chapter 10 - group leadreship an problem solving lecs

Question 1

forms of group communication

Answer 1

meetings
systematic problem solving

Question 2

 It is a process whereby an individual influences a group of individuals to achieve a common goal.

Answer 2

leadership

Question 3

types of leaders

Answer 3

formal leader
informal emergent leaders

Question 4

a person designated or elected to facilitate the group process.

Answer 4

 Formal Leader –

Question 5

members who help lead the group to achieve different leadership functions.

Answer 5

 Informal Emergent Leaders –

Question 6

the sets of roles that group members perform to facilitate the work of the group and help maintain harmonious relationships between the members.

Answer 6

o Share Leadership Function –

Question 7

roles

Answer 7

task roles
maintenance roles
procedural roles

Question 8

specific communication behavior that group members perform

Answer 8

 Roles –

Question 9

help the group acquire, process, or apply information that contributes directly to completing a task or goal

Answer 9

 Task Leadership Roles

Question 10

provide content for the discussion.

Answer 10

 Information and opinion givers

Question 11

o “Based from the total amount of money that we raised, we can…”

Answer 11

 Information and opinion givers

Question 12

probe others for their ideas and opinions.

Answer 12

 Information and opinion seekers

Question 13

o “How would you like the idea of another fund raising?”

Answer 13

 Information and opinion seekers

Question 14

help the group scrutinize the content and reasoning, and help members understand the hidden assumptions in their statements.

Answer 14

 Information and opinion analyzers

Question 15

o “That’s one good example of fund raising, can you give another one?”

Answer 15

 Information and opinion analyzers

Question 16

help the group to develop and maintain cohesion, commitment, and positive working relationships.

Answer 16

 Maintenance Leadership Roles

Question 17

encourage others.

Answer 17

 Supporters

Question 18

o “Good point!”

Answer 18

 Supporters

Question 19

use their knowledge about the social and cultural diversity in the group to help members understand each other.

Answer 19

 Interpreters

Question 20

help resolve conflicts

Answer 20

 Harmonizers

Question 21

o “Cool it everybody!”

Answer 21

 Harmonizers

Question 22

help the group find a mutually accepted (win-win) resolution

Answer 22

 Mediators

Question 23

help relieve stress among members through humor.

Answer 23

 Tension relievers

Question 24

provide logistical support and record the group’s accomplishments and decisions.

Answer 24

 Procedural Leadership Roles

Question 25

arrange for appropriate spaces for group meetings, procures supplies and equipment needed, etc.

Answer 25

 Logistics coordinators

Question 26

keep track of the group’s and help the group move through the agenda

Answer 26

 Expediters

Question 27

make sure all the members have an opportunity to participate

Answer 27

 Gatekeepers

Question 28

take careful notes of group discussions and decisions

Answer 28

 Recorders

Question 29

Define that problem. Red-tagging for example, is that a question of fact? A question of value? Or a question of policy?

Answer 29

1. Pressing issue to solve.

Question 30

What are the symptoms of this problem? What causes it? Can this problem be subdivided? What have others who have faced this problem done? How is that situation similar here? What would be the consequence of doing nothing? What would be the consequence of doing something and having it fail?

Answer 30

2. Analyze the problem.

Question 31

How are you going to judge if the solution is effective? What are the quantitative and qualitative measures to assess this solution?

Answer 31

3. Determine the criteria for judging solutions.

Question 32

Brainstorm different possible solutions as much as possible. No judgement, combining, or adapting ideas first.

Answer 32

4. Generate a host of solution.

Question 33

a. Expert opinion method – ask the member who has the most expertise to make final choice
b. Average group opinion method – each group member ranks each possible solution. Solution with the highest average wins.
c. Majority rule method – here the group votes on each alternative, and the one that receives a majority of votes is selected.
d. Unanimous method – group must continue deliberating until every member believes the same solution is best
e. Consensus method – may not be the first choice of all members, but all feel they can live with it.

Answer 33

5. Evaluate solutions and decide. Options:

Question 34

ask the member who has the most expertise to make final choice

Answer 34

a. Expert opinion method –

Question 35

each group member ranks each possible solution. Solution with the highest average wins.

Answer 35

b. Average group opinion method –

Question 36

here the group votes on each alternative, and the one that receives a majority of votes is selected.

Answer 36

c. Majority rule method –

Question 37

group must continue deliberating until every member believes the same solution is best

Answer 37

d. Unanimous method –

Question 38

may not be the first choice of all members, but all feel they can live with it.

Answer 38

e. Consensus method –

Question 39

What tasks are required by the solution/s? who will carry out these tasks? What is a reasonable timeframe? When will we asses?

Answer 39

6. Implementation suggestion.

Question 40

products of work that must be provided to someone else.

Answer 40

 Deliverables –

Question 41

 Deliverables –

Answer 41

written formats
oral formats
virtual formats

Question 42

is a very short document that describes a problem, background, process, decision, and rationale

Answer 42

 A written brief

Question 43

is a detailed review of the problem-solving process used to arrive at a recommendation. It also includes an executive summary which is a one-page synopsis of the report.

Answer 43

 A comprehensive report

Question 44

is a version of a written brief that is verbally delivered by a group member. Should be less than 10 minutes.

Answer 44

 Oral brief

Question 45

is like comprehensive report. Can range from 30 minutes to 60 minutes.

Answer 45

 Oral report

Question 46

is a structured problem-solving discussion held by a group in front of an audience.

Answer 46

 Panel discussion

Question 47

is a set of prepared oral reports delivered sequentially by group members before a gathering of people who are interested in the work of the group

Answer 47

 Symposium

Question 48

is a computer-mediated audiovisual presentation that can be accessed online. Can be done in PowerPoint or Prezi with no more than 15-20 slides. Slides are titled and content are presented in outline, bullet-points, and keywords. There should also be visual representations of important information.

Answer 48

 Remote access report (RAR)

Question 49

is a recording that is sent in compressed form over the internet. E.g., You Tube

Answer 49

 Streaming video