10. The role of the gov. prof. in influencing the board Flashcards

(51 cards)

1
Q

Role of CoSec per ISCA’s CoSec report 2014

A

The role of the CoSec is much more than just administrative. At its best, it delivers strategic leadership, acting as a vital bridge between the executive management and the board and facilitating the delivery of organisational objectives

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2
Q

Kotter’s views on difference between management and leadership

A

Management - about creating order and doing things right, with a focus on systems and structure, and a reliance on compliance and control (short-term)

Leadership - about producing change and doing the right thing, with a focus on effectiveness, innovation and development (long-term)

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3
Q

Evolution of leadership theory (4 parts/periods)

A

Earliest theories - based around concept of the ‘Great Man’, the idea that leaders are born and not made

1970s - influence of transactional leadership

1980s, 90s - influence of transformational leadership

21st C - emergence of conceptions of complex, distributed, adaptive and connected leadership > more towards collective and collaborative leadership

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4
Q

What is transactional leadership?

A

Leadership through the transactions of reward or punishment

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5
Q

What is transformational leadership?

A

Leadership through charisma which inspires others to do great deeds through communicating a clear vision

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6
Q

6 leadership styles according to Daniel Goleman’s framework

A

Directive
Visionary
Affiliative
Participative
Pacesetting
Coaching

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7
Q

What is the Directive leadership style?

A

Getting immediate compliance by giving lots of directives, controlling tightly, and motivating by stating consequences of non-compliance

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8
Q

When is Directive leadership most effective? (3)

A
  • When applied to relatively straightforward tasks
  • In a crisis
  • When deviations from compliance will result in serious problems
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9
Q

When is Directive leadership least effective? (2)

A
  • When it is applied to complex, long-term tasks
  • When employees are self-motivated and capable
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10
Q

What is the Visionary leadership style?

A

Providing long-term direction and vision and explaining the ‘why’ in terms of the org’s long term interest

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11
Q

When is Visionary leadership most effective?

A

When a new vision, clear direction and standards are needed

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12
Q

When is Visionary leadership least effective?

A

When the leader is not perceived as credible

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13
Q

What is the Affiliative leadership style?

A

Creating harmony and promoting friendly interactions, placing emphasis on personal needs over standards

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14
Q

When is Affiliative leadership most effective? (2)

A
  • When used as part of a broader repertoire
  • When getting diverse, conflicting groups to work together harmoniously
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15
Q

When is Affiliative leadership least effective? (3)

A
  • When performance is inadequate
  • In complex situations where clear direction and control are required
  • When followers are uninterested in personal friendships
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16
Q

What is the Participative leadership style?

A

Building commitment, generating new ideas and inviting others to participate in development of decisions

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17
Q

When is Participative leadership most effective? (2)

A
  • When followers are competent

and / or

  • When the leader is unclear about the best approach
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18
Q

When is Participative leadership least effective? (2)

A
  • In a crisis
  • When employees are not competent, lack crucial information or need close supervision
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19
Q

What is the Pacesetting leadership style?

A

Leading by example by accomplishing tasks to high standards of excellence

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20
Q

When is Pacesetting leadership most effective? (3)

A
  • When employees are highly motivated and competent
  • When employees can make individual expert contributions
  • When followers are similar to the leader
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21
Q

When is Pacesetting leadership least effective? (2)

A
  • When the leader cannot do everything personally
  • When employees need direction and development
22
Q

What is the Coaching leadership style?

A

Supporting and challenging others to complete tasks while also developing their long-term potential

23
Q

When is Coaching leadership most effective?

