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Flashcards in 504 Providing Services for Disabled Individuals Deck (73)
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1
Q

Who is the owner of Disabled Services?

A

Director of Personnel & Professional Standards

2
Q

An interpreter certified by the National or Florida Registry of Interpreters for the Deaf.

A

Certified Interpreter

3
Q

_____________ – A qualified sign language or oral interpreter is defined as one who is able to effectively, accurately, and impartially interpret, both receptively and expressively, using any necessary specialized vocabulary.

A

Qualified Interpreter

4
Q

Certification is not required in order for an interpreter to be ________.

A

“qualified.”

5
Q

A keypad device used to provide communication for the hearing impaired that utilizes basic telephone lines for transmitting and receiving.

This equipment may also be referred to as a ________ by the Federal Communication Commission.

A

Telecommunication Device for the Deaf (TDD/TTY)

“text telephone”

6
Q

____________ - is a service which is available 24 hours a day seven days a week providing live on-demand interpreting for people who are deaf and hard of hearing and who rely on ASL to communicate.

A

Video Remote Interpreting (VRI) (Deaf Link)

7
Q

The JSO currently has ______ units, one at every substation, five at the Pretrial Detention Facility (PDF), one at Pretrial/Felony Registration, one at the Community Transition Center (CTC), two at Montgomery Correctional Center (MCC), and a portable unit located in the Police Memorial Building (PMB) Security Office.

A

16

8
Q

The VRI connection points within the PMB are located in the “Family Rooms” within what 2 units?

A

Homicide

Special Assault

9
Q

Police Officers will contact the Communications Center and advise that they have arrived at the door of the victim or complainant when either is _____.

A

blind (vision impaired)

10
Q

All written correspondence generated with a hearing impaired person who is the victim, witness or suspect in a crime or Baker Act call will be listed in the property section of any reports generated and placed in the _____ ______.

A

Property Room

11
Q

Civilian Observer Program
________ _________ will make the appropriate determination as to whether the disability is to the extent that articulable officer/observer safety concerns are validated.

A

Watch Commanders

12
Q

Suspects and/or arrestees who are confined to a wheelchair (may/may not) have their hands handcuffed to the wheelchair.

A

may

13
Q

_______ must respond to the scene of any call where a hearing impaired person is being taken into custody

A

Sergeants

14
Q

Officers will contact the _______to request a wheelchair transport van/bus for all suspects requiring a wheelchair for mobility. If the PDF Watch Commander is unable to guarantee a __ minute response time to the scene, the officer shall transport the arrestee without the chair.

A

PDF watch commander

30

15
Q

Florida State Statute (F.S.S.) 413.08 provides that individuals who are hearing impaired, blind, or otherwise disabled are entitled to use service animals to accompany them in places that are ________.

A

open to the public.

16
Q

F.S.S. 413.08(4) provides any person, firm, or corporation, or the agent of any person, firm, or corporation, who denies or interferes with admittance to, or enjoyment of, the public facilities or otherwise interferes with the rights of a deaf person, hard of hearing person, a totally or partially blind person, or an otherwise physically disabled person under this section, or the trainer of a service animal while engaged in the training of such animal pursuant to subsection (8), is guilty of a _________.

A

misdemeanor of the second degree (M2)

17
Q

Under Florida law, the blind and all other physically disabled persons who use service animals are entitled to equal access, without extra charge, to all common carriers, airplanes, motor vehicles, railroad trains, motor buses, streetcars, boats and other public conveyances or modes of transportation, and at hotels, lodging places, restaurants, places of public accommodation, amusement or resort and other places to which the general public is invited. Violation of this law is a ___________, which may result in incarceration and/or a criminal fine.

Additionally, violation of this law may result in civil penalties for mental anguish, loss of dignity, and any other tangible injuries. Florida law also provides for punitive damages not to exceed _________.

A

second-degree misdemeanor (M2)

$100,000

18
Q

__________ that the service animal is trained is not a precondition for providing service to an individual accompanied by a service animal.

A

Documentation

19
Q

Prior to an officer excluding a service animal from any location, he will request a _______ respond to
the scene.

