308 Spec Settings Mid-Term Flashcards

(127 cards)

0
Q

What does AVLIC stand for?

A

Association of Visual Language Interpreters of Canada

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1
Q

What are the 5 settings that we have covered so far?

A

(1) Platform (B-Bone)
(2) Business (Sandeequa)
(3) K-12 (Moria)
(4) Post Secondary (Katie)
(5) Mental Health (Kate)

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2
Q

When was AVLIC established?

A

nov 1979, Winnipgeg

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3
Q

Why was AVLIC established?

A

1- to further the profession in Canada
2- to establish a certification system and grievance procedure
*it became apparent that RID did not meet the unique needs of interpreting in Canada (skill improvement and professional standards)

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4
Q

How many AVLIC are there currently?

A

approx 800

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5
Q

How many AVLIC affiliate chapters are there? Name them all? (Holy moses that’s a lot)

A
8
1-ASLIA 
2- AVLI-NB
3- MAPSLI (maritime association of prof sign lang interps)
4-MAVLI
5-NAVLI (Newfoundland)
6- OASLI (Ontario)
7- SLINC (sign language interpreters of the national capital) Ottawa
8- WAVLI (westcoast)
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6
Q

What does RID stand for? When was it established?

A
  • Registry of Interpreters for the Deaf

- 1964

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7
Q

Why was RID established?

A
  • bc of a shortage of qualified terps
  • to asses terp competency
  • to maintain a registry of terps
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8
Q

How many RID members are there?

A

More than 16,000

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9
Q

How many RID Affiliate chapters are there?

A
  • 48

- also have one in Peurto Rico and The District of Columbia.

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10
Q

What are the names of the two Canadian RID Affiliate chapters?

A

1- Manitoba Registry of Interpreters for the Deaf (1976)

2- Alberta Chapter of the Registry of Interpreters for the Deaf (1977)

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11
Q

List two of the AVLIC’s/RID’s goals

A

1- assist in the development and growth of the profession of interpreting
2-work to support and collaborate with interpreting programs in Canada.

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12
Q

What is the DRP?

A
  • Dispute Resolution Procedure

* a means where individuals may file a grievance against a member of AVLIC

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13
Q

When did interpreting begin?

A

-when hearing and d ppl began to communicate

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14
Q

Talk about early interpreters.

A
  • not compensated, but willingly volunteered
  • had no formal training
  • 1960-70 sign classes started to be offered
  • first terp program ran 2-6 weeks
  • focus on vocab and specialized settings
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15
Q

Who was support initially offered to?

A

-adult population

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16
Q

What is CES and when was it first administered?

A
  • Canadian Evaluation System

- 1990 and revised in 2004

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17
Q

Name all of the AVLIC certificates

A

1-WTK
2-TOI (test of interpretation)
3- COI (certi of interpretation)
4-Educational: EIPA (Educational Interpreter Performance Assessment)

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18
Q

Is interpreting a profession?

A

-in convestaion about professionalism and the role of the interpreter in the broader community, we see two different viewpoints being formed.

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19
Q

What is the impact of interpreting possibly being a profession?

A
  • shift away from the D community
  • more linguistically knowledgable/skilled terps prepare for a variety of settings
  • BUT maybe lacking cultural and social knowledge/skill
  • education and professional development may become more about the work and less about the community we serve
  • *BALANCE!** (basically, we will never make anyone happy. We all suck)
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20
Q

Talk about specialization

A
  • we see more emphasis on areas of specialization
  • most terps are initially trained as generalists but many develop an area of speciality as their career progresses.
  • some programs offer courses in specailaizations
  • some affiliations have courses that assit terps to specialize.
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21
Q

Define Platform interpreting.

A
  • Any interpreting while on stage, in front of, or for a large audience
  • Communication is generally one way,
  • Mostly formal discourse
  • Usually one time events
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22
Q

What does Platform Interpreting Involve?

A
  • sometimes microphone
  • special lighting
  • feedback speaker
  • sometimes unable to see the audience/teamer
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23
Q

What types of events fall under platform interpreting?

