15.5 Managing human resistance to change Flashcards
1
Q
Wearden describes two types of human resistance to change:
- e_____ / overt resistance
- i______ / subtle / deferred resistance
A
explicit
implicit
2
Q
Give an example of explicit resistance to change.
A
Threat by a workforce to go on strike, or directors refusing to change strategy.
3
Q
Give an example of implicit resistance to change.
A
Reduced workforce motivation following a change.
Resent by one of more Board members that makes them less cooperative.
4
Q
Kubler-Ross identified 5 stages of human grief that can also be applied to coping with change. What are these?
Hint: DABDA
A
1 Denial 2 Anger 3 Bargaining 4 Depression 5 Acceptance
5
Q
Kanter (1992) identified ten reasons for resistance to change. List 5.
A
Loss of control Uncertainty Surprise Everything seems different Loss of face Concerns about competence More work Ripple effects Past resentments Sometimes the threat is real.
6
Q
What is meant by emotional intelligence?
A
The capacity to be aware of, control and express emotions, and handle interpersonal relationships.
