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Cold Prep > AGM / Nametaker > Flashcards

AGM / Nametaker Flashcards

1
Q
  1. Which of the following are responsibilities of the Nametaker?
    A. Writing guest information on a wait list and giving accurate quote times
    B. Directing guests in the waiting area or Bar and informing walk-in guests about
    call-ahead seating
    C. Working with the Call-Ahead Host
    D. All of the above
A

D. All of the above

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2
Q
  1. What is the definition of a “wait”?
    A. When the bar is full of guests
    B.When all the tables in the restaurant are full
    C. When 10 tables are sat
    D.When half the restaurant is full
A

B.When all the tables in the restaurant are full

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3
Q
  1. What is the 10’-4’ rule?
    A. Between 10 and 4 feet, make sure to stay out of the guest’s way
    B. Smile at a guest between 10 and 4 feet
    C. At 10’, make eye contact and smile at the guest. At 4’, greet them.
    D. Line dance 4 times per night with no less than 10 dancers
A

C. At 10’, make eye contact and smile at the guest. At 4’, greet them.

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4
Q
  1. What is the proper way to determine a quote time?
    A. 48 seconds per name
    B. Three minutes per name
    C. Five minutes per name
    D. Seven minutes per name
A

A. 48 seconds per name

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5
Q
  1. What is done before increasing wait times? (Select all that apply)
    A. Count the number of names on the wait
    B. Ask the Seater
    C. Count the tables
    D. Talk to Leader at the Door
A

A. Count the number of names on the wait
D. Talk to Leader at the Door

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6
Q
  1. The best place to seat a guest in a wheelchair is _________.
    A. A high-top table
    B. A Bar table
    C. Only in the 100s
    D. A freestanding table
A

D. A freestanding table

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7
Q
  1. What information should be given to large parties?
    A. “We’ll seat you all together at one table.”
    B. “A gratuity will be added to your bill.”
    C. “My Manager/Large Party Coordinator will be happy to help you. I’ll
    get them right away.”
    D. “I’m sorry; we do not take large parties.”
A

C. “My Manager/Large Party Coordinator will be happy to help you. I’ll
get them right away.”

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8
Q
  1. When should call aheads check in?
    A. 10 minutes prior to their quoted time
    B. 20 minutes prior to their quoted time
    C. 30 minutes prior to their quoted time
    D. The time they were quoted
A

A. 10 minutes prior to their quoted time

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9
Q
  1. When a person waits for 10 minutes and our quote is 20 minutes, this is an example
    of _______?
    A. A false wait
    B. Underquoting
    C. Overquoting
    D. Safe quoting
A

C. Overquoting

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10
Q

10.Who should be your #1 priority and focus at the Host Stand?
A. The other Hosts
B. The Managers
C. The Servers
D. The guests

A

D. The guests

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11
Q

11.The LAD or Large Party Coordinator should quote the wait for all large parties.
A. True
B. False

A

A. True

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12
Q

12.What would the quote time be if there were 17 names on the wait sheet?
A. 5–15 minutes
B. 15–25 minutes
C. 20–30 minutes
D. 25-35 minutes

A

B. 15–25 minutes

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13
Q

13.When a person waits for 20 minutes and our quote is 10 minutes, this is an example
of ____________.
A. A false wait
B. Underquoting
C. Overquoting
D. Safe quoting

A

B. Underquoting

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14
Q

14.What is the Kent’s Top 10 for Hosts?
A. Guest concern vs. name taker
B. Host and SA communication
C. First Time Guests
D. On-Deck Seating

A

A. Guest concern vs. name taker

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15
Q

15.Why is it so important to smile and welcome guests?
A. The Texas Today says you have to smile at work.
B. You don’t need to smile; the guests can hear your tone of voice when you
welcome them.
C. First impression is important to showing guests we are the friendliest
place in town.
D. Your manager says so.

