Communication & Negotiation Level 1

Question 1

What are the various negotiating techniques?

Question 2

Which negotiating technique do you favour?

Question 3

How do you prepare for a negotiation?

Answer 3

• establish my goals, areas for trade & concession & alternatives to these goals
• analyse the strengths & weaknesses of both my position and the other parties position
• know who I am negotiating with

Question 4

Can you be open and honest when negotiating a Final Account?

Answer 4

Absolutely, being open and honest builds trust through being transparent and demonstrating integrity, but also facilitates problem solving. It improves communication so expectations are clear, encourages fair outcomes and maintains long-term working relationships. In addition, being honest is part of the RICS Rules of Conduct.

Question 5

How do you change your style when dealing with clients, contractors and colleagues?

Answer 5

I change my communication style dependent on the needs and expectations of who I am dealing with. For example:
- when dealing with clients, I adopt a more formal and professional tone, recognising that clarity and a focus on value is essential. My communication is proactive, taking time to listen to clients needs and concerns
- when dealing contractors, I adopt a more collaborative style, focusing on team work to solve issues, whilst adopting negotiation skills, with a technical focus and problem solving orientation
- when dealing with my colleagues, I adopt a more informal and open communication style to encourage brainstorming and idea-sharing

Question 6

What factors would you consider before commencing a critical negotiation?

Answer 6

• ensuring that I have authority to negotiate and come to an agreement
• and the same with the other party

Question 7

How would you structure a professional report?

Answer 7

With a title page, executive summary, the client brief and terms of reference, table of contents, introduction, various sections within the main contents of the report (headed as required), with a summary and recommendations. I would also include references and appendices where required.

Question 8

What would you consider before delivering a technical presentation to client teams?

Answer 8

I would ensure I understand the audience and their knowledge levels, adjusting language to discuss. I would define the objectives and key messages I want to convey. In terms of content preparation, I would ensure the technical information is correct, gathering relevant data and visual aids, considering real world applications. I would also verify beforehand that all technical equipment is functioning properly.

Question 9

Can you give examples of different negotiation styles you may employ dependent upon the particular issue at stake?

Question 10

What current challenges is Covid and/or Brexit and/or the conflict in Russia / Ukraine bringing to communication & negotiation?

Answer 10

Complexity in ‘through the screen’ relationships, sometimes difficult to build relationships in such a way