Flashcards in 4. Deck (22):
1
Conflict
Reduce with good communication
2
Dissatisfied with a service
if this happens need to make the client happy and willing to return for future services
3
Human relations and communications skills
If effective they build lasting client relationships accelerated personal growth and promote a positive work environment
4
10 step consultation method
6th step is show and tell
5
Effectively communicating
Practical steps in the workplace is to believe in yourself
6
Understand Pple
Is the key to operate effectively in many industries
7
Clients respect
Be consistent by always having a positive attitude
8
Create a game plan offer alternative looks and set future goals
Should be done if your client request a specific look and I cannot be achieved
9
Habitually
Clients who are always late and you should schedule for your last appointment of the day or ask them to arrive earlier than the actual appointment
10
Older clients
For the first time meeting them ask how client wishes to be addressed
11
Interacting communicating with coworkers
Make every effort to remain objective and resist being pulled into spats and cliques be honest and sensitive
12
As a cosmetologist
Do not attempt to fulfill the role of counselor career guide parental soundboard motivational coach for any clients
13
change the subject
If the client is reviewing increasingly personal details
14
Communicating with coworkers
Be honest and sensitive
15
Issues or problems
Recommended you think of possible solutions before communicating with your salon manager
16
Effective communication
The act of successfully sharing information between two people or groups of people so that the information is understood
17
Client intake forms
Document that is also called client questionnaire consultation card for health history
18
Client consultation
The communication with the client that determines the clients need and how to achieve the desired results. Should be done before starting the service
19
5-15 mins
Recommended that you allowed this much time to do a client consultation
20
Determine and rate the clients preference
Your reactions to some to situations beyond your control in billeted to communicate effectively in the face of challenges are critical
21
Schedule mix ups
Always remember to be polite and never argue about who was correct
22