4. Flashcards Preview

cos > 4. > Flashcards

Flashcards in 4. Deck (22):
1

Conflict

Reduce with good communication

2

Dissatisfied with a service

if this happens need to make the client happy and willing to return for future services

3

Human relations and communications skills

If effective they build lasting client relationships accelerated personal growth and promote a positive work environment

4

10 step consultation method

6th step is show and tell

5

Effectively communicating

Practical steps in the workplace is to believe in yourself

6

Understand Pple

Is the key to operate effectively in many industries

7

Clients respect

Be consistent by always having a positive attitude

8

Create a game plan offer alternative looks and set future goals

Should be done if your client request a specific look and I cannot be achieved

9

Habitually

Clients who are always late and you should schedule for your last appointment of the day or ask them to arrive earlier than the actual appointment

10

Older clients

For the first time meeting them ask how client wishes to be addressed

11

Interacting communicating with coworkers

Make every effort to remain objective and resist being pulled into spats and cliques be honest and sensitive

12

As a cosmetologist

Do not attempt to fulfill the role of counselor career guide parental soundboard motivational coach for any clients

13

change the subject

If the client is reviewing increasingly personal details

14

Communicating with coworkers

Be honest and sensitive

15

Issues or problems

Recommended you think of possible solutions before communicating with your salon manager

16

Effective communication

The act of successfully sharing information between two people or groups of people so that the information is understood

17

Client intake forms

Document that is also called client questionnaire consultation card for health history

18

Client consultation

The communication with the client that determines the clients need and how to achieve the desired results. Should be done before starting the service

19

5-15 mins

Recommended that you allowed this much time to do a client consultation

20

Determine and rate the clients preference

Your reactions to some to situations beyond your control in billeted to communicate effectively in the face of challenges are critical

21

Schedule mix ups

Always remember to be polite and never argue about who was correct

22

Be aware of your body language

One important golden rule of communication for building a successful beauty industry career