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speecj > chapter 1 - foundation of comms lecs > Flashcards

chapter 1 - foundation of comms lecs Flashcards

1
Q

is a complex process through which we express, interpret, and coordinate messages with others.

A

communication

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2
Q

are the verbal uuterances, visual immages and nonverbal behaviours used to convey thoughts and feelings.

A

messages

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3
Q

the process of creating messages

A

encoding

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4
Q

the process of putting our thoughts and feelings into words and nonverbal behaviors

A

encoding

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5
Q

the process of interpreting another’s message

A

decoding

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6
Q

responses to messages

A

feedback

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7
Q

a mental library of scripts each of use draws from to create messages based on what worked in the past

A

canned plan

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8
Q

an actual text of what to say and do in a specific situation

A

script

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9
Q

we developp canned plans and scripts from our own ____

A

previous experiences

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10
Q

the physical, social, historical, psychological, and cultural situations that surround a communication event

A

communication context

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11
Q

location, environmental conditions (temperature, lighting, noise level), distance between communicators, seating arrangements, and time of day

A

physical situation

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12
Q

a “sense of being there” with another person virtually

A

social presence

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13
Q

the nature of the relationship that exists between participants

A

social situation

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14
Q

the background provided by previous communication between the participants

A

historical situation

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15
Q

the moods and feelings each person brings to a conversation

A

psychological situation

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16
Q

the beliefs, values, orientations, underlying assumptions, and rituals that belong to a specific culture

A

cultural situation

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17
Q

the different communication environments within which people interact

A

communication setting

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18
Q

the interactions that occur in a person’s mind when they are talking to themselves

A

intrapersonal communication

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19
Q

a lot of our intrapersonal communications occur ____

A

subconciously

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20
Q

informal interaction between two people who have an identifiable relationship with each other

A

interpersonal relationship

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21
Q

three to 20 people who come together for the specific purpose of solving a problem or arriving at a decision

A

small group communication

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22
Q

one participant, the speaker, delivers a message to a group of more than 20 people

A

public communication

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23
Q

examples are talking to a friend between classes, visiting on the phone with your mother, and texting or chatting online with your brother

A

interpersonal communication

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24
Q

examples are a family, a group of friends, a group of classmates working on a group project, and a workplace management meeting

A

small-group communication

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25
Q

examples aere public speechers, presentations, and forums,

A

public communication

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26
Q

communication delivered through mass media to large segments of the population at the same tiem

A

mass communication

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27
Q

examples include newspaper and magazine articales and advertisements, as well as radio and television programs and advertisiments

A

mass communication

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28
Q

a complex set of three different and interrelated activities intended to result in shared meaning

A

communication process

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29
Q

it includes message production, message interpretation, interaction coordination

A

communication process

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30
Q

what we do when we encode a message

A

message production

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31
Q

what we do when we decode a message

A

message interpretation

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32
Q

the actions each participant takes to adjust their behavior to that of their partner

A

interaction coordination

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33
Q

occurs when he receiver’s interpretation is similar to what the speaker intended

A

shared interaction

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34
Q

the rout traveled by the message and the means of transportation

A

channel

35
Q

textual images that symbolize the sender’s mood, emotion, or facial expressions

A

emoticons

36
Q

abbreviations that stand in for common phrases

A

acronyms

37
Q

how much and what kinds of information can be transmitted via a particular channel

A

media richness

38
Q

the extent to which a channel allows for immediate feedback

A

synchronicity

39
Q

any stimulus that interferes with the processs of achieving sharing meaning

A

interference/noise

40
Q

any external sight or sound tha distracts us from the messages

A

physical noise

41
Q

thoughts and feelings that compete with the sender’s message for our attention

A

psychological noise

42
Q

the richest channel because we can hear the verbal message content and observe the nonveral cues to interpret its meaning.

A

face to face

43
Q

characteristics of communication

A
  1. has a purpose
  2. is continuous
  3. is irreversible
  4. is situated
  5. is indexical
  6. varies
  7. is guided by cultural norms
44
Q

we communicate to develop and maintain our sense of self

A

has a purpose

45
Q

we communicate to meet our social needs

A

has a purpospe

46
Q

we communicate to develop and maintain relationships

A

has a purpose

47
Q

we communicate to exchange information

A

has a purpose

48
Q

we communicate to influence others

A

has a purpose

49
Q

we are always sending and interpreting messages (characteristics)

A

is continuous

50
Q

once an exchange takes place, we can never go back in time and erase the communication (characteristic)

A

is irreversible

51
Q

communication occurs within a specific setting that affects how the messages are produced, interpreted, and coordinated (characteristic)

A

is situated

52
Q

measure of the emotional temperature of our relationship at the same time

A

index

53
Q

the extent to which partners have faith that their partners will not intentionally do anything to harm them

A

trust

54
Q

the degree to which one participant is perceived to be more dominant or powerful

A

control

55
Q

a message that signals agreemient about who is in control

A

complementary feedback

56
Q

a message that signals disagreement about who is in control

A

symmetrical feedback

57
Q

the degree of emotional closeness in a relationship

A

intimacy

58
Q

spoken without mych conscious thought

A

spontaneous expressions

59
Q

formed carefully and thoughtfully when our know scripts are inadequate for the situation

A

constructed messages

60
Q

a system of shared beliefs, values, symbols, and behaviours

A

culture

61
Q

a set of moral principles held by a society, group, or individual.

A

ethics

62
Q

our messages may occur spontaneously, be based on a script, or be carefully constructed (characteristics)

A

varies

63
Q

how messages are formed and interpreted depends on the cultural background of the participants (characteristics)

A

is guided by cultural norms

64
Q

we should not intentionally try to deceive others (ethics)

A

ethiccal communicators are honest

65
Q

practice what they preach (ethics)

A

ethiccal communicators act with integrity

66
Q

to be impartial (ethics)

A

ethiccal communicators behave fairly

67
Q

showing regard for others, including their pov, their rights, and feelings (ethicws)

A

ethiccal communicators demosntrate respect

68
Q

communcators recognize the power of words (ethcis)

A

ethiccal communicators are responsible

69
Q

both ethical and appropriate

A

bright side messages

70
Q

not ethical and/or appropriate

A

dark side messages

71
Q

these messages are somewhat ethical and unethical because they are honest, but also potentially damaging to the relationship

A

hard dark side

72
Q

these messages are somewhat ethical and unethical because they are dishonest in order to maintain a good relationship

A

easy dark side

73
Q

these are messages that are both disrespectful and damaging to the relationship

A

evil dark side

74
Q

the impression that communicative behavior is both appropriate and effective in a given situation

A

communication competence

75
Q

what is communication when it achieves its goals

A

effective

76
Q

what is communication when it conforms to what is expected in a given situation

A

appropriate

77
Q

a perception of a speaker’s knowledge, trustworthiness, and warmth

A

credibility

78
Q

communicating without appearing to be anxious or nervous

A

social ease

79
Q

fear or anxiety associated with real or anticipated communication with others

A

communication apprehension

80
Q

feel anxious in most speaking situations
communication apprehension

A

traitlike communication apprehension

81
Q

fell anxious about speaking only with a certain person or group of people
communication apprehension

A

audience-based communication apprehension

82
Q

is a short-lived feeling of anxiety that occurs during a specific encounter, for example, during a job interview
communication apprehension

A

situational communication apprehension

83
Q

is anxiety only in a particular situation, for example, when speaking to large group of people
communication apprehension

A

context-based communication apprehension

84
Q
A

speecj (17 decks)

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