4.3 provision of customer service for different types of tourists Flashcards
1
Q
define access
A
how people can reach/enter a place
2
Q
t&t organzations provide customer service for diff types of tourists
A
- leisure tourists, MICE tourists, families w children, tourists of diff age groups, tourists w specific needs
3
Q
what types of specific needs people?
A
- mobility difficulties
- hearing visual difficulties
- specific language/cultural needs
- wheelchair users
4
Q
Facilities
A
- PRM friendly facilties
- E-gates (automatic gates)
- online check-in
- E-mobility
- Signage
- Braille
- Hearing loop
