Group Dynamics, Analysis and Conflict Resolution

Question 1

number of people gathered together intentionally or unintentionally to achieve some goal

Answer 1

group

Question 2

kinds of groups, according to how groups are formed

Answer 2

artificial aggregations
unorganized aggregates
units with patterned relationships
structured social units
deliberately designed social units
less deliberately designed

Question 3

each group, whether informal or formal, has

Answer 3

identity and boundary
legal mandates
roles and structures
norms and culture
goals and tasks

Question 4

forces that influence nature of groups, interrelationships, events and outcome

Answer 4

group dynamics

Question 5

internal boundaries

Answer 5

attributes of members

Question 6

external boundaries

Answer 6

political
economics
social
technology
natural environment

Question 7

central feature of a group

Answer 7

interaction

Question 8

how a group moves towards the goal

Answer 8

performance

Question 9

3 phases of group development (william schutz)

Answer 9

inclusion
control
engagement

Question 10

phases of group development

make the person feel part of the group

Answer 10

inclusion

Question 11

phases of group development

control how people behave in the group

Answer 11

control

Question 12

phases of group development

people are expected to follow and commit to the group

Answer 12

engagement

Question 13

5 stages of team development (bruce tuckman)

Answer 13

forming
storming
norming
performing
adjourning

Question 14

stages of team development
low involvement, dependent on leader
authoritarian leadership style

Answer 14

forming

Question 15

stages of team development
confusion in roles
leader exercises tight control
reactive leadership style

Answer 15

storming

Question 16

stages of team development
focus on harmony and conformity
casual leadership style

Answer 16

norming

Question 17

stages of team development
high involvement
equally task-oriented and people-oriented
participative, shared leadership

Answer 17

performing

Question 18

stages of team development
closure
completion and disengagement
deforming and mourning

Answer 18

adjourning

Question 19

successful teams

Answer 19

build relationship
communicate
follow a process

Question 20

filipino work team effectiveness

Answer 20

work system
team member competence
leadership
quality of relationships

Question 21

Process of changing behavior

Answer 21

Kurt Lewin’s model

Question 22

a new member adjusts to the rules of a group to achieve conformity

Answer 22

socialization

Question 23

agreeing to do something because everyone says so

Answer 23

groupthink

Question 24

groupthink symptoms

Answer 24

an illusion of vulnerability
self-censorship
illusion of morality
shared negative stereotypes
mind guards
conformity pressure
illusion of unanimity
rationalization
information is filtered for the group

Question 25

capacity for individual growth and individuation

Answer 25

well-being

Question 26

level of synergy toward increasing challenge

Answer 26

performance | self-responsibility > trust > communication > conflict resolution > synergy

Question 27

used in training, consulting, beyond looking at groups

Answer 27

process observation analysis

Question 28

areas for observation and analysis

Answer 28

``` content process inter-group interaction behavior interaction role performance ```

Question 29

beliefs conceding the responsibilities and requirements of a particular role

Answer 29

role expectations

Question 30

sense of uncertainty over the requirements of a particular role

Answer 30

role ambiguity

Question 31

results when the expectations association with one role interfere with the expectations concerning another role

Answer 31

role conflict

Question 32

process by which group members learn to perform various roles

Answer 32

role differentiation

Question 33

classification of roles

Answer 33

task role group building and maintenance role individual role

Question 34

basic group processes

Answer 34

``` cooperation cohesiveness efficacy conformity competition conflict ```

Question 35

basic group processes reciprocity rule task interdependence

Answer 35

cooperation

Question 36

individuals in groups exert less effort than when working alone

Answer 36

social loafing (free riding, sucker effect, felt dispensability)

Question 37

Ways to avoid social loafing

Answer 37

increase evaluation apprehension enhance attraction to the task ensure attraction to the team

Question 38

basic group processes degree of attraction/closeness among group members social glue

Answer 38

cohesiveness

Question 39

basic group processes | shared belief in their ability to engage in actions that will produce desired outcome

Answer 39

efficacy

Question 40

basic group processes | process of adherence to group norms

Answer 40

conformity

Question 41

basic group processes | group members are pitted against one another to achieve individual goal

Answer 41

competition

Question 42

basic group processes | behavior by a person or group intended to inhibit the attainment of goals by another person or group

Answer 42

conflict

Question 43

natural disagreement resulting from individuals or groups that differ in attitudes, beliefs, values or needs can be external or internal

Answer 43

conflict

Question 44

kinds of conflict

Answer 44

``` intrapersonal inter-personal within group inter-group large system or social conflicts ```

Question 45

causes of conflicts, difference in

Answer 45

``` needs perceptions power values, beliefs or principles feelings and emotions ```

Question 46

manifestations of conflict

Answer 46

``` behavioral relational societal situational systematic ```

Question 47

to avoid/resolve conflict

Answer 47

objective awareness | subjective awareness

Question 48

conflict handling styles

Answer 48

``` avoiding accommodating competing compromising collaborating ```

Question 49

low cooperation low assertiveness valuable to withdraw, take a break, rethink the issues

Answer 49

avoiding

Question 50

high cooperation low assertiveness need of others are more important, repair damaged relationship, outcome is not inconsistent with long term goals

Answer 50

accommodating

Question 51

low cooperation high assertiveness during emergencies, when stakes are high you know you're right does not encourage group think

Answer 51

competing

Question 52

high cooperation high assertiveness fairly quick solutions are needed, splitting the difference makes most sense

Answer 52

collaborating

Question 53

conflict handling styles middle consensual decisions are needed, issues are too important to compromise

Answer 53

compromising