BEC > B6 - Process Management & IT > Flashcards

B6 - Process Management & IT Flashcards

(56 cards)

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1
Q

Business Process Management

A

management approach that seeks to coordinate the functions of an organization toward an ultimate goal of continuous improvement in customer satisfaction

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2
Q

What are the two objectives of BPM?

A

Effectiveness and efficiency

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3
Q

How does BPM meet its objectives?

A

Innovation, flexibility, and integration with tech

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4
Q

What are the five groups of BPM?

A

Design, modeling, execution, monitoring and optimization

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5
Q

Design

A

Identification of existing processes and concept of how process should function

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6
Q

Modeling

A

introduces variables to the conceptual design for what if analysis

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7
Q

Execution

A

Changes are implemented and key indicators of success are developed

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8
Q

Monitoring

A

Information is gathered, tracked, and compared with expected performance

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9
Q

Optimization

A

Process manager continues to refine the process

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10
Q

PDCA

A

Plan, do, check, act

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11
Q

Plan

A

Design and model

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12
Q

Do

A

Execution

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13
Q

Act

A

Optimization

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14
Q

Check

A

Monitoring

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15
Q

Performance measure (KPI)

A

assess processes can be financial or nonfinancial, quantitative or qualitative, should correlate directly to the managed process

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16
Q

Financial metrics

A

Gross revenue, profit margin, EBITDA

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17
Q

Customer metrics

A

Number of new customers, customer satisfaction ratings

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18
Q

Internal process metric

A

% of manufacturing waste, number of units manufactures number of service hours delivered

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19
Q

Organizational growth metric

A

Number of training sessions completed, ratings on employee satisfaction, employee turnover

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20
Q

Efficiency

A

Fewer resources are used to accomplish objectives

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21
Q

Effectiveness

A

Objectives are accomplished with greater predictability

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22
Q

Agility

A

Responses to change are faster and more reliable

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23
Q

Business Process Modeling Notation

Study These Flashcards
A

used to depict business process; consists of flow objects, connecting objects, and swim lanes

24
Q

Flow Objects

Study These Flashcards
A

Events, activities and gateway

25
Events
markets the different points in a process
26
Activities
function or action performed by a person or system
27
gateway
point at which the path of the process diverges
28
Connecting objects
sequence flow and message flow
29
Swim lanes
pools and lanes
30
Pools
key participants or groups in the process
31
lanes
reflects a group of similar activities within a pool
32
rational improvement initiatives
structured and systematic
33
strategic gap analysis
external assessments and internal assessments performed to help determine the gap between an organization's objectives and status quo
34
review of competitive priorities
review of price, quality, and other differentiators required to have a competitive advantage
35
review of production objectives
review of performance requirements needed to reach production or service delivery objectives
36
selection of an improvement program
deciding how to proceeds for improvement
37
Business process reengineering (BPR)
Implements radical change
38
BPM vs BPR
BPM - incrememntal change, BPR - atypical change
39
What is the underlying concept of JIT
inventory doesn't add value and maintenance of inventory on hand produces wasteful cost
40
Total Quality Management
organizational commitment to customer focused performance that emphasizes quality and continuous improvement
41
customer focus
component of TQM; recognition that each function of the corporation exists to satisfy the customer
42
Continuous improvement
quality isn't viewed as an achievement in TQM as the organization is constantly striving to improve its product/process
43
Workforce involvement
TQM characterized by team approaches and worker input
44
Lean manufacturing
requires the use of only those resources required to meet the requirements of the customer
45
kaizen
continuous improvement and search for cost reduction completed at the implementation level
46
Availability
Systems and data must be available to users, have proper integrity, be in usable format and secure
47
Architecture
Job roles, IT applications, and hardware supporting them should be designed to enable the fulfillment of governance objectives
48
Metadata
Data describing other data
49
Policy
IT governance policies should be in place to help companies translate management and governance objectives in practice
50
Quality
data integrity and quality are critical to ensure basic standards are met so there are no anomalies such as missing values, duplicate values, or transposed values
51
regulatory compliance
information collected, used and stored by an orgnaization is considered personally identifiable information, personal health, or otherwise subject to regulatory constraints
52
Security
IT governance strategy should include the secure preservation, storage, and transmission of data
53
Demand flow system
Manage resources using customer demands as the basis for resource allocation instead of using sales forecasts or master scheduling
54
TOC
states that organizations are impeded from achieving objectives by the existence of one or more constraints or bottlenecks
55
Six Sigma
Continuous quality improvement program that strives to reduce product or service defects
56

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