A

supervisor

20
Q

F.S.S. 413.081(1) states a person who, with reckless disregard, interferes with, or permits a dog that he or she owns or is in the immediate control of to interfere with, the use of a service animal by obstructing, intimidating, or otherwise jeopardizing the safety of the service animal or its user commits a ____________ for the first offense and a __________ for each subsequent offense.

A

misdemeanor of the second degree (M2)

misdemeanor of the first degree (M1)

21
Q

F.S.S. 413.081(2) states a person who, with reckless disregard, injures or kills, or permits a dog that he or she owns or is in the immediate control of to injure or kill, a service animal commits a ____________.

A

misdemeanor of the first degree (M1)

22
Q

F.S.S. 413.081(2) states a person who intentionally injures or kills, or permits a dog that he or she owns or is in the immediate control of to injure or kill, a service animal commits a ___________.

A

felony of the third degree (F3)

23
Q

JSO is not required to provide a particular auxiliary aid or service if doing so would fundamentally alter the nature of the law enforcement activity in question, or if it would cause an undue administrative or financial burden.

If the decision is made not to provide the requested auxiliary aid or service (decided by a Chief), documentation, via email within ___ hours, must be forwarded to the __________________ indicating why the request was not granted and what steps/aids were provided.

A

48

Director of Personnel & Professional Standards

24
Q

When a __________ determines that providing a particular auxiliary service or aid is an undue financial burden, the most effective means of communication must be used.

A

Chief or designee

25
Q

Each VRI device shall be inspected at least once a _______ to ensure the device is working properly.

A

month

26
Q

The assistant chief responsible for where the device is located will ensure the inspection is completed.

VRI inspection responsibilities are as follows:

A

PMB -Asst. Chief of Major Case
PTDF-Asst. Chief of Pre-Trial Operations
Sub-Stations- Asst. Chief of the Zone

27
Q

The Communications Center maintains a list of sign and oral interpreting services that are available (on-call 24 hours per day) and willing to provide qualified interpreters as needed. The list is updated _____.

A

Annually

28
Q

When a detective requires an interpreter for a prearranged interview/interrogation, special event or meeting, he must contact NCIC _____ in advance of the meeting whenever possible.

A

48 hours

29
Q

On Monday through Friday, between the hours of 0800 – 1630, the booking officer will contact the ____ ________office at (904) 630-1656 to request a sign language interpreter.

A

Court Administrator’s

30
Q

Telecommunications Relay Service - _______ is a free telephone service that will relay calls to or from a TTY user to a regular “voice” phone line

A

“711”

31
Q

Any modifications to this order shall be communicated to the City of Jacksonville’s (COJ) ______________ .

A

Americans with Disabilities Act (ADA) Coordinator

32
Q

In order for members to provide the highest level of service to the public, JSO will maintain a roster in the ___________ of support agencies and individuals who may be contacted on a 24 hour per day basis to provide support in situations involving people with disabilities.

A

Communications Center

33
Q

The JSO ADA Coordinator’s name, office address, phone number, and email address is posted on the __________.

A

JSO public website

34
Q

Copies of all grievances regarding disability-related issues brought forward by the public or inmates shall be forwarded to the ____________.

A

JSO ADA Coordinator

35
Q

_______________ – is a sign language that forms in the American deaf community as a result of interactions between people who are deaf and those who can hear. This form of signing exhibits features of both ASL and English.

A

Contact Language

36
Q

_________ – is a physical or mental impairment that substantially limits one or more of the major life activities of an individual in accordance with the ADA.

A

Disability

37
Q

JSO ADA Coordinator – Refers to the designated individual(s) in the DOC (for Corrections) and in __________ (for the remainder of the agency) who will ensure compliance with all ADA requirements.

A

Human Resources

38
Q

____________ – A communication device that enables the deaf, the hard of hearing, and the hearing to interact instantly with each other face-to-face and provide an immediate, clear, and concise conversation.

A brand name example of this type of device is _________.

A

Personal Communications

UbiDuo 2

39
Q

Because a qualified interpreter must be able to interpret impartially, a family member, child, or friend of the individual who is deaf ___________ qualified to render the necessary interpretation due to factors such as professional, emotional, or personal involvement, or considerations of confidentiality.

