4.4 skills required when working in the travel and tourism industry Flashcards
1
Q
What are personal skills
A
- personal presentation, body language, communication, clear speec, numeracy, literacy, ICT, problem solving
2
Q
What are interpersonal skills
A
- listening, patience, being welcoming, flexible, speaking more then 1 lang
3
Q
types of training
A
On the job
* work shadowing
* job rotation
* mentoring
Formal learning
* classroom based learning
* online learning
4
Q
what is onthe job training
A
learning skills whilst working
5
Q
whats work shadowing
A
- trainees observe experienced staff member at work
- learns skills by observing senior colleague
6
Q
whats job rotation
A
- way in which staff & trainees can experience diff jobs in an organization
- can change jobs for temporary period
7
Q
whats mentoring
A
- senior colleagues show staff & trainees how to do tasks.
8
Q
what are transferable skills
A
- skills people can use in diff jobs/situations