A

When followers are interested in their own learning and development on the job

24
Q

When is Coaching leadership least effective? (3)

A

When the leader lacks belief in their employees

Lacks expertise in questioning and empathy

In an immediate crisis

25
Which two leadership styles are generally the best performing?
Visionary and Coaching
26
Why might a CoSec's leadership naturally take a Directive style?
Because of the need to police compliance
27
What is invisible leadership?
Leadership associated with emotional and moral intelligence and defined by the use of 'smart power', ultimately used to support decision-making within the boardroom
28
Competent CoSecs leverage smart power to gain influence, in order to: (3)
- Facilitate dialogue - Gather information - Enable effective decision-making by aligning interests of different stakeholders
29
What does a CoSec's invisible leader role often involve in practice? (2)
- Setting the agenda - Influencing boardroom priorities from an objective standpoint
30
Kakabadse - three dimensions of power
Hard power - similar to directive leadership Soft power - convincing based on what is right and aligned with societal values Smart power - influencing others' desires)
31
(according to ISCA report) how long might it take for an experienced CoSec to become comfortable in their role?
Up to 18 months
32
Two frameworks to assist with leadership influence (name and who by only)
Chip and Dan Heath - SUCCES Cialdini - Persuasion and pre-suasion
33
Chip and Dan Heath's SUCCES framework
Simple - understand core of message and communicate with an analogy Unexpected - make idea memorable by grabbing people's attention through surprise Concrete - use concrete and sensory language to paint picture Credible - link credibility from outside sources, including statistics Emotional - appeal to human values, ensuring to include what's in it for them Stories - share your idea through a narrative story to bring it alive
34
Chip and Dan Heath's SUCCES framework - what does each letter represent?
A particular characteristic of an idea that can help make that idea 'sticky'
35
Cialdini's persuasion and pre-suasion framework - evidence-based research concluded that influence is based on which six key principles:
- Reciprocity - Commitment and consistency - Social proof - Authority - Liking - Scarcity
36
Cialdini's persuasion and pre-suasion framework - fundamental basis
- Often the best way to persuade is not at the moment of communication, but in artfully setting up the moment so that influence naturally follows the intended course
37
Cialdini's persuasion and pre-suasion framework - in 2016, a 7th principle was added. What? Why?
Unity The more we identify with others, the more we are influenced by them
38
Define smart power
The power to get others to have the desires you want them to have *effectively just means influencing people
39
5 tools (informal techniques) that a CoSec might use as an invisible leader to wield smart power (and influence)
Building relationships Networking Acting politically Storytelling Challenging
40
How might CoSec use tool of Building Relationships to wield smart power?
By developing relationship of trust with the chair who largely determines the CoSecs power (but also building relationship with the wider board)
41
How might CoSec use tool of Networking to wield smart power?
By using networks effectively, leveraging relationships and exchanging knowledge
42
3 core types of network for CoSecs to leverage
Personal networks - alumni groups, clubs, professional associations Operational networks - to aid getting work done and done efficiently Strategic network - relationships outside of immediate environment which may help determine how your role and contribution fit into the overall future picture
43
How does Acting Politically to wield smart power for the CoSec?
It is predictive of performance evaluations and career success
44
Define 'overall political skill'
The ability to understand others at work and to use that knowledge to influence others to act in ways that enhance one's personal or organisational objectives
45
Re. Acting Politically, what is a wise owl?
A politically aware individual who acts with integrity, rather than plays psychological games * the perception that playing politics as negative is due to too many individuals that are politically aware but playing psychological games as they are out for personal gain
46
How does Storytelling wield smart power for CoSec?
Stories are more likely to be remembered than pure facts and figures, and make the audience slow down to listen
47
How might CoSec use tool of Challenging to wield smart power?
By challenging effectively through by caring personally and challenging directly - confident challenging while showing empathy
48
Guides on how to diplomatically approach challenge common agree on which model?
Kilman's model
49
What does Kilman's model describe?
Five methods of conflict handling
50
Kilman's model of conflict handling - 5 methods (and brief explanation)
Avoiding - sidestepping the conflict Accommodating - trying to satisfy the other person's concerns at the expense of your own Compromising - finding an acceptable settlement partially satisfying both people's concerns Competing - trying to satisfy your concerns at the expense of others Collaborating - trying to find a win-win solution which completely satisfies both people's concerns
51
5 potential ethical dilemmas faced by CoSecs
Requirement to constantly defend independence Unclear delineation in role and therefore values conflict Limited team to support additional compliance load caused by increasing stakeholder demands Straddling both the board and an executive function Having one's role and one's profession being taken for granted