A

may not be

40
Q

Appropriate disability service providers, including government agencies, non-profit agencies, and volunteer organizations, are available through the 24-hour hotline number, which is ____.

A

211

41
Q

JSO will make _____________ for all persons with disabilities when requesting to participate in the Civilian Observer Program.

______________ will make the appropriate determination as to whether the disability is to the extent that articulable officer/observer safety concerns are validated.

A

reasonable accommodations

Watch commanders

42
Q

____________ behavior associated with some non-visible disabilities may resemble behavior characteristically exhibited by intoxicated, combative persons or someone not in control of their physical functions. Such traits may be exhibited by, but are not limited to, a person with diabetes, epilepsy, multiple sclerosis, or a hearing impairment.

A

Involuntary

43
Q

The behavior of individuals with ___________ disabilities may be confused with people who intentionally refuse to cooperate or someone abusing illegal substances. Members should be aware that a person’s failure to comply with or respond to verbal instructions does not always constitute defiance, but maybe the result of an inability to hear the member or respond verbally.

A

hearing and speech

44
Q

Documentation of disabilities and medical conditions leading to the use of a service animal may ______ required as a condition for providing service to an individual accompanied by a service animal. Business operators may not insist on proof of state certification before permitting the service animal to accompany the person with a disability.

Prior to an officer excluding a service animal from any location, he will request a __________ respond to the scene.

A

not be

supervisor

45
Q

When it is not obvious what service an animal provides, only limited inquiries are allowed.

JSO personnel may ask two questions:

1) Whether a service animal is ______ because of a disability; and
2) What ________ the service animal has been trained to perform.

A

required

work or task

46
Q

Service Animals:

JSO personnel cannot: (4 things)

A

1) Ask about the individual’s disability;
2) Require medical documentation;
3) Require a special identification card or training documentation for the service animal; or
4) Ask that the service animal demonstrate its ability to perform the work or task.

47
Q

Generally, ______ and _____ entities must permit service animals to accompany individuals with disabilities in all areas where members of the public are allowed to go.

A

Title II (state and local government services)

Title III (public accommodations and commercial facilities)

48
Q

Under no circumstances will a qualified service animal be released to ________ or the Humane Society.

A

Animal Control

49
Q

According to the ADA, and for the purpose of corrections, only _______ or _______ are recognized as service animals under Title II (state and local government services) and Title III (public accommodations and commercial facilities).

A

dogs or miniature horses

50
Q

The DOC ____ accommodate service dogs or miniature horses for incarcerated individuals who meet ADA requirements.

A

will

51
Q

All ____________ generated with a hard of hearing person who is the victim, witness, or suspect in a crime or Baker Act call will be listed in the property section of any reports generated and placed in the ____________.

A

written correspondence

Property & Evidence Facility

52
Q

If using the note pad is not effective or, if the individual with a hearing impairment requests an interpreter, employees shall contact their immediate ___________.

The supervisors shall request a sign language interpreter via Police Emergency Communications Officer (PECO) on radio talk group ______.

A

supervisors

seven (7)

53
Q

Video Remote Interpreting (VRI) services will not be utilized when a non-exigent circumstance exists if: (6 things)

A

(1) A qualified interpreter is available to arrive on-site within one hour to provide on-site interpretation and a hard of hearing individual chooses to wait for on-site interpretation instead of using VRI;
(2) The event at issue is long or complex;
(3) The individual has a secondary disability that may impede the ability of the hard of hearing individual to effectively communicate through VRI;
(4) The hard of hearing individual has cognitive, psychiatric or linguistic difficulties which impeded effective communication through VRI;
5) Learning events in a classroom, group session, lecture environment or religious services where the interpretation involves the interaction of more than two people; and
(6) Sensitive discussions, such as sexual assault, those involving minors and other situations as deemed appropriate by personnel.

54
Q

If an individual who has a hearing impairment would be subject to police action without interrogation, an interpreter is generally _________, unless one is necessary to explain the action being taken.

