13.3

Question 1

Avoiding

Answer 1

Low assertiveness and low cooperation. Useful in trivial issues, cooling off periods, or when facing powerful opponents.

Question 2

Accommodating

Answer 2

Low assertiveness, high cooperation. Effective when you’re wrong, the issue matters more to the other party, or to build goodwill.

Question 3

Competing

Answer 3

High assertiveness, low cooperation. Best used when you have power, are sure of facts, or won’t interact again.

Question 4

Compromise

Answer 4

Moderate assertiveness and cooperation. Each side gives up something; useful with scarce resources or as a fallback.

Question 5

Collaborating

Answer 5

High assertiveness and cooperation. Win-win approach that works best when conflict is not intense and both sides have useful info.

Question 6

Effects of Avoiding & Accommodating

Answer 6

Leads to conflict suppression; may not solve problems and can lead to future visible conflict.

Question 7

Effects of Competing

Answer 7

Often results in destructive conflict; damages group functioning.

Question 8

Effects of Collaborating & Compromising

Answer 8

Most likely to result in constructive conflict; promotes group functioning and performance.