A
  • theatre
  • large conferences
  • grad
  • coroproate meetings
  • gay pride
  • royal visits
  • Peikiff lectures
  • concerts (RAP!!!!)
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24
What are some special considerations for platform terps?
-lighting (spotlight) -stage make up -terp placement (shadowing) -signing space -compensation for performing arts (not usually a lot) -prep (lots of it) -scripts/rehearsals -
25
Who are the consumers involved in Platform settings?
- deaf and hearing * presenters * audience members * performers * aware recipients * graduates * athletes
26
Who is in control in platform settings?
-typically the speaker/presenter/performer
27
How is platform interpreting unique?
- unique ethical considerations (?) - known/unknown consumers - symbolic interpreting - often interpreting without consumer feedback - may become part of the event (used as a prop, or character in play) - have abiility to influence perceptions of the speaker - in the words of Meek Mill (all eyes on you) - need for a DI or other lang terps - high profile sometimes "less risk"
28
What are the physical logistics of platform interpreting?
- temperature - clothing (play, costume) - moving around on stage - stage may be temp structure (don't fall you clumsy terp you) - going up and down stairs, don't be a freaking clutz - typically standing (Jenica=fuck yeah)
29
What should you do before platform interprting?
- PREP (obvi) - listen to yourself and practice using a microphone - watch rehearshals - visit the venue - costume fittings - ensure you have on site contact
30
What are some terp attributes for platform interpreting?
- flexible - humble - confident - quick on feet - go with the flow - be prepared to through prep out the window (bye bye prep) - be early - know your shit (dry run and rehearsals) - remember you will be remembered!
31
What are some resources for platform interpreting?
- check with your booking coordinator (DHA, Jodmicter) - research the play - research organizations - speak to colleageaaas if they have interpreted for that event before)
32
What are the different kinds of interpreting in platform settings? (b bones prez)
- consec - SI - relay (terp between 2 lang via a third) - retour (working from mother tonguw into a foreign language) - pivot (using a single language as a relay) - cheval (a terp working alternitvaley in two booths in the same meeting) - asymmetric (all delegates listen to interpreting only a few languages) - whispering (whispered SI) - sign language (?)
33
What types of settings are in business/employment interpreting?
- job fairs, hiring, firing - office work - trades - factory - businesspersons - training
34
Discuss the law around business/employment interpreting
canada: duty to accommodate * section of Canadian Human Rights Act, obligation for employeers to try to eleiminate discrim against empoyees america: ADA
35
Who is involved in business/employment interpreting?
- d, hoh, hearing * CEO's * Businesspeople * office staff * trades people * labourers * interns
36
What are the relationships in business/employment interpreting?
- employeer to employee - co worker - customer relations - discrimination - workplace and culture - water cooler conversation (really important)******
37
How can we prepare in business/employment interpreting?
- who are you working for? what do they do? - age of technology - contact person - research
38
What are traits a terp should have for business/employment interpreting?
- professional - self aware - observant - humble - enjoys diversity - flexible
39
What is the definition of business/employment interpreting?
- an interpreted interaction that takes place in the course of d,hoh work related life, in which business transactions occur, or in which business activities are conducted. - can be contract or staff employees
40
Who is involved in business/employment interpreting?
- d,hoh,hearing * employees * employeers * co workers * owner * presenter * manager
41
Who is in control in business/employment interpreting?
- power in this setting is based on the position each player holds - terps must be aware of the way in which their presence exacerbates power imbalance. - be aware of office politics and pecking order - be aware or workplace culture - where does business really happen? (water cooler?)
42
How is business/employment interpreting unique?
- terps presence in the work environment can impact: * perceptions of d,hoh people as competent, approachable employees * hiring/promotion/reprimanding * one's ability to earn a libing * how d,hoh ppl are treated * board room or top of a mountain * no two situations are the same
43
What are the physical logistics of business/employment interpreting?
- temperature, in or out? - clothing (factory vs office) - walking (physical exertion) - standing on concrete or hard floor - fumes - heights - personal safety
44
What should you think about before accepting work in business/employment interpreting?
- working outside (surveryor, forest, construction) - am i physically compatible with all the environment (allergies, phobias) - PPE (hearing protections, safety glasses, smock, gloves) - may be contracted for regular monthly meetings (consistency of service is key) - do ppl in this setting know you elsewhere? (conflict of interest) - can you handle politically laden situations? - can get prep? - sometimes too much knowledge can be harmful
