13.7 Flashcards
(26 cards)
What are the three types of reactions to organizational stress?
Behavioural, Psychological, and Physiological responses.
What characterizes good coping with stress?
Reactions that result in additional resources.
What characterizes bad coping with stress?
Reactions that increase demands.
What are behavioural reactions to stress?
Actions people take to handle stress, like fixing the problem or staying away from it
What does problem solving involve in reaction to stress?
Ending or lowering the strength of the stress in a practical way using helpful feedback.
What is an example of stress-related problem solving?
Giving tasks to others to reduce workload.
What is social support and its benefits?
Close ties with others; boosts self-esteem, provides resources, and improves well-being.
What are performance changes due to stress?
Reduced job performance, especially under hindrance stressors like role ambiguity.
What is withdrawal in response to stress?
Absenteeism or turnover as short-term relief from stress.
What is presenteeism?
Being at work while ill, often due to job demands or fear of consequences.
What role do addictive substances play in stress response?
Smoking, drinking, and drug use offer temporary relief but reduce performance.
What are psychological reactions to stress?
Emotions and thought processes like defense mechanisms.
What is rationalization?
Justifying your actions
What is projection?
Blame others for your own unwanted thoughts or feelings
What is displacement?
Redirecting anger to a safer target instead of the actual source.
What is reaction formation?
Expressing the opposite of true feelings to avoid negative reactions.
What is compensation in stress response?
Excelling in one area to make up for failure in another.
When are defense mechanisms beneficial?
When used occasionally for short-term anxiety relief.
Why can chronic use of defense mechanisms be harmful?
They don’t resolve the actual stressor, leading to unresolved problems.
What are physiological reactions to stress?
Cardiovascular issues, weakened immune system, and burnout.
What health problems are linked to work stress?
Heart disease, infections, and high blood pressure.
What are key organizational strategies to manage stress?
Job redesign, family-friendly policies, stress management programs, wellness programs.
How does job redesign reduce stress?
By modifying job roles to reduce overload and increase autonomy.
How do family-friendly policies help manage stress?
Provide work-life balance support through daycare, flextime, telecommuting.
