Active Listening Skills Flashcards Preview

Principles And Perspectives > Active Listening Skills > Flashcards

Flashcards in Active Listening Skills Deck (19):
1

needs real empathy for characters, practice, great deal of concentration and energy

active listening

2

attitudes necessary for als

unconditional positive regard
empathy

3

main proponent of unconditional positive regard

Karl Rogers

4

regarding patients as good persons regardless of religion, status, ethnicity and behavior

unconditional positive regard

5

putting oneself in the other person's shoe and walking 10 km in them

empathy

6

you feel your own feelings

sympathy

7

6 active listening skills

attending
bracketing
leading
reflecting
probing
focusing

8

body language and paralinguistics

attending

9

6 attending skills

lean forward
open stance
voice of compassion
eye contact
relaxed
sit an angle

10

skill that requires for the interviewer to become aware of his/her own feelings and thoughts and acknowledge its existence

bracketing

11

in bracketing, one must set aside these (6) to better understand patients

gossips
tendency to interpret
feelings
biases and prejudice
judgment
experience

12

verbal skill

leading

13

open invitation to talk about anything
patient controls where the conversation

indirect leading

14

acquire pertinent information in biomedical cases

direct leading

15

mirroring skills

reflecting skills

16

reflecting on (3)

content
feelings
non-verbals

17

paraphrasing (concise, clear, accurate)
perception check

reflecting on content

18

looking for other information

probing

19

appropriate when patient presented a lot of facts but you need to concentrate on one aspect only

focusing