45
What are some resources for business/employment interpreting?
- organization/presenter/union website - Research the field/industry - Research the person's position - research the mission, history, purpose, hierarchy
46
T or F. In Canada, terps have to acquire special certification to be ED terps?
FALSE | -must be AVLIC certified and some ED background is good.
47
Define K-12 Interpreting
-interpreting provided in pre-school, elem, junior high and high schools
48
Where might you find yourself in k-12 settings?
- subjects (math, drama, english) - extra-curricular activities (athletic teams, clubs) - emerg situations - concets - meet the teacher night - workshops - recess or lunch supervision - field trips - hallways - PD
49
What happens in k-12 interpreting?
- delivery of academic information - disciplinary action in the classroom/hallways - field trips - students socializing with peers (flirting...... xoxox) - o'canada
50
Discuss the law in k-12 interp
- duty to accomodate: it is required by law to provide access to equal education/ opportunity - required by law to report abuse or threat to cause harm to self or others. - professional guidelines for ed terps (EIPA)
51
Who are the consumers in k-12 interp?
- D,hoh, hearing * students * teachers * EA's * admin * staff * parents * guest speakers
52
Who is in control in k-12 settings?
- teacher or whoever is in charge of classroom dynamics is in control of the classroom - terps should never undermine or overshadow the teacher or EA - principal/administration has autonomy (your big fish) - terps have control of fostering students in/dependence
53
How is k-12 unique?
- terps presence can impact: * perceptions of students itelligence, competence, and approachable or not to peers * roles may shift a lot of times during day - terps are the child's lang model in some public schools - may work with same student from k-grad - role shifts as child ages - may be asked to speak about child's behaviour - terps are often staff memebers - may be assigned other duties - may be required to dicipline - may be considered language expert
54
What are some physical logistics of k-12 interpreting?
- inside outside - classroom, gym, science lab, cooking class - clothing (match teachers dress code) - interpreting for visual aids - sitting or standing (making statements about power)
55
Before you accept the work of k-12 you should consider?
- do you like children (ummmmmmmmm, hell no) - familiarize yourself with school's handbook - PPE (shop classes -hearing protection, boots, smock, gloves) - classroom chaos - bodily fluids (umm what...) - high engergy - continual change - set schedule - don't assume it's easy
56
What are some terp attributes for k-12 interpreting?
- flexible and adaptable, work as member of team - ultra aware of interpersonal environment - communication subtleties - knowledge of child's language and regular development - punctual - thick skinned - patient - clear on professional boundaries (don't befriend students) - non judegmental (if parents request SEE, then mo fo use it)
57
What are some resources to help you in k-12?
- teachers - ea's - principal, admin - colleagues - students - k-12 AVLIC document (under review, can access under "members only" - school's student handbooks
58
Define what PS interpreting is..
-interpreting provided in college, university, technical and trade schools, and continuing education in post secondary settings ex: LLC, Concordia, MacEwan, UofA
59
Where are some areas of PS that you can interpret for?
- subject matters (medicine, science, humanities) - extra curricular (teams, clubs) - meetings with SSD (services for students with DA) - emerg situations (fire drill, lockdowns) - ESL class - socializing - tutors - performances - convocation
60
What happens in k-12 interpreting? (what are you communicating for?)
- delivery of academic info - students socializing with peers, instructors - group work/student presentations - upgrading - can be frozen to casual - meetings for thesis process - O canada - videos (shakespeare) - foreign language instruction (spanish, french) - staff meetings
61
Talk about the legislation regarding PS.
- duty to accommodate: it is required by law to provide access to equal education/opportunity - PS terps typically follow professional code of ethics (AVLIC) - must abide by the institutions contract guidelines
62
Who are the consumers in PS interpreting?
- D,hoh, Hearing * students * teachers * EA * parents * presenters * admin
63
Who is in control in K-12 interpreting?
- teacher or whoever is in charge of classroom instruction - terps should never undermine or overshadow the teacher or EA - admin and SSD has autonomy - students are expected to have control over their own ed path, should function more independently at this level - terps stay to professional role, do not serve or influence in other capacities
64
How is PS interpreting unique?
