AGM Test

Question 1

What are the steps of adding a guest to the waitlist?

Answer 1

Greet, take name, party size, special needs/occasion, complete or
incomplete party, add to wait.

Question 2

What are the special requests that can be added?

Answer 2

High chair, booster, dining room, bar or patio, table or booth,
wheelchair, Server

Question 3

How do you check in a call ahead?

Answer 3

Go to call ahead waitlist, ask for call ahead number, confirm name and
party size,
check in, update any needed info, give estimated wait remaining,
assign pager or seat

Question 4

How do you handle a call ahead compared to a walk in?

Answer 4

1. Hit call ahead button on greet screen
2. Do not assign pager
3. Give confirmation number

Question 5

. What buttons do you use to do the following:
Greet a guest – Greet button with green plus sign
Seat a table – Seat button with green arrow
View Servers/timers – Button with magnifying glass with Servers/clock
View assigned tables – Floor view (tables with boxes), waitlist (names
with
tables assigned will be listed under table column)
Mark tables as closed – Close tables, big red X with table
View the name of the party and any specifics at a certain table – Click on table
you
want to view
Access administrative/Manager functions – Admin, Manager Admin,
Manager access,
enter Manager code

Answer 5

Info only

Question 6

What color is an open table?

Answer 6

Green

Question 7

What color is a seated table?

Answer 7

Brown with a timer

Question 8

What does the table look like if it is pre-assigned?

Answer 8

Yellow box around the table number

Question 9

What is the symbol if a check is printed for the table?

Answer 9

Small white sheet of
paper

Question 10

What is the symbol if a payment is made on a table?

Answer 10

White sheet of paper with a blue $ sign over the top

Question 11

What is the symbol if the Server has not yet greeted/started a ticket for a table?

Answer 11

White sheet of paper with a red circle over it with a line through it

Question 12

What is the symbol for a pre-closed table, meaning that the table is now closed,
but there are still guests at the table?

Answer 12

Timer will still show on table; table will have a small gray X in the
corner

Question 13

What does the table look like if it’s closed and not available to seat?

Answer 13

Table will have a big X over it

Question 14

What is the symbol for a VIP guest?

Answer 14

Small yellow star

Question 15

What does it look like if there are tables combined to make an extended table?

Answer 15

Tables will have a blue line connecting them

Question 16

What is the symbol for a FTG?

Answer 16

Small blue circle with 1st sign over it

Question 17

What are the steps of seating a guest when NOT on a wait?

Answer 17

From the floor view, hit the seat button. If there are no call aheads,
enter the party number, requests, First-Time Guests or VIP. If there are
call aheads, hit seat unlisted button, repeat same steps.

Question 18

What are the steps of seating guests while on a wait?

Answer 18

When tables open, view wait, highlight party, click seat button, pick table

Question 19

What is split view?

Answer 19

Shows tables and waitlist. You can seat waiting parties from this view

Question 20

What is floor view?

Answer 20

Shows all tables and table stations

Question 21

What is the hold list & how do you put a party on hold?

Answer 21

Hold list is for lost parties - call aheads on the waitlist longer than an
hour. To put a party on hold, highlight the party, select hold button,
and confirm party has been moved to list.

Question 22

What is the seated list?

Answer 22

Shows all the seated tables, the times parties were sat and the tables
where they were sat

Question 23

What is the waitlist?

Answer 23

Waitlist is where you record all parties that are waiting, including call
aheads. Shows quote times, how long the party has waited, any special
needs, and party size.

Question 24

What are the steps of assigning sections?

Answer 24

Admin, Manager Admin, Manager access, Server assignments, Add
button, choose Tables, pick Server, assign, repeat for each Server, hit
Done button

Question 25

How do you add a Server plan (team sheet)?

Answer 25

Admin, Manager Admin, Manager access, Server plans, add, select
Sections, done