20 suggestions for funeral directors- exam 3 Flashcards Preview

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Flashcards in 20 suggestions for funeral directors- exam 3 Deck (20)
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1
Q

Make the funeral as meaningful and personal as possible to both the deceased and the bereaved.

A
  1. The job of the funeral director
2
Q

The value, expectations, religious preferences, and style of the family.

A
  1. Inquire and stay aware
3
Q

The grievers how they want the deceased to be remembered.

A
  1. Ask
4
Q

As customers, they are likely to be unaware of choices of services and the sequence of funeral activities available to them.

A
  1. Explain their options
5
Q

Not only do they need to feel important, but somewhere along the line you might need their assistance or influence.

A
  1. Try to broaden involvement to include other family members besides the immediate ones.
6
Q

Omitting, ignoring, or pushing children aside can be damaging for the present and for future situations.

A
  1. Encourage the bereaved to include affected children in funeral rituals.
7
Q

The cultural values, expectations, philosophical and religious tenets ,and customs and socioeconomic norms that operate in their clients’ communities.

A
  1. Funeral directors should understand
8
Q

Attempt to answer them as fully and honestly as possible.

A
  1. At all times, invite the bereaved to ask questions
9
Q

Help them determine and clarify their own needs for the funeral, whether it be assembling photographs, selecting musicians, or choosing grave goods.

A
  1. Listen carefully to specific needs of the grievers.
10
Q

For talking, remembering, touching, reflecting, praying or even arguing. They don’t have to be swept along in an arbitrary ritual “timetable”.

A
  1. Offer and allow grieving families more than one opportunity to spend private time with the body.
11
Q

This can defuse resentment or contribute to a strong need for participation.

A
  1. Invite mourners, particularly mothers whose children have died, to help you prepare or dress the body.
12
Q

At a very profound level, it is ultimately “their” funeral to direct, not yours.

A
  1. Respect any choice made by the bereaved.
13
Q

Listen. Validate. And help them to feel normal, as long as it does not appear to preclude resolution of the grief process.

A
  1. Encourage grievers to express their feelings- but don’t force it.
14
Q

And will have different needs based on their personal relationship with the deceased.

A
  1. Recognize and be alert to the fact that various family members will react different to the funeral event.
15
Q

Make appropriate suggestions and recommendations based on your knowledge.

A
  1. Be sensitive to the fact that you might be one of the few people to observe and understand the needs and dynamics of the whole family and its support system.
16
Q

From friends and family as needed.

A
  1. Recommend that the bereaved reach out for support and love.
17
Q

Funeral directors would be wise to question and affirm family members’ decisions and their possible consequences. But they should be sure to do this in a caring and sensitive way.

A
  1. Remember that some people might regret decisions that are made in a time of crisis.
18
Q

They should join local civic, cultural, and charitable organizations that enable them to understand and participate in the life of their cities or towns.

A
  1. Funeral directors need to integrate into the larger community.
19
Q

This means they should avoid becoming a “sponge” for the problems and pain of the people they serve.

A
  1. Funeral directors must not become “surrogate sufferers”
20
Q

The funeral industry has received some negative publicity that might provoke or seemingly “permit” bereaved individuals to take out their anger on funeral directors. Such behavior should not be taken personally.

A
  1. Do not be surprised or offended at hostility that mourners sometimes display.