- terps presence impact perceptions of D, h, hoh person as intelligent, competent, and approachable - terps actions impact how they will be treated - more formal instructional environment, typically one way communi - adult learners- autonomous, re: attendence, participation - expected to follow lang preference of consumer (not parents) - will require independent reading, research ETC - terps typically arent the sole educations - accents and diff backgrounds - typically contracted - prep may be 1hr per day up to 1/1 ratio for lecture) - "paid to learn" mutually beneficial - may team with CART - may be interpreting remotely - almost always have teamer
65
What are the physical logistics of PS interpreting?
- may be inside, outsode - classroom, gym, science lab - clothing (depending on program that day) - may be required to wear PPE - interpreting for visual aids - performances (advocate for proper lighting, audio and scripts)
66
What should you do before accepting PS work?
- do you like learning? - are you qualified (WTK, AVLIC, 2 yrs experience?) - can abide by institutions guidelines? - content needs to match terps skill, interest an knowledge base - PPE - high level critical/ abstract thinking - set but not really set schedule? - willing to interpret between classes for teachers/students? - honestly assess both your eng and asl competency - brush up on your fs!
67
What are some terp attributes for PS interpreting?
- quick on your fet - emotionally and educationally mature - curious and dedicated to own learning - punctual (10 mins early) - confident not cocky - paitent - clear on professional boundaries - high degree of self care (sleep, good nutrition)* - be respectful of content, students, choice of language
68
What are some resources for PS interpreting?
- teachers - colleagues - students - youtube - prof's notes/ppts - visual dictionaries
69
Define mental health interpreting
- interpreting provided for appoitments and procedures, testing, and evaluation, in clinical/hospital settings as an outpaitent/inpatien, as well as for occupational/educational sessions, pertaining to a variety of mental health related issues. * interpreting may be provided for individual, couple, or group counselling appointments/ therapy/psychiatric appoitments
70
What are some types of things that you will be interpreting for in MH settings?
-routine conselling/therapy appoitments *short term or ongoing suppor ie: marriage, family, individual *weight management, addictions, bereavement, abuse -sports/athletic psychology: individual or team -specialist appointment: one practitioner or two -procedures: EEG -day programs -addictions rehab -addiction recovery (ongoing meetings) -pet, art, music, play therapy -hospital meetings -palliative care team (patient death or dying) -anxiety DO, BPD -guardians
71
What happens in MH settings?
- communication between practitioner and patient - communication between metnal health staff and family of patient - comm between patient and fam - comme between patients - comm in group therapy sessions
72
Talk about the legislation for MH interpreting
-the failure of the medical and health care services Act to provide expressly for sign language interpretation as a medically required service does not violate s.15 (1) of the Charter. Check out the links * medical care in BC * canadian human right act
73
Who are the consumers in MH settings?
- D, hoH, hearing * patient * counsellor * parent * family member * admin/staff -more often than not the staff, counsellors ETC has varying degrees of experience with Deafness.
74
Who is in control in MH settings?
- RPN, counsellor, psychologist, group faciliator ETC - patient/family have ability to have final say - BUT in the environment itself the staff is in full control - terps only there for communication access * if not needed, step aside
75
How is MH unique?
- terp can be exposed to precarious (unstable) situations - be aware of where you are in the room (near door?) - may be interpreting in urgen/ emerg situations - environmental and interpersonal demands more prominenet here - paralinguistic demands (cognitive limitations) - lang and pausing have a specific purpose - meet with person in control to understand the purpose of session - transference (transference of ill feelings towards someone who is "innocent") - bearing witness to personal and intimate details - variety of consumers - can wear a nametaf - greatly enhances comm access if team with a DI - may be life threatening for the consumer
76
What are the physical logistics involved in MH?
-if one-on-one, sit slightly behind counsellor -if couples therapy sit slightly behind counsellor -if group therapy, sit beside facilitator -if psychiatry ward, insitution or rehab, as where to sit (hopefully near practioner) -sit near the exit (ensure you are always safe) -
77
Before you accept MH work what should you do?
- comfortbale in unpredictable and emotionally volatile situations? - are you emotionally stable? - are you professionally qualified? - prepared to witness intimate details and leave judgements aside? - can you hold space? - do you have authority issues? - do you have a personal counsellor or support person? - willing to interepret evenings, weekends, emergencies? - can you tolerate cigarette smoke? - handle stressful situations - ensure your needs are met - high level of critical thinking - facilitate emotional extremes
78
What are some terp attributes for MH?
