3.1 the role of tourism organizations Flashcards
1
Q
what organizations does the t&t industry include?
A
- travel organizations (airlines, train, cruise operators
- tourism organizations (travel agents, tour operators, accommodation providers, food & drink providers, ancillary service providers)
2
Q
define ancillary services.
give 2 examples of ancillary service
A
- extra support services.
- T&T ancillary services; tour guiding, car & cycle hire, currency exchange
3
Q
What are the 3 types of travel agents?
A
- Online travel agents; website/social media to sell products/services to customers.
- Retail shops (Shopping districts, malls)
- Specialist in 1 type of tourism - business/independent travel
4
Q
travel agents
Indepedent tours/packages provided
Ancillary services provided
A
- sell products for indepedent tours; reserve accommodation, sell travel tickets, travel insurance to indepedent travellers.
- travel insurance, car and bicycle hire, currency exchange.
5
Q
Tour operator
2 ways in which package can be sold
A
- directly by tour operator
- indirectly through travel agent
6
Q
what’s an all-inclusive package?
A
- travel, accommodation, all meals
- sold as 1 product
- are often mass market packages (relates to total market of customer types, sold to all types of customers)
7
Q
- what’s a specialist package?
- what’s a dynamic package?
A
- sold to special interest tourists
- made up of components chosen by customer
8
Q
types of accommodation providers
whats a B&B (bed and breakfast)
A
- small-scale organisations
- sleeping accommodation
- and breakfast
9
Q
types of accommodation providers
whats a guest house?
A
- small scale organizaions
- smaller buildings then hotel
- house for accommodation
10
Q
types of accommodation providers
what’s a hotel?
A
- tourists pay to have rooms
- has restaurnt to provide food/drink service
11
Q
types of accommodation providers
what’s a hostel?
A
- basic type of accommodation
- shared sleeping accommodation e.g dorms
12
Q
types of accommodation providers
what’s a homestay?
A
- tourists stay in homes of local people
13
Q
types of accommodation providers
what’s camping
A
- tourists stay in tents/vstsbsnd
- campsites provide camping accommodation; swimming pools, sports facilities, cafes, restaurants, toilets, showers
14
Q
types of accommodation providers
what’s a serviced apartment?
A
- self catering accommodation (cook/provide for themselves)
- cleaning service provided
15
Q
types of accommodation providers
what can accommodation types be described as?
A
- luxury - luxury hotels, trains, cruise ships
- budget; basic hotels, guest houses, B&Bs
- eco-friendly; any type of accommodation can be`
