say they will call back, record it on the recall file and wait 2 – 3 weeks before contacting them again then ask if they still wish to remain on your active recall program
• When leaving a message, include the reason for the
call, the time the office will be open, the telephone
number, and a “thank you”
A. Advanced appointment system
B. Telephone system
C. Mail system
D. Recall or re-care system
E. Telephone system
B
Advantages:
• Immediate response from the patient
• Practice builder
A. Advanced appointment system
B. Telephone system
C. Mail system
D. Recall or re-care system
E. Telephone system
B
Disadvantages:
• May get no answer
• May be unable to reach the patient
• May disturb the person you are calling
• Time-consuming in large practices
• Business assistant responsible for most of this system
A. Advanced appointment system
B. Telephone system
C. Mail system
D. Recall or re-care system
E. Telephone system
B
◻ Patient is responsible for making the appointment
◻ Patient receives a card
A. Advanced appointment system
B. Telephone system
C. Mail system
D. Recall or re-care system
E. Telephone system
C
◻ Requesting that they contact the office to make an
appointment for a preventive recall
◻ Giving the patient an appointment time and asking
them to confirm it
A. Advanced appointment system
B. Telephone system
C. Mail system
D. Recall or re-care system
E. Telephone system
C
Advantages:
• Places responsibility on the patient
• Visible reminder
A. Advanced appointment system
B. Telephone system
C. Mail system
D. Recall or re-care system
E. Telecommunications system
C
Email or text message
A. Advanced appointment system
B. Telephone system
C. Mail system
D. Recall or re-care system
E. Telecommunications system
E
Disadvantages:
• Possible to ignore the notice
• Cost of postage
• No immediate response
A. Advanced appointment system
B. Telephone system
C. Mail system
D. Recall or re-care system
E. Telecommunications system
C
Advantages:
• Message reaches its destination in a matter of seconds
• Places responsibility on the patient to contact the office for an appointment
A. Advanced appointment system
B. Telephone system
C. Mail system
D. Recall or re-care system
E. Telecommunications system
E
• Visible reminder
• Good communication tool for those who routinely use this
• Paper is saved
• E-mail may be filed electronically for later referenc
A. Advanced appointment system
B. Telephone system
C. Mail system
D. Recall or re-care system
E. Telecommunications system
E
Disadvantages:
• Time consuming for the hygienist or administrative assistant
• Not all patients prefer this technology
• Patient may quickly delete the message
A. Advanced appointment system
B. Telephone system
C. Mail system
D. Recall or re-care system
E. Telecommunications system
E
◻ Lifeline of the practice
◻ Aids in achieving good oral health
Recall system
Notifies patients of the timing of routine dental care
Recall system
RECALL VISIT MAY INCLUDE:
- Taking vital signs
- Exposing radiographs
- Performing extraoral and intraoral cancer screening
- Detecting carious lesions
- Evaluation of the supporting structures of the teeth
- Examination of the eruption patterns for possible orthodontic
referral - Examination of the fixed and removable prosthetic devices
(e.g., full or partial dentures, implants, crowns, bridges) - Taking intraoral photographs
- Reviewing patient oral hygiene
Success of recall system
depends on:
- Dental health education
- Motivation
- Consistent follow-up
A system by which patients are notified of the need to make an appointment for routine prophylactic dental care
A. Advanced appointment system
B. Telephone system
C. Mail system
D. Recall or re-care system
E. Telecommunications system
D
notifies patients of the timing of routine dental hygiene care
A. Advanced appointment system
B. Telephone system
C. Mail system
D. Recall or re-care system
E. Telecommunications system
D
Other terms for routine dental hygiene care include maintenance therapy and __ therapy.
supportive
