lecture 7

Question 1

The reporting structure and division of labor in an organization

Answer 1

organization chart

Question 2

A form of organization that seeks to maximize internal efficiency

Answer 2

mechanistic organization

Question 3

An organizational form that emphasizes flexibility

Answer 3

organic structure

Question 4

An aspect of the organization’s internal environment created by job specialization and the division of labor.

Answer 4

differentiation

Question 5

The degree to which differentiated units are put back together so that work is coordinated into an overall product.

Answer 5

integration

Question 6

the work of the organization is subdivided into smaller tasks to be performed by individuals and work units

Answer 6

division of labor

Question 7

different people or groups perform specific parts of a larger task

Answer 7

specialization

Question 8

building blocks of structure

Answer 8

centralization
hierarchical levels
formalization
departmentalization

Question 9

The legitimate right to make decisions and tell others what to do.

Answer 9

authority

Question 10

The assignment of new or additional responsibilities to a subordinate.

Answer 10

delegations

Question 11

A task that an employee is supposed to carry out.

Answer 11

responsibility

Question 12

The expectation that employees will perform a job, take corrective action when necessary, and report their performance.

Answer 12

accountability

Question 13

what are some advantages of delegation

Answer 13

Leverages managers’ energy and talent
Conserves managers’ most valuable asset: time
Develops subordinates’ managerial skills and knowledge
Promotes subordinates’ sense of importance and commitment

Question 14

Combines two forms of 
departmentalization
Functional
Product 
Dual chain of command

Answer 14

matrix structure

Question 15

Advantages of Matrix

Answer 15

Structures are created in response to uncertainty and dynamism of the environment
May increase communication and cooperation among departments
Increases the frequency of informal and formal communication within the organizationProvides quick responses to technical problems and customer demands

Question 16

the degree to which decision making authority is concentrated at higher levels in an organization

Answer 16

centralization

Question 17

give more authority to lower level employees resulting in a sense of empowerment

Answer 17

decentralized companies

Question 18

the extent to which an organizations policies procedures job descriptions and rules are written and explicitly articulated

The presence of rules and regulations governing how people in the organization interact.

Answer 18

formalization

Question 19

A collection of independent, mostly single-function firms that collaborate on a good or service

Answer 19

network organization

Question 20

_____ organizations have narrow spans of control

Answer 20

tall

Question 21

_____ organizations have wide spans of control

Answer 21

flat

Question 22

_____ organizations have wide spans of control

Answer 22

flat

Question 23

Interdependent units are required to meet deadlines and objectives that contribute to a common goal.

Answer 23

Coordination by plan

Question 24

Units interact with one another to make accommodations to achieve flexible coordination.

Answer 24

Coordination by mutual adjustment

Question 25

organizations using functional structures which are

examples

Answer 25

group jobs based on similarity in functions

marketing 
management
finance
accounting
human resources 
information technology

Question 26

in organizations using _______ departments represent the unique products services customers or geographic locations the company is serving

each unique product or services the company is producing will have its own department

Answer 26

divisional structures

Question 27

A formal relationship created among independent organizations with the purpose of joint pursuit of mutual goals

Answer 27

Strategic alliance

Question 28

An integrative approach to management that supports the attainment of customer satisfaction through a wide variety of tools and techniques that result in high quality goods and services

Answer 28

Total quality management (TQM)

Question 29

Technologies that produce goods and services in low volume

Answer 29

small batch

Question 30

Technologies that produce goods and services in high volume

Answer 30

large batch

Question 31

Process that is highly automated and has a continuous production flow.

Answer 31

continuous process

Question 32

The production of varied, individually customized products at the low cost of standardized, mass-produced products.

Answer 32

mass customization

Question 33

An operation that strives to achieve the highest possible productivity and total quality, cost-effectively, by eliminating unnecessary steps in the production process and continually striving for improvement

Answer 33

Lean manufacturing

Question 34

A system that calls for subassemblies and components to be manufactured in very small lots and delivered to the next stage of the production process just as they are needed

Answer 34

Just-in-Time (JIT)

Question 35

being able to act fast to meet customer needs and respond to other outside pressures in the micro environment

Answer 35

agility

Question 36

aligning with more drastic market shifts in order to ensure the supply chain is not tied to a particular mode of operation

Answer 36

adaptability

Question 37

an organization that is skilled at creating, acquiring, and transferring knowledge as well as modifying its behaviors

Answer 37

learning organization