Active Listening Skills

Question 1

needs real empathy for characters, practice, great deal of concentration and energy

Answer 1

active listening

Question 2

attitudes necessary for als

Answer 2

unconditional positive regard

empathy

Question 3

main proponent of unconditional positive regard

Answer 3

Karl Rogers

Question 4

regarding patients as good persons regardless of religion, status, ethnicity and behavior

Answer 4

unconditional positive regard

Question 5

putting oneself in the other person’s shoe and walking 10 km in them

Answer 5

empathy

Question 6

you feel your own feelings

Answer 6

sympathy

Question 7

6 active listening skills

Answer 7

attending
bracketing
leading
reflecting
probing
focusing

Question 8

body language and paralinguistics

Answer 8

attending

Question 9

6 attending skills

Answer 9

lean forward
open stance
voice of compassion
eye contact
relaxed
sit an angle

Question 10

skill that requires for the interviewer to become aware of his/her own feelings and thoughts and acknowledge its existence

Answer 10

bracketing

Question 11

in bracketing, one must set aside these (6) to better understand patients

Answer 11

gossips
tendency to interpret
feelings
biases and prejudice
judgment
experience

Question 12

verbal skill

Answer 12

leading

Question 13

open invitation to talk about anything

patient controls where the conversation

Answer 13

indirect leading

Question 14

acquire pertinent information in biomedical cases

Answer 14

direct leading

Question 15

mirroring skills

Answer 15

reflecting skills

Question 16

reflecting on (3)

Answer 16

content
feelings
non-verbals

Question 17

paraphrasing (concise, clear, accurate)

perception check

Answer 17

reflecting on content

Question 18

looking for other information

Answer 18

probing

Question 19

appropriate when patient presented a lot of facts but you need to concentrate on one aspect only

Answer 19

focusing