A

C. First impression is important to showing guests we are the friendliest
place in town.

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16
Q

16.What are special accommodations?
A. VIP guests needing a VIP table
B. High Chairs, Wheel Chairs, Booster Seats
C. Servers that accommodate needs of guests
D. A secret menu

A

B. High Chairs, Wheel Chairs, Booster Seats

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17
Q

17.How do Nametakers partner with the Board Coordinator?
A. When a bathroom check is called, it is important to make eye contact
B. So they keep each other motivated all shift
C. To quote accurately for all of our guests
D. So the Nametaker can help seat guests instead of checking them in

A

C. To quote accurately for all of our guests

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18
Q

18.How would you encourage a guest to stay if they say the wait is too long?
A. Sit at the bar, give them a call ahead card, mention our To-Go orders
B. Tell them it’s ok to park in the to go spot because no one ever checks it
C. Thank them for at least trying to eat with us and good luck finding another place
D. Bring a chair for them to sit by the host stand, take their order, bring them bread

A

A. Sit at the bar, give them a call ahead card, mention our To-Go orders

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19
Q

19.How can you market call ahead seating to all guests?
A. Give a call ahead card to each guest that doesn’t call ahead
B. Ask the guest to go outside and call ahead before the comeback in
C. Tell the guests they don’t have to wait if they call ahead
D. Ask the guest to explain call ahead

A

A. Give a call ahead card to each guest that doesn’t call ahead

20
Q

20.What do you do if a guest is upset on the phone?
A. Apologize and get a Manager
B. Apologize and ask if they are coming in for dinner
C. Put them on hold and ask another Host what to do
D. Ask them to explain more of why they are upset

A

A. Apologize and get a Manager

21
Q

21.What is important to give our guests when they check in?
A. Pager
B. Your name
C. Menu
D. Pick-A-Steak

A

A. Pager

22
Q

22.You cannot add a name to the waitlist unless you are on a wait on AGM.
A. True
B. False

A

B. False

23
Q

23.What are examples of icons you can mark when checking in a guest with special
accommodations?
A. First-Time Guest, Incomplete, Special Accommodations
B. Birthdays, VIPS, Notes
C. Favorite Color, Special Order, Today’s Date
D. A and B

A

D. A and B

24
Q

24.What information is on a pager chit?
A. Server name, Table #
B. Party name, party size
C. Special occasion, special needs
D. All of the above

A

D. All of the above

25
Q

25.Which of the following are steps to take when adding someone to the waitlist?
A. Greet
B. Find out party size
C. Find out any special accommodation needs
D. All of the above

A

D. All of the above

26
Q

26.Which of the following are special requests we can add? (Select all that apply)
A. High chair
B. Booster
C. Wheelchair access
D. Bar or patio

A

A. High chair
B. Booster
C. Wheelchair access
D. Bar or patio

27
Q

27.When checking in a call ahead, you should go to the call ahead waitlist, ask for
confirmation number, confirm name and party size, check in, update any needed
info, give estimated wait time remaining, assign pager or seat.
A. True
B. False

A

A. True

28
Q

28.What button do you use when you greet a guest and add their name to the waitlist?
A. Red button with greet sign
B. Greet button with green plus sign
C. Green button with plus sign
D. Yellow button with table sign

A

B. Greet button with green plus sign

29
Q

29.What color is an open table?
A. Blue
B. Grey
C. Red
D. Green

A

D. Green

30
Q

30.What color is a seated table?
A. Gray with circle and line through it
B. Brown with a timer
C. Green with person icon
D. No color

A

B. Brown with a timer

31
Q

31.What is the symbol for a FTG?
A. Large red heart
B. Small blue circle with 1st sign
C. Blue arrow
D. Small yellow star with a 1st sign

A

B. Small blue circle with 1st sign

32
Q

32.If you are not using split view, select the correct order of steps for seating guests on
a wait.
A. View wait, highlight party, click Seat button, pick table
B. Pick table, highlight party, pick table, click seat button
C. Click seat button, pick table, highlight party, view wait

A

A. View wait, highlight party, click Seat button, pick table

33
Q

33.What is split view?
A. Shows tables and waitlist and makes it possible to seat waiting
parties from this view
B. Allows you to split the tables for the Servers
C. It splits the parties in half to sit at different booths
D. Shows how the FOH and BOH are split on the team sheet

A

A. Shows tables and waitlist and makes it possible to seat waiting
parties from this view

34
Q

34.What is floor view?
A. A view showing each angle of the tables in the dining room
B. Shows all tables and table stations
C. Allows us to see the floor and if it needs to be cleaned
D. There is no view called floor view

A

B. Shows all tables and table stations

35
Q

35.What is the hold list and how do you put a party on hold?
A. Hold list is for lost parties and call aheads on the waitlist longer
than an hour. Highlight party, select hold button, confirm party has
been moved to list.
B. The hold list allows guest to put their name on the list under the hold button
allowing them to save their spot up to one month in advance
C. To put a party on hold, they must be on the wait list for over an hour. Once
they have hit one hour, they can hold down the hold button until a prompt
pops up.
D. There is no hold button, we don’t take reservations.

