lecture 12

Question 1

A collection of people who interact to undertake a task but do not necessarily perform as a unit or achieve significant performance improvements

Answer 1

group

Question 2

A small number of people with complementary skills who are committed to a common purpose, a set of performance goals, and an approach for which they hold themselves mutually accountable

Answer 2

team

Question 3

Teams that make or do things like manufacture, assemble, sell, or provide service

Answer 3

work teams

Question 4

Teams that work on long term projects but disband once the work is completed

Answer 4

project and development teams

Question 5

Teams that operate separately from the regular work structure, and exist temporarily

Answer 5

parallel teams

Question 6

Teams that coordinate and give direction to the subunits under their jurisdiction and integrate work among subunits

Answer 6

management teams

Question 7

Work groups composed of multinational members whose activities span multiple countries

Answer 7

transnational teams

Question 8

Teams that are physically dispersed and communicate electronically more than face-to-face

Answer 8

virtual teams

Question 9

Groups that have no managerial responsibilities

Answer 9

traditional work groups

Question 10

Voluntary groups of people drawn from various production teams who make suggestions about quality

Answer 10

quality circles

Question 11

Groups that make decisions about managing and carrying out major production activities but get outside support for quality control and maintenance

Answer 11

semiautonomous work groups

Question 12

Groups that control decisions about and execution of a complete range of tasks

Answer 12

autonomous work groups

Question 13

Teams with the responsibilities of autonomous work groups, plus control over hiring, firing, and deciding what tasks members perform

Answer 13

self-designing teams

Question 14

stages of group development

Answer 14

forms 
storming
norming
performing 
adjourning

Question 15

Productive output of the team meets or exceeds standards of quantity and quality.
Team members realize satisfaction of their personal needs.
Team members remain committed to working together again.

Answer 15

team effectiveness

Question 16

refers to the tendency of individuals to put in less effort when working in a group context

Answer 16

social loafing

Question 17

refers to a group’s perception of its ability to successfully perform well

Answer 17

collective efficacy

Question 18

An individual who has more advanced job-related skills and abilities than other group members possess

Answer 18

task specialist

Question 19

Individual who develops and maintains team harmony

Answer 19

team maintenance specialist

Question 20

A team member who keeps abreast of current developments and provides the team with relevant information

Answer 20

gatekeeper

Question 21

A team strategy that entails making decisions with the team and then informing outsiders of its intentions

Answer 21

informing

Question 22

A team strategy that entails simultaneously emphasizing internal team building and achieving external visibility

Answer 22

parading

Question 23

A team strategy that requires team members to interact frequently with outsiders, diagnose their needs, and experiment with solutions

Answer 23

probing

Question 24

is a process where one party perceives another party has negatively influenced, or is about to negatively influence, something the first party cares about.

Answer 24

conflict

Question 25

conflict handling styles

Answer 25

accommodation
avoidance 
compromise 
collaboration 
competition

Question 26

Higher-level goals taking priority over specific individual or group goals

Answer 26

superordinate goals

Question 27

A third party who intervenes to help others manage their conflict

Answer 27

mediator

Question 28

members share which behaviors are acceptable

Answer 28

forming

Question 29

conflicts arise and hierarchy of leadership is determined

Answer 29

storming

Question 30

correct behaviors are fully defined and a sense of identity is formed

Answer 30

norming

Question 31

group structure is fully functional

Answer 31

performing

Question 32

disband and join other groups

Answer 32

adjourning

Question 33

achieve goal at expense of another

this is what I want and I am going to fight for it

Answer 33

competing

Question 34

win win for both parties

let’s look at the bigger picture and find out how we can both get what we want

Answer 34

collaborating

Question 35

avoid and hope it goes away

I don’t think there is any problem. I am fine about how things are

Answer 35

avoidance

Question 36

caves in to please another

You owe me – don’t be a push over

If it is important to you I can go along with it

Answer 36

accommodating

Question 37

sacrifice part of each party’s goals so that neither wins nor loses

maybe we can both agree to give a little

Answer 37

compromising