A

not required

55
Q

In order to better facilitate communication with the deaf and hard of hearing community, the JSO has created a ____________ for personnel to utilize when necessary.

Additional cards are kept in _______ for replacement purposes

A

Hard of Hearing Visor Card (P-0782)

Supply

56
Q

JSO has produced a series of __________ ASL messages designed to assist JSO members with communicating simple messages for immediate action.

The library of pre-recorded ASL messages can be located on the JSO intranet home page (94Net) under _________.

A

pre-recorded

“Site Resources”

57
Q

If a VRI device is not working properly the assistant chief or designee will report the matter to the ____________.

A

ISM Help Desk – (904) 630-2363

58
Q

The Communications Center maintains a list of ________ interpreting services that are available (on-call 24 hours per day) and willing to provide qualified interpreters as needed.

Each of these services will be chosen after having been screened for the quality and skill of its interpreters, its reliability, and other factors such as cost. JSO will update this list _______.

A

sign and oral

annually

59
Q

If responding to a call for service requiring an ASL or oral interpreter, the police officer shall contact the ___________ to request an interpreter.

The police officer will inform NCIC of the arrival and departure time of the interpreter. Upon completion of the call, the ______ of the interpreter should be included in the officer’s case report.

A

National Crime Information Center (NCIC) (Channel - A7)

name and ID

60
Q

Refusing to provide medical assistance to an individual having or suspected of having a communicable disease may constitute _______ under ADA.

A

discrimination

61
Q

When communicating with disabled individuals, members shall give them the same respect given to any other individual. When referring to individuals with developmental disabilities, members shall use the phrase ____________ Members are prohibited from referring to these individuals as ___________.

A

“person with a disability.”

“retarded.”

62
Q

____________ is a group of distinct disabilities characterized by disturbances in thinking, feeling, and relating. Symptoms are not necessarily readily apparent or as clearly defined as with many physical illnesses.

A

Mental illness

63
Q

Police ________ must respond to the scene of any call where a hard of hearing person is being taken into custody (i.e., arrest or Baker Act).

A

sergeants

64
Q

Members shall contact their immediate supervisor _______ requesting alternative methods (e.g., transport vans, seat belts, etc.).

A

prior to

65
Q

PDF Wheelchair Transportation:

Officers will contact the _____________ to request a wheelchair transport vehicle for all suspects requiring a wheelchair for mobility (officers will include the suspect’s charging device, when present, for those suspects using an electric wheelchair or similar wheeled aide for mobility).

A

PDF watch lieutenant

66
Q

PDF Wheelchair Transportation:

2) The PDF watch lieutenant will dispatch an __________ to the scene and transport the arrestee in the wheelchair.

A

approved van

67
Q

PDF Wheelchair Transportation:

If the PDF watch lieutenant is unable to guarantee a _________ response time to the scene, the officer shall transport the arrestee without the chair.

A

30-minute

68
Q

PDF Wheelchair Transportation:

The arresting officer shall _______ the wheelchair before he leaves the scene.

A

secure

69
Q

PDF Wheelchair Transportation:

The officer will provide the PDF watch lieutenant with the location of the wheelchair and the _____________.

A

name of a contact person

70
Q

PDF Wheelchair Transportation:

Corrections personnel will retrieve the wheelchair _____________ and return it to the inmate for his/her use.

A

as soon as possible

71
Q

Upon arrival at the PDF, police officers shall notify Intake personnel when they have arrested an individual with disabilities. If the arrestee requires maintenance medication or mobility aids and the officer has received these items, the officer will maintain custody of these items until accepted by the CHSP personnel at the intake area of the PDF.

All prescribed medications and/or mobility aids that are accepted by personnel at the PDF ____________ in the appropriate reports.

A

will be documented

72
Q

Reporting Requirements:

Written reports involving a disabled person shall reflect the ____________, the provision of ___________, and ____________ to reasonably meet the disabled person’s needs.

A

manner of communication

aids and services

other actions taken

73
Q

Reporting Requirements:

If communication with a disabled person is in _________, all documents produced shall be submitted as evidence.

Officers shall also document if the victim ________ to go to a location where translation services are available.

A

writing

refuses

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