A

A. Hold list is for lost parties and call aheads on the waitlist longer
than an hour. Highlight party, select hold button, confirm party has
been moved to list.

36
Q

36.What is the seated list?
A. The seated list shows all guests within one week that dined with us
B. Shows the guests that were seated in the wait room verses standing by host
stand or in the bar area
C. There is a sort view showing seated and non-seated guest by the frequency
of the guests dining with us.
D. Shows all the seated tables, what time they were sat and to what
table they were taken, how much was left of their quote time

A

D. Shows all the seated tables, what time they were sat and to what
table they were taken, how much was left of their quote time

37
Q

37.What is the waitlist?
A. A list where guests put their names down before we open if they are waiting
outside to reserve a table
B. Waitlist is found under the hold button. It shows Servers waiting to get a
table and in what order they need to be sat.
C. Waitlist is where you record all parties waiting, including call ahead.
Shows quote times, how long the party has waited, any special
needs, and party size.
D. There is not a waitlist on AGM.

A

C. Waitlist is where you record all parties waiting, including call ahead.
Shows quote times, how long the party has waited, any special
needs, and party size.

38
Q

38.What main statistics can AGM tell you (listed on top of screen)?
A. Wait, available tables and seats, capacity levels, how many guests
each Server has and the number of checks they have had.
B. Hold list, waitlist, trouble tables, dirty tables
C. Server sales, Server stats, tables that are happy, tables that are upset
D. You cannot access statistics from the AGM

A

A. Wait, available tables and seats, capacity levels, how many guests
each Server has and the number of checks they have had.

39
Q

39.You can change party size or add a special accommodation to a call ahead once
guests check in.
A. True
B. False

A

A. True

40
Q
  1. What do you have to do when a party becomes complete?
    A. Mark the party complete by unhighlighting the “Incomplete” icon
    and selecting Update Waitlist
    B. Mark the party complete with a VIP star and select Update Waitlist
    C. Type the word “Complete” in the notes section and select Update waitlist
A

A. Mark the party complete by unhighlighting the “Incomplete” icon
and selecting Update Waitlist

41
Q
  1. What do you do if you cannot find a call ahead on the list?
    A. Add the guest’s name to the list and inform them they will need to wait the
    current quote time
    B. Use the “More” option to search the waitlist by name, confirmation
    number, or phone number
    C. Ask the guest to leave
A

B. Use the “More” option to search the waitlist by name, confirmation
number, or phone number

42
Q
  1. What do you do if you have an upset guest at the host stand?
    A. Smile and apologize
    B. Direct them to speak to the Board runner
    C. Get a Manager immediately
A

C. Get a Manager immediately

43
Q
  1. A party of 12 has walked in. Who do you direct their party to?
    A. Board runner
    B. Updater
    C. Large Party Coordinator/Manager
A

C. Large Party Coordinator/Manager

44
Q

44.How do you check in a call ahead?
A. Find name, keep on waitlist
B. Ask for confirmation number, assign pager, tell remainder of wait time
C. Ask for confirmation number, double-check party information, assign
pager, let guest know remainder of their wait time

A

C. Ask for confirmation number, double-check party information, assign
pager, let guest know remainder of their wait time

45
Q
  1. How do you check in a call ahead?
    A. Go to call ahead waitlist, ask for call ahead number, confirm name and
    party size, check in, update any needed info, give estimated wait
    remaining, assign pager or seat
    B. Go to call ahead waitlist, add a new name, ask them when they called, quote
    them off the current quote time
    C. Add them to the current waitlist and cut the wait in half, give them a pager
    D. Add them to current waitlist and quote them 5-15 minutes, give them a pager
    and tell them it will only be a short wait
A

A. Go to call ahead waitlist, ask for call ahead number, confirm name and
party size, check in, update any needed info, give estimated wait
remaining, assign pager or seat

Cold Prep (11 decks)

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