- quick on feet - emotionally mature - curious and dedicated to your own learning - STRICT professional boundaries and behaviour - punctual - strong faith/spiritual support - will to care for self as much as others - compassionate - patient
79
What are some resources for MH?
- RID standard practice paper (MH paper) - terp colleagues - prof you know in the field of MH - internet - PD - Deaf language mentors - psychology books
80
Define Medical Settings
-interpreting provided for medical appts, and procedurs in clinical and hospital settings as well as for education sessions pertaining to a variety of health care issues
81
Who is medical interpreting provided for?
- routine med appts (pap) - specialist appt (dentist, gyno, hemotology, paeds) - testing - psychiatry - rehab - palliative care - auidology - births - O.R
82
What happens in medical settings?
- communication between medical staff and patient/family | - visitor appts
83
Medical Interpreting legislation
Medical Care in BC *the failure of the medical and health care serves act to prove expressly for SL interpretation as a medical required service does not violate section 15(1) of the charter. DHA public services -landmark building ruling in canada 1977 (supreme court said D are reuired to have equal access) Canadian Human Rights Act
84
Who are the consumers in medical?
D,d,HoH, Heaing - patient - doctor - parent - family members - admin
85
Who is in control in med?
- medical staff: doctors, nurses | - patient have final say in health care treatment, but in the environment med staff is in full control
86
How is med setting unique?
- terp can be exposed to bodily fluids, radiation ETC - may be interpreting emergencies - variety of med settings in same day - environmental demands are prominent (small rooms, special clothing) - paralinguistoc demands also (physical, cognitive limitations of patient - terps typically leave the room with the med staff - lots of wait time - communication is highly interactive - witnessing very personal and intimate details of ppl's lives - Jody said, expect the unexpected! She aint kiddin'
87
Physical logistics of med?
- space is scarce - lighting (eye doctor) positioning * stand near tech for x rays * stand where visible and out of the way * leave room when patient is changing - MRI (no access to comm while in the tunnel) - OBGYN (be respectful) - have the option of interpreting before or during procedures
88
Before you accept work in med?
- do you like med environmenmts? - emotionally and professionally qualified? - med terminology - do you have authority issues? - high level of critical thinking - sights and smells of medical offices and hospitals - emotional extremes - short and multiple appts in one day - solid self care in place?
89
Terp attributes for med?
- flexible and adaptable - emotionally mature - curious and dedicated to own learning - strict proff boundaries - punctual! - patient - not blood shy
90
Define religious interpreting?
-interpreting provided for a variety of religious ceremonies and events, or communication that occurs within a religious context
91
Name 5 religious denominations
``` 1- Catholic 2- Greek Orthodox 3- Baptist 4- Evangelical 5- Anglican ```
92
True or False? Spiritual and metaphysical congregations are typically not classified as "religious" although they share many of the same characteristics?
True!
93
Religious interpreting provided for in what settings?
- weekly sermons - mass - baptism - conferences - weddings - funerals - bar mitzvah - Sunday school - marriage counselling - youth activitites - chapalaincy (hospital, jail)
94
What happens during relig interp?
-communication between pastor/group of members/cousnellor/student/family members
95
Religious interp legistlation
- Canadian Human Rights Act | - DHA will cover "legal" related events (funerals , weddings, ceremonies, reading of the will)
96
Who are the consumers in religious interp?
D,d,HoH, hearing - member - priest/clergy - children - admin
97
True of False? | Unless in a "Deaf Chruch" the priest is usually hearing?
True!
98
Who is in control in relig interp?
- some demoninations are patriarchal (male controlled) - some led by clergy - some lef by congregation - the religious educational teacher/professor *depends on the situation and event
99
How is relig interp unique?
- involves a buttload of frozen text, and influenced by Old English - some events highly introspective - religion is a highly personal experience for many people - hyms, bible versus, quotes - must understand theological concepts (ex, Jesus nailed to a cross not a tree) - language and pausing for specific reasons - requires a lit of personal development (studying, reserach ETC) - emotioanlly charged for the terp (funerals) - many words have multiple meanings - lots of mucis - must be solid in own spirituality
100
Physical logistics in relig interp
- clothing: ask what to wear (sometimes require headdress, skirt) follow the person leading the even - may be seated on or to the side of the platform - certain areas of the church are forbidden
101
Before you accept work in relig interp
- are you be prepared to leave judgements aside? - can you hold space? - natural wordsmith? must appreicate language - solid mentor? - lots of prep! - being apart of theatrical event - can you interpreter songs?
102
Terp attributes for relig settings
- felixible - emotionally mature - curious - puntual and patient - strict professional boundaries - strong faith - compassionate
103
What are some resources for relig terp?
- the church - terp peers - internet - Deaf lang mentors
104
What is VRI/VRS interpreting?
VRS: Interpreting services provided through a VRS center where the interpreter is equiped with technology that presents visual access to callers who are Deaf and audible access to callers who are hearing permitting a more "real" experience for all parties involved. RI: interpreting provided from either the interpreters home or a centre/interpreting agency- using a computer system with online access, The d, D, hoh, hearing people are usually located in the same location
105
True or False? In VRI the hearing party requires a 9 digit phone number?
False | 10
106
Who is VRS/Vi interpreting provided for?
- anyone | - content may be related to personal matters, family matters, and or buisness
107
Who are the consumers in vrs vI?
-conversation and or interation occurs between two or more people who do not share the ability to communicate directly - HoH (who use ASL) and hearing - Deaf, deaf and hearing - Deaf and hoh (who do not sign)
108
What happens in VRI VRS?
- may be 1 on 1 conversations or group interactions - vrs calls may be anywhere along the spectrum from intimate to formal including 911 calls - ri work usually involves conversations prior to the work, unless working for an agency
109
Legislation in VRS and VRI
***Erin Ragen notes***
110
Who is in control in vri vrs?
- entirely dependent on the situation - some siutations may be the initiating caller - sometimes persona in authroitative posistions (doctor) - VRS terps have the right to report abusive calelrs
111
How is VRS unique?
- status (employee) - non manual language - spacial dyamics - silences - being on hold - phone trees - hang ups - spanish calls - topic variety - teaming
112
How is VRI unique?
- limited access to environment - audbile conversations - internet difficulties - topic variety - demands of working at home
113
Physical logistics of working in VRS
- in a cubicle, comp screen and a white board - break 10 min/hr - able to hear colleagues work - break out room - attire, professional outfit
114
Physical logistics of RI
- in a cubicle with a comp screen or at home with... - may be able to hear colleages if working in an agency - home environment
115
Before you accept work in VRS VI
- comfotable interpreting cold? - seraching for prep while interpreting - comfortable for technology - american culture, holidays, geopgrahy, - solid mentor have? - ask for help can? - fine with asking to be switched out or transfered? - weekends and evening - witness emotions - emotional roller coaster
116
Terp attributes for vrs vi
- punctual - patient - calm coool and collected - emotionally mature - quick on your feet
117
Resources for vrs vi
- colleagues - internet - sorenson, vrs company, ri agency
118
Define Legal Interpreting
-Interpreting in legal settings includes any environment where legalities are involved.
119
what is legal Interpreting is provided for?
- signature of legal documents (will, home, divorce) - police matters (scene of accident, arrest, interrogation) - court (family, civivl, criminal, Queen's Bench) - meetings with lawyers (bankruptcy, legal advice) - police escort to a psyc facility (against person's will)
120
Who are the consumers in legal interpreting?
D,d, hoh, hearing - jurors - lawyers - victims - office, courhouse admin
121
Legislation in Legal Interpreting
- Court Interpreters Act passed in 1978 by the US fed gov (requiring that al non Englist speaking litigants in fed court proceeedings be provided with certified interpreters. - duty to accommodate *More on your ppt*
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How is legal interp unique?
- legalese - highly formal environments and communication - reg is formal - knowing goal of comm is most important (manipulating language) - court rom proceedings - consequences (faulty interps could have life altering effects) - teaming with a DI
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Physical Logistics in legal interp
- environement ranges from buisness office to interrogation room - possible prison with the lawyer - courtroom - on the street (MVA) - scene of a crime - persons home (police interview)
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Before you accept work in legal..
- comfortable interp cold? - highly emotional charged environments - be aware of intrapersonal limits (know how to shelve) - can admit when you're wrong? - training, mentoring, certification - evenings and weekends - witness emotions from othesr and maintain your role - have a self care and counselling plan?
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Terp attributes for legal
- strength - desire for continued learning - patience - punctual - STRICT professional boundaries - expereince working with a DI - ability to advocate working with a DI when necessary - linguistilcally flexibile and competent
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Resources for legal
- colleagues (hearing and Deaf) - DHA - internet - lawyers (in your circle, without disclosing info)