211 Alarm Calls

Question 1

In the event an officer responds to an AWARE alarm which is a false alarm, the officer will
note in the comments section of the CAD screen that the alarm was_______.

Answer 1

an “AWARE” type
alarm.

Question 2

Officers should not change the signal on a false alarm call to “Premises Examination” unless
_________.

Answer 2

approved by a supervisor. The approving supervisor’s initials, last name, and ID # must be
entered in the comment section of the Mobile Computer Aided Dispatch (MCAD) screen.

Question 3

If the owner or agent does not arrive within 30 minutes after notification or attempted
notification by the alarm company, officers shall _______.

Answer 3

enter Jacksonville Municipal Ordinances
(MO) 168.105 (c) “Failure of Representative to Respond within 30 Minutes” in the
comments section